Afrihost Uncapped ADSL Feedback (Pt3)

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I also received an SMS - pretty decent of AH considering my email might have been down. It's little things like that which makes a difference - just being kept in the loop about what is going on immediately puts me at ease.

Zertop said:
I received an SMS about the issue
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moorsh said:
Time to switch ISP's again, 17hour wait for an initial response to a fault report on a business line. PATHETIC, UNACCEPTABLE, just plain REDICILOUS.

I've had bad service before but this Afrihost tops them all.
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I feel you being a bit unreasonable and harsh. Afrihost is doing great in the service department and excel in many other areas compared to other ISP's. Just send Afriman a PM and he will sort you out in a flash :D
 
EwaldHorn said:
I also received an SMS - pretty decent of AH considering my email might have been down. It's little things like that which makes a difference - just being kept in the loop about what is going on immediately puts me at ease.
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Great Stuff. There service is still near the top and will be no.1 when more support consultants are finished being trained :)
 
GreatD7007 said:
Great Stuff. There service is still near the top and will be no.1 when more support consultants are finished being trained :)
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I believe these new support consultants will be really swish girls and Afriman will be sure post pics on this thread, so check back often :D:D

Looking forward to moving to AH truth be told.
 
EwaldHorn said:
I also received an SMS - pretty decent of AH considering my email might have been down. It's little things like that which makes a difference - just being kept in the loop about what is going on immediately puts me at ease.
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Always nice to see a first post that is complimentary, rather than the first post being a grumpy whinge ...
Thanks pal.:)
 
Grubscrew said:
Hi guys up and till today I was a happy man. My Kid's worshipped me and my Wife adored me. But the last few days Netflix stops working between 9 am and 5 pm. Which is sort of crap considering that my Wife is on maternity leave and at home watching Netflix. How do I determine that is either Unotelly\Netflix or Afrihost?
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I don't know that we had any throughput or latency problems on the network last night. Were any other services coming up as slow?
 
moorsh said:
Time to switch ISP's again, 17hour wait for an initial response to a fault report on a business line. PATHETIC, UNACCEPTABLE, just plain REDICILOUS.

I've had bad service before but this Afrihost tops them all.
Click to expand...

That's really terrible. We know that we've slipped a lot in our response time (though I believe our quality is still good).

Please drop me a PM, let's get this sorted out for you :(
 
roadcat said:
Checks email for message from AH... No, I didn't get one... Although MyBB told me within 5 minutes I wasn't alone once I saw an issue on my connection, and Afriman updated constantly which is pretty much the same thing as a message :)
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I think we only sent out SMSes, but a small percentage of these do fail due to carrier issues. You might have been in that unlucky pool :(
 
Grubscrew said:
No problem after hours. Only during the day.
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We'd need to do some troubleshooting. Even though we're mainly seeing more shaping in the South, none of our regional networks are showing signs of throughout issues, especially on international.
 
Supersport have accused ISPs for the their streaming service having issues. They have specifically accused Afrihost, implying that if one wants a decent Supersport streaming service, then Afrihost is not the ISP that people should choose. They have in fact suggested that Afrihost clients find a new ISP. Thread is here - http://mybroadband.co.za/vb/showthr...ms-Multichoice-says-quot-change-your-ISP-quot

The DSTV forum thread is here: http://forum.dstv.com/showthread.php?p=180819#post180819

Afrihost might want to respond. I've also asked Openweb to respond...
 
DJ... said:
Supersport have accused ISPs for the their streaming service having issues. They have specifically accused Afrihost, implying that if one wants a decent Supersport streaming service, then Afrihost is not the ISP that people should choose. They have in fact suggested that Afrihost clients find a new ISP. Thread is here - http://mybroadband.co.za/vb/showthr...ms-Multichoice-says-quot-change-your-ISP-quot

The DSTV forum thread is here: http://forum.dstv.com/showthread.php?p=180819#post180819

Afrihost might want to respond. I've also asked Openweb to respond...
Click to expand...

Eish.... :( This not good
 
DJ... said:
Supersport have accused ISPs for the their streaming service having issues. They have specifically accused Afrihost, implying that if one wants a decent Supersport streaming service, then Afrihost is not the ISP that people should choose. They have in fact suggested that Afrihost clients find a new ISP. Thread is here - http://mybroadband.co.za/vb/showthr...ms-Multichoice-says-quot-change-your-ISP-quot

The DSTV forum thread is here: http://forum.dstv.com/showthread.php?p=180819#post180819

Afrihost might want to respond. I've also asked Openweb to respond...
Click to expand...

Thanks for the heads up. From the clients who have logged issues with us, we've investigated to the full extent and found no problems on our side, confirmed by MTN's network team. Judging by others experiencing similar problems on other ISPs at the same time, it's very unlikely to be network related.

Why the rep felt the need to mention Afrihost specifically is pretty odd, because it doesn't really seem to further an argument one way or another. Our network is peered with all major networks, as with other major ISPs. The fact that another ISP that is peered experiences the same symptoms as our network (which the rep mentioned he believes is not peered) merely proves that this issue cannot be network specific.
 
I must admit, this is one of the only issues I have with Afrihost, streaming in Supersport has always been bad, even videos on Steam buffer a lot, watching the same video on Youtube it will play 100% never buffers. Something is odd.

I reported these issues, but Afrihost claim they have never been able to replicate it.
 
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PurSpyk!! said:
I must admit, this is one of the only issues I have with Afrihost, streaming in Supersport has always been bad, even videos on Steam buffer a lot, watching the same video on Youtube it will play 100% never buffers. Something is odd.

I reported these issues, but Afrihost claim they have never been able to replicate it.
Click to expand...

The supersport issue is a difficult but we can't see anything in our routing or throughout that would contribute to this. At the end of the day we're peering where we should be (to my knowledge) and if you can stream other services flawlessly then it can't be a bandwidth issue :(
 
AfriMan said:
The supersport issue is a difficult but we can't see anything in our routing or throughout that would contribute to this. At the end of the day we're peering where we should be (to my knowledge) and if you can stream other services flawlessly then it can't be a bandwidth issue :(
Click to expand...

Thanks but still frustrating. The way South Africa plays cricket, with all the streaming you miss all their batting :)
 
been having hassles today, slow or interrupted downloads

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=9 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=41 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=38 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=60 ms
Request timeout for icmp_seq 5


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=42 time=181 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=42 time=180 ms
Request timeout for icmp_seq 3
64 bytes from 8.8.8.8: icmp_req=4 ttl=42 time=182 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=42 time=180 ms


Trace Test:

traceroute -n 197.242.144.102

1 192.168.0.1 1 ms 1 ms
2 41.181.178.4 45 ms
105.236.12.1 11 ms
3 41.181.165.1 7 ms
41.181.178.4 8 ms
4 41.181.165.1 12 ms 13 ms
5 196.44.0.2 9 ms
41.181.165.1 14 ms
6 196.44.31.9 8 ms
196.44.0.2 43 ms
7 196.31.220.8 13 ms
196.44.31.9 11 ms
8 196.31.220.2 12 ms
196.31.220.8 20 ms
9 196.31.63.2 30 ms
196.31.220.2 8 ms
10 196.30.42.1 15 ms
196.31.63.2 8 ms
11 197.242.144.1 27 ms
196.30.42.1 10 ms
12 197.242.144.1 22 ms


traceroute -n 8.8.8.8

1 192.168.0.1 1 ms
2 105.236.12.1 6 ms
3 41.181.178.1 8 ms
4 41.181.165.1 18 ms
5 41.181.165.1 24 ms
6 41.181.139.1 9 ms
7 72.14.194.7 11 ms
8 Request timed out *
9 8.8.8.8 180 ms


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.41.144
Name: www.google.com
Address: 173.194.41.148
Name: www.google.com
Address: 173.194.41.146
Name: www.google.com
Address: 173.194.41.145
Name: www.google.com
Address: 173.194.41.147


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN
 
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