Vorastra
Honorary Master
Sorry about that
Any tests that I can have a look at?
Clearly it's a problem due to the current network issue. When I was last on about 2 hours ago it was fine. Still getting full line speed but packet loss out the backside.
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Afrihost Uncapped ADSL Feedback (Pt3)
- Thread starter bwana
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Clearly it's a problem due to the current network issue. When I was last on about 2 hours ago it was fine. Still getting full line speed but packet loss out the backside.
What exactly is the cause of P2P being so bad at the moment? It was great for a short while after the capacity upgrades.
On a related note, Steam's been disconnecting regularly over the past few days for a friend of mine and I. We can't find anything Steam error related online, is this an Afrihost thing?
On a related note, Steam's been disconnecting regularly over the past few days for a friend of mine and I. We can't find anything Steam error related online, is this an Afrihost thing?
It was as bad last night again on P2P in cape town. Afrihost is the new Telkom. My biggest problem was signing up the ADSL line
with afrihost as this made it more difficult to change providers.
Afrihost is up and down these days - as mentioned after the upgrades it went smooth for a few nights, but its the exact same experience as with Telkom Uncapped.
with afrihost as this made it more difficult to change providers.
Afrihost is up and down these days - as mentioned after the upgrades it went smooth for a few nights, but its the exact same experience as with Telkom Uncapped.
DeathStrike
Expert Member
You don't have to use afrihost data with the line in afrihost. Can use another ISP. Even pause your afrihost adsl account and use another ISP without paying afrihost as well. Afrigenie mentioned this in capped thread.
Orihalcon
Expert Member
Sorry about that
Any tests that I can have a look at?
See my post from 2 days earlier.
Not interested in running tests user side ad nauseam to be met with replies that it cannot be replicated, or nothing looks wrong or or or etc - as has been the norm the last couple months - and be told the problem simply cannot be on Afrihost's network. Yet when using another ISP the services are perfectly fine. Fancy that.
Yes - I am quite irate this morning. I understand the value in users running tests, but having having done so on a few occasions and seeing absolutely no results come from it...well...Meh. As the saying goes...Insanity: doing the same thing over and over again and expecting different results.
I'll be using WA till month end and switch to them as my primary ISP with you guys as my backup on a cheaper package. Service has been bad for a month now.
We should be seeing much better performance this morning, since the majority of the changes we needed to get through have not been pushed onto the network. Please drop us a few speedtests and traceroutes throughout the day so we can monitor what clients are experience (and please add your line sync rate).
Thanks for being so patient. Another thing is that while we were making changes, unshaping may not have happened as normal, since we were essentially operating the network manually to find where the issues were. Once we've put these classifications to bed, we'll go back to "natural" demand shaping, and we should see things settle back to normal.
Thanks for being so patient. Another thing is that while we were making changes, unshaping may not have happened as normal, since we were essentially operating the network manually to find where the issues were. Once we've put these classifications to bed, we'll go back to "natural" demand shaping, and we should see things settle back to normal.
I totally understand your frustration and I wish there was a more automated or easy way to troubleshoot. The reality is that there are so many variables within a clients local network and local Telkom infrastructure, every clients experience is unique. Once we make changes on our side, it would be impossible to say with confidence that your experience should now be one way or another, becuase those local variables can alter your experience compared to another user. So we do need to run continous tests - as soon as we make a change, the previous test results are no longer valid.
I totally understand if you're not keen to do that, I can imagine what a hassle that can be, but it is really the best and most efficient way to resolve your issues (or ours) quickly.
Orihalcon
Expert Member
I completely understand.
One thing I've noticed though while using WA however is that I've never had to run a test. Not a single one. As everything just works. Which is why I'll be switching. When you get your network back to where it should be I'll be back.
Thing is, AfriMan, you guys should be sorting out your infrastructure in such a way that YOU can do the tests and traceroutes and pings and speedtests. We are your customers, not your testers. I understand what you're saying about client tests being valuable, but a lot of the issues being reported are CLEARLY AfriHost's side.
My issues, as an example, was logged in September. Still open, and it's a "throttling / shaping" issue.
You guys need to get your act together, it's that simple.
That should be hopefully very shortly, we're already seeing very close to normal performance for most clients.
If this does not work by this weekend, I have to go to WA unfortunately until this forum says everything is sorted again.
Can I go to support zone on Monday and ask for Afrihost to keep my line with AH, but not the provider part from 1 December?
Anyone know what the cost is for a 2Mb line (line only) with Afrihost ?
That is simply not possible with the technology available, unless you want to pay thousands of rands per month for us to install the kind of gear we'd need to do that.
I don't know of any ISP that can run a traceroute for you. Even via something like TeamViewer, you need an active participant on the other side to accept the incoming connection.
You don't have to participate if you don't want to, but I think seeing as this is Feedback thread, it's a good place to get the temperature of how things are performing. I totally understand if you're too busy to do that, but I truly appreciate the effort of those who take the time to help.
2Mbps line alone is R159 per month and you can definitely have just your line with us and either downgrade to a 1GB Free or cancel the data portion.
I do believe we should see better performance this weekend, and even the issue resolved hopefully. There is still plenty of time to decide if you'd prefer to cancel before the end of this month, so I'd encourage you to hold on a little longer.
What kind of speeds are you getting right now?
OK i've had a great experience with AH except for the last 30 days, I'll wait until Monday to decide.
Throughput on P2P at 10pm last night - 0.0Kb/s
10:20pm - 6Kb/s
6am this morning - 6Kb/s
Total download for night - maybe 100meg
vs 4gigs a night in the past.
During the course of the night I logged into WA account - 190Kb/s, back on AF - 6Kb/s
We may not be treating shaping correctly while we're still doing the updates on our side. But what I can do is make sure your Turbocharge is working correctly so you can be unshaped when you need to be.
Drop me a PM so I can check.
Smokey_sa
Well-Known Member
Same here. I will wait for the weekend and should there be no improvement on the shaping I will also switch.
Shame that after all this waiting we are still at the same point we were before the upgrade. I don't want to spend 900 R a month anymore on a product that is miles away from the promises given.
In the last 2 years the line speed and shaping has become unbearable. I can live with the fact that shaping is required, but a 12.5 / 6.25 80% of the time is not acceptable in my point of view.
So after 5 years and lots of patience the time has come to make a move.
Hoping that the weekend will show an improvement...
I totally understand your perspective here. I'm really hopeful that we will see improvement by then, and that you'll make up your mind in our favour.
I'm not usually one to complain, but the last couple of months with Afrihost have been really bad. I work for a relatively large retail company as the IT Support technician, which requires a lot of after hours support. (transferring of data over VPN etc.) This is starting to become impossible with the speeds I am getting through Afrihost. I will wait and see how things go over the weekend to see if it gets any better. I understand that you are busy with updates but I also feel that we are all paying you for a service that alot of us are not getting. The fact that this just gets written off as "we are working on it" and "wait a few days" is becoming a joke. If i told you that i was busy updating my banking details and you would have to wait a few days for me to pay I'm sure you would not just sit around and wait for me as we are all doing for you! I'm not saying that this is what I am going to do, I'm just saying that I'm sure your accounts department would not be as patient as us.
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The past few weeks have been a tough time for both our users and for us, I can say that we are making some positive progress towards getting the Network Management Software operating at 100%.
I really appreciate you giving us the chance to show you the improvements over the coming days.
Thanks for the feedback, like I said, I'm not one to usually complain but I just felt that things have been pretty bad recently. Working in the industry I know how these things go and I am willing to wait it out to see if there are any improvements.
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