YupBecause 6Mbps isnt a telkom speed option, and you are actually paying for a 10Mbps line
Ooook, just waiting for confirmation from the AfriGuys.
Thanks
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Afrihost Uncapped ADSL Feedback (Pt2)
- Thread starter bwana
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Ooook, just waiting for confirmation from the AfriGuys.
Thanks
We're not ignoring that at all - in fact we raised the issue from the beginning that this would be the case for a lot more clients that we'd like to see. Unfortunately there is not much we can do about it - and in some extreme cases those clients are losing connectivity until the lines are downgraded back to stable line syncs.
That also why we decided not to just rush into automatic upgrades - because felt many clients would be stuck with a lemon they couldn't make use of. We'd rather wait to see how things pan out and then deliver the best value according to where our clients speeds are when the upgrades settle.
Yes, cancellation takes effect at midnight on the last day of the month - since you've already paid for service this month
I've checked with the guys and they've confirmed that you are scheduled to be contacted ASAP. I'm sure they'll turn this around quickly once they do
AfriMan, I am interested in signing up with AH. I have recently moved into a new place. It seems like I have a line in my flat but obviously it is not connected and it seems the outlet box is missing in the room I want to use for the router. What are the processes I have to go throught to get connected?
Can AH manage the Telkom line side of things or will I need to deal with Telkom directly?
Can AH manage the Telkom line side of things or will I need to deal with Telkom directly?
You'll need to work with Telkom directly to first get the line activated. Once that's done we can activate the line, unless you get Telkom to do it at the same time as a self-install (so you don't pay extra). From there you can transfer the line to us and we'll manage it
AH is currently migrating my line to have them manage it. What I would like to know. I have the bundle of 2mb uncapped + the line. If I want to cancel it and get say a capped account where the line is not included, will the line be moved back to Telkom or will AH still manage it and I pay them the normal rates?
You'll need to work with Telkom directly to first get the line activated. Once that's done we can activate the line, unless you get Telkom to do it at the same time as a self-install (so you don't pay extra). From there you can transfer the line to us and we'll manage it
Thanks for your prompt response.
No, you can just unbundle them and we'll treat them as separate products so the one won't affect the other. You can also re-bundle them as a Capped bundle for some awesome savings
What are the benefits of AH managing my line? (besides the obvious that it sits with my provider and they will assist in getting line issues sorted I would imagine)
Are there cost benefits? If so what would my total package be for 2mb uncapped (incl the DSL and the mandetory voice line?
Are there cost benefits? If so what would my total package be for 2mb uncapped (incl the DSL and the mandetory voice line?
Will try tonight and revert.
Also will try performance on 3rd party DNS via uncapped and capped and revert. Should be same right if speedtest isn't shaped?
Well, here is a quick overview
10Mbps Data + Extra Line Rental = R797 + R399 = R1196p/m
Afrihost Bundle (Data+Line Rental inc) = R897
Therefore, by moving your line to AH, you are theoretically saving R299
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We get to contact Telkom on your behalf when it comes to logging faults. We can also resync your line, do port recreates on ourside without you having to contact Telkom. You can even do this your self with our "fix my line" feature in ClientZone.
You also save on money (most importantly), the data and line are discounted when they are in a bundle.
RogueTr00per
Honorary Master
Afri-people, how long should it take for your support guys to get back to me? I asked for a package upgrade on Sunday already and emailed them again today but still no reply?? Ticket number [#SHB-901-90334]
Slack, very slack...
Slack, very slack...
Okay - Now something seriously went wrong
Uncapped:
Capped
Tests within 1min of each other
Not sure about hop 5? But then, if it was something to do with my line, my capped account would be equally as bad.
EDIT: Nothing running in the background
Uncapped:
Capped
Tests within 1min of each other
Not sure about hop 5? But then, if it was something to do with my line, my capped account would be equally as bad.
EDIT: Nothing running in the background
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Sorry there hasn't been a response to your ticket. Can you send me a PM. You can do this upgrade in ClientZone though. If you are in a bundle, you can unbundle first and then upgrade your line in the old ClientZone (under My Telkom Lines) and then rebundle afterwards.
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Okay - Now something seriously went wrong
Uncapped:
Capped
Tests within 1min of each other
Not sure about hop 5? But then, if it was something to do with my line, my capped account would be equally as bad.
EDIT: Nothing running in the background
I am going to go out on a limb here and ask you to test again. It might have been a temporary issue unless you are still having problems now.
Hi there
I have emailed Afrihost (non)support for over a week now. Before I received my invoice, I clarified that I did not want to be upgraded and wanted to pay the lower bill - which was confirmed as being fine.
I then received an invoice for the higher amount, which I have queried...twice. To date I have not had a satisfactory response. In fact the only response I got was completely opposite to the previous confirmation I received.
Please can this be fixed. Which Afrihost rep must I PM?
I have emailed Afrihost (non)support for over a week now. Before I received my invoice, I clarified that I did not want to be upgraded and wanted to pay the lower bill - which was confirmed as being fine.
I then received an invoice for the higher amount, which I have queried...twice. To date I have not had a satisfactory response. In fact the only response I got was completely opposite to the previous confirmation I received.
Please can this be fixed. Which Afrihost rep must I PM?
vicv
Expert Member
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