Vorastra
Honorary Master
There's always an issue. http://netgauge.ookla.com/share/196793075.png
Explain this one to me. 4mbit line. 400ms to Joburg.
Explain this one to me. 4mbit line. 400ms to Joburg.
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Afrihost Uncapped ADSL Feedback (Pt3)
- Thread starter bwana
- Start date
- Status
That's horrible
I'll need to check some ping and traceroute results though, have you run any of these?
Vorastra
Honorary Master
That's horrible
I'll need to check some ping and traceroute results though, have you run any of these?
Code:
Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 * * * Request timed out.
3 323 ms 312 ms 315 ms 41.181.221.217
4 335 ms 333 ms 327 ms 41.181.221.218
5 294 ms 288 ms 293 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
6 305 ms 306 ms 328 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
7 298 ms 298 ms 294 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
8 312 ms 319 ms 316 ms 196.31.220.12
9 317 ms 312 ms 315 ms 196.31.220.27
10 316 ms 308 ms 308 ms 196.31.63.202
11 296 ms 294 ms 293 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 303 ms 298 ms 296 ms cms-gm.afrihost.com [197.242.144.102]
Trace complete.Some high latency here, but hard to pinpoint where exactly it's coming in.
What happens when you ping 41.181.221.217? Also, have you tried another account to replicate the issues?
Vorastra
Honorary Master
Post and a half incoming.
Afrihost uncapped:
Code:
Tracing route to 41.181.221.217 over a maximum of 30 hops
1 1 ms 1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 * * * Request timed out.
3 284 ms 281 ms 286 ms 41.181.221.217Afrihost 1GB Free:
Code:
Tracing route to 41.181.221.217 over a maximum of 30 hops
1 1 ms 1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 * * * Request timed out.
3 284 ms 281 ms 286 ms 41.181.221.217WebAfrica 1GB:
Code:
Tracing route to 41.181.221.217 over a maximum of 30 hops
1 1 ms 1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 * * * Request timed out.
3 10 ms 10 ms 9 ms 196.38.74.246
4 9 ms 9 ms 8 ms cdsl1-umh-gi0-0-0-3102.ip.isnet.net [196.38.74.245]
5 10 ms 9 ms 8 ms 196.26.210.200
6 11 ms 10 ms 9 ms mi-za-umh-p8-ten-0-0-0-1.ip.isnet.net [168.209.93.240]
7 25 ms 22 ms 22 ms 168.209.0.178
8 21 ms 21 ms 21 ms core1a-bry-gi1-0-0.ip.isnet.net [168.209.218.1]
9 22 ms 22 ms 22 ms core1a-pkl-te-0-0-0-1.ip.isnet.net [168.209.100.77]
10 63 ms 26 ms 26 ms 196.26.0.10
11 24 ms 24 ms 24 ms mtnns-2.jinx.net.za [196.223.14.31]
12 38 ms 25 ms 24 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]
13 26 ms 24 ms 24 ms rb-cr-1.za--jh-cr-2.za-a.mtnns.net [196.44.31.94]
14 24 ms 24 ms 24 ms rb-cr-2.za--rb-dca-1.za-a.mtnns.net [196.44.31.1
23]
15 * 24 ms 24 ms qux--rb-dca-2.za-a.za.mtnbusiness.net [41.181.165.117]
16 33 ms 32 ms 33 ms 41.181.221.217
Trace complete.=======================================
Pings to Afrihost.com
WebAfrica free 1GB:
Code:
Pinging afrihost.com [197.242.144.102] with 32 bytes of data:
Reply from 197.242.144.102: bytes=32 time=25ms TTL=54
Reply from 197.242.144.102: bytes=32 time=25ms TTL=54
Reply from 197.242.144.102: bytes=32 time=24ms TTL=54
Reply from 197.242.144.102: bytes=32 time=25ms TTL=54
Ping statistics for 197.242.144.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 25ms, Average = 24msAfrihost Uncapped:
Code:
Pinging afrihost.com [197.242.144.102] with 32 bytes of data:
Reply from 197.242.144.102: bytes=32 time=275ms TTL=58
Reply from 197.242.144.102: bytes=32 time=276ms TTL=58
Reply from 197.242.144.102: bytes=32 time=278ms TTL=58
Reply from 197.242.144.102: bytes=32 time=275ms TTL=58
Ping statistics for 197.242.144.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 275ms, Maximum = 278ms, Average = 276msAfrihost 1GB:
Code:
Pinging afrihost.com [197.242.144.102] with 32 bytes of data:
Reply from 197.242.144.102: bytes=32 time=296ms TTL=58
Reply from 197.242.144.102: bytes=32 time=280ms TTL=58
Reply from 197.242.144.102: bytes=32 time=269ms TTL=58
Reply from 197.242.144.102: bytes=32 time=285ms TTL=58
Ping statistics for 197.242.144.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 269ms, Maximum = 296ms, Average = 282msHappens when IPC is an issue.
Vorastra
Honorary Master
Meaning?
Hhhmm, this isn't great at all
I know we saw higher latency yesterday, but it shouldn't be repeated again today. Drop me a PM with your DSL username and I'll see if I can get anything sorted out for you.
Hhhmm, this isn't great at all
I know we saw higher latency yesterday, but it shouldn't be repeated again today. Drop me a PM with your DSL username and I'll see if I can get anything sorted out for you.
Maybe explain why you are seeing high latency and poor throughput on your network nearly everyday. After a month of support thickets that I have not a single explanation just more excuses, tests, apologies and
emojis.Hi Afriguy,
I upgraded my line to 20Mbps VDSL and my Package to 20Mbps VDSL uncapped at the end of last month via the Afrihost Clientzone. Been billed accordingly from the start of this month.
My max line speed is still 10Mbps. I'm still syncing ADSL, not VDSL. I logged a ticket with your support desk last week, and they have been USELESS. Now they have stopped responding to my ticket updates altogether. Telkom coverage confirms i'm in a VDSL area, and checker shows that my line speed should be 20Mbps.
Can you please help? Ticket number -Ticket: UKB-597-81850
I upgraded my line to 20Mbps VDSL and my Package to 20Mbps VDSL uncapped at the end of last month via the Afrihost Clientzone. Been billed accordingly from the start of this month.
My max line speed is still 10Mbps. I'm still syncing ADSL, not VDSL. I logged a ticket with your support desk last week, and they have been USELESS. Now they have stopped responding to my ticket updates altogether. Telkom coverage confirms i'm in a VDSL area, and checker shows that my line speed should be 20Mbps.
Can you please help? Ticket number -Ticket: UKB-597-81850
- Joined
- Oct 9, 2014
- Messages
- 7,265
- Reaction score
- 6
Hi!
I've just checked on your line from my side, and it is definitely running at 20Mbps, I cannot however tell from my side if it is on VDSL or ADSL2+.
Can you please check which modulation your modem is picking at the moment, if it is on ADSL2+, let me know and I will ask our Telkom Service Manager if it is possible to switch you to VDSL mode.
- Joined
- Oct 9, 2014
- Messages
- 7,265
- Reaction score
- 6
Thanks AfriGenie,
I might be syncing to Telkom at 20Mbps, but i'm definately only getting 10Mbps from Afrihost. ADSL, not VDSL.
The ClientZone line readings can take some time to update, so it is best to go by the readings on your ADSL modem.
I've reset the speed profile on your Uncapped account, can you please restart your modem and check if there is any change.
Hmmm, it's still maxing out at 9Mbps. But i hear what you say about the clientzone thing, though doesn't make that the "test" meaningless?
Ok, so just please speak to your Telkom guy to get me switched to VDSL. Would be nice to get it sorted before the weekend.
Ok, so just please speak to your Telkom guy to get me switched to VDSL. Would be nice to get it sorted before the weekend.
Last edited:
I think I'll differ with AfriGenie here, but it's a matter of experience and opinion. I always trust the results directly from the exchange over router stats. Becuase different routers report differently, what is actual throughput on one router might report at sync profile on another. The line test does read from the exchange itself, however there is a bug in Telkom's API that misreports lines over 10Mbps as all being 10Mbps.
I'd be more confident if I run the line test directly from the exchange and give you those results to work with.
Mephisto_Helix
Resident Postwhore
Second night where shaping only relaxed after 2am and streaming and gaming was almost impossible. I really feel for anyone staying, something is very wrong
I'm still very puzzled by why you're experiencing this, definitely not the general case. Aside from peak latency, gaming should be unaffected shaped or not during other hours. We've tested internally and with a few members from the competitive gaming community and we're definitely not seeing this on Shaped or Unshaped accounts.
Mephisto_Helix
Resident Postwhore
If I was not experiencing it across two different addresses, I may buy into the hype of it being my exchange/line/whatever but having this happen in Durban and have it happen now on the South Coast ........ yeah, it's an irritation of note. Wouldn't be leaving AH if not for those issues to be honest.
Vorastra
Honorary Master
So those horrible pings I was having subsided after a few hours. Does anyone have an answer for me as to why? See this post.
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