Afrihost Uncapped ADSL Feedback (Pt3)

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AfriGuy said:
What issues are being experienced?
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Check your pm's from yesterday, already sent all the details to you and afrigirl. I am just tired of getting no joy from afrihost, so I am not really interested in getting this matter resolved anymore, just moving on at this point
 
aybbleek said:
Yeah we're being milked by Afrihost at the moment, its really sad, what is the process to move over to WA if your line is bundled with AH?
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Unbundle
Cancel data account
Leave line with AH - or transfer back to telkom - then initiate transfer to WA from WA.
 
When asking for a date for the increased capacity you are only asking part of the question - what we also need to know is what (if any) difference will it make? The figure seems to be an increase of 21% capacity - given that I am shaped almost continuously to 25% does this mean that the extra capacity will now get us to 46% continuous shaping? I suspect that since AH ordered the extra capacity they have increased the number of customers they have so this increase in capacity will have to be shared round. Anytime AH tell us more capacity is coming "soon" they also make a point of saying this will ease shaping (but never by how much) so I think there will be some sad faces out there when this new capacity arrives.
 
aybbleek said:
I'm pretty sure Afrihost know the date too, whether they will share it with their clients is a different story
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This is the issue I have with them. They treat their customers like mushrooms, keeping them in the dark!
 
Shamus said:
When asking for a date for the increased capacity you are only asking part of the question - what we also need to know is what (if any) difference will it make? The figure seems to be an increase of 21% capacity - given that I am shaped almost continuously to 25% does this mean that the extra capacity will now get us to 46% continuous shaping? I suspect that since AH ordered the extra capacity they have increased the number of customers they have so this increase in capacity will have to be shared round. Anytime AH tell us more capacity is coming "soon" they also make a point of saying this will ease shaping (but never by how much) so I think there will be some sad faces out there when this new capacity arrives.
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That 21% they boasting about is the total national amount. Seeing the north has already been upgraded, lets make it 10% out of the 21%, then that leaves 11%, so 6% to the south and 5% to the east would be a fair assessment.

Now seeing the north has already run out and are shaping home uncapped into the ground again, I doubt 6% will make much difference.

Paint your own picture, but if you ask me, they are over-rated, big time!
 
wingnut771 said:
That 21% they boasting about is the total national amount. Seeing the north has already been upgraded, lets make it 10% out of the 21%, then that leaves 11%, so 6% to the south and 5% to the east would be a fair assessment.

Now seeing the north has already run out and are shaping home uncapped into the ground again, I doubt 6% will make much difference.

Paint your own picture, but if you ask me, they are over-rated, big time!
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Really bad project management unfortunately, I'm so over it im actually considering moving to business now, what have the guys experience been on business uncapped after moving from home uncapped, is it worth an extra 200 bucks a month?
 
aybbleek said:
Really bad project management unfortunately, I'm so over it im actually considering moving to business now, what have the guys experience been on business uncapped after moving from home uncapped, is it worth an extra 200 bucks a month?
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Depends where you are, the business and capped guys are also suffering in the south. I guess the same thing can happen in the other regions too, you just don't know with these clowns.
 
wingnut771 said:
Depends where you are, the business and capped guys are also suffering in the south. I guess the same thing can happen in the other regions too, you just don't know with these clowns.
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Guess I'll actually have to move, such a shame I really loved Afrihost when I joined...
 
wingnut771 said:
That 21% they boasting about is the total national amount. Seeing the north has already been upgraded, lets make it 10% out of the 21%, then that leaves 11%, so 6% to the south and 5% to the east would be a fair assessment.

Now seeing the north has already run out and are shaping home uncapped into the ground again, I doubt 6% will make much difference.

Paint your own picture, but if you ask me, they are over-rated, big time!
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There is of course a flaw in your percentages to be allocated - you didn't allow for the percentage needed to give away for free to capped users.
 
Shamus said:
There is of course a flaw in your percentages to be allocated - you didn't allow for the percentage needed to give away for free to capped users.
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Those percentages are how much they say they're upgrading their IPC's, so all data, whether capped, business or home will come out of that, so as usual, home will take a back seat as those numbers are just a pittance as to what is needed to bring home uncapped back to where it was a year ago.

So, yes, giving away free bandwidth reduces the slice of the pie left for uncapped which boggles the mind :wtf:
 
I think AH have screwed the pooch, they've been aggressive in their approach to the market and are now suffering the consequences of growing too big too fast. How much of the problems experienced over the last year or so are related to the MTN backbone move (remember the amount of skepticism on this forum about that). Now they're up the creek and trying to spin damage control but seem to be sliding down hill at a rapid rate.

At the Africrowd, you guys need to get Gian to say something and say something soon, your credibility is all but shot, you okes will not be in the running for ISP of the year this year at this rate.
 
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