Afrihost Uncapped ADSL Feedback (Pt2)

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AfriGuy said:
We are seeing some improvements. Hard to expect no shaping taking place during peak times.
What's your after hours performance looking like?
Click to expand...

I'm totally happy with daytime shaping. Though considering it's now past the middle of December I would hope for better than 6,25%. Hell, I had better daytime shaping for most of November.
My point being that instead of improving over December, it's gotten worse.

I'm not 100% sure of nightime shaping since I'm sleeping but I do know that I've been moving between 1/3rd and half of the data this week than I did last week.
 
Sorry this is a bit off topic. Can someone pm me the afrihost news server details? My mweb is expiring end this month so won't be able to use their news server anymore.
 
ClintonExsteen said:
HELPPPPP - my connection keeps dropping every 9-11mins what gives.... does a line fix but hasn't helped
Click to expand...

:(
We'll need to run some checks as to why this is happening. Drop me a PM with a bit more info and I'll see where these drops are coming from.
 
grim said:
Windows Phone app updates are completely broken now, large app downloads just continuously time out and small apps start but time out after less than 1MB. Updating via my 3G WiFi router is working fine.
Click to expand...

Not great hearing this, is your account shaped at all?
 
vicv said:
It seems as if the reps aren't very active on the forum at this time, I would suggest all problems/queries be pointed towards live chat support or via social media. Remember that the social media team will also not be available for some time during the holidays.
Click to expand...

We try and be as active as possible :) We aren't on holiday yet, that'll happen next week.
 
twizm_za said:
@Afriman local Pings hitting 588ms Really?
Click to expand...

We aren't seeing anything that should be causing this - our latencies are looking good.
Could you paste a traceroute here so we can see where the latency is being introduced please :)
 
AfriGuy said:
It should be synced automatically. If you haven't seen a speed increase a reboot is always a good idea :)
Click to expand...

I had rebooted and it didn't do anything. Live chat tried to up my sync yesterday but couldn't. Tried contacting today but had to leave a message.
 
DeathStrike said:
Sorry this is a bit off topic. Can someone pm me the afrihost news server details? My mweb is expiring end this month so won't be able to use their news server anymore.
Click to expand...

The deets are as follows:

news.afrihost.co.za
5 connections
No username/ password
No SSL

That should get you started :)
 
vicv said:
I had rebooted and it didn't do anything. Live chat tried to up my sync yesterday but couldn't. Tried contacting today but had to leave a message.
Click to expand...

If your line is with us we should be able to upgrade your line, your exchange also needs to play ball though :(
PM me your line number and I'll see what I can do.
 
AfriGuy said:
Not great hearing this, is your account shaped at all?
Click to expand...

Downloads were running at around 200kB/s early this morning when I tried this, round 1 am.

Currently they are running at 500kB/s and the app updates are still timing out
 
grim said:
Downloads were running at around 200kB/s early this morning when I tried this, round 1 am.

Currently they are running at 500kB/s and the app updates are still timing out
Click to expand...

Strange that you're seeing issues here, those speeds should be more than enough for app updates.
 
AfriGuy said:
Strange that you're seeing issues here, those speeds should be more than enough for app updates.
Click to expand...

App updates have been an issue for quite a while now.

Razer Synapse update on my PC which is connected via cable is also failing to complete downloading at the moment.
 
grim said:
App updates have been an issue for quite a while now.

Razer Synapse update on my PC which is connected via cable is also failing to complete downloading at the moment.
Click to expand...

Have you brought this up with our Support team at all?
 
Hi AfriGuy, sent you a pm. Please respond when you have a moment. Tnx
 




Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 11 ms 9 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 12 ms 14 ms 12 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 14 ms 12 ms 13 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 15 ms 13 ms 13 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 13 ms 14 ms 13 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 13 ms 16 ms 13 ms 196.44.31.99
8 13 ms 14 ms 13 ms 196.30.1.39
9 13 ms 13 ms 15 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.21]
10 13 ms 13 ms 13 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
11 14 ms 13 ms 14 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Vic>

Telkom changed my DSLAM. Daytime looking good, will test again tonight.
 
vicv said:




Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 11 ms 9 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 12 ms 14 ms 12 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 14 ms 12 ms 13 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 15 ms 13 ms 13 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 13 ms 14 ms 13 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 13 ms 16 ms 13 ms 196.44.31.99
8 13 ms 14 ms 13 ms 196.30.1.39
9 13 ms 13 ms 15 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.21]
10 13 ms 13 ms 13 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
11 14 ms 13 ms 14 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Vic>

Telkom changed my DSLAM. Daytime looking good, will test again tonight.
Click to expand...

These results are looking good indeed :)
 
Hey guys

Just a heads up, the Afrihost online team will be taking a bit of a break. We're on holiday from the 21st - 29th December 2013.

Our support team will be happy to assist on 0116127200 or [email protected]. Happy Holidays!
 
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