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Question of the Day: What is the ultimate French toast topping?
Afrihost Uncapped ADSL Feedback (Pt3)
- Thread starter bwana
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Hectic
Executive Member
I'm at 18.8% download and 6.25% P2P.
Kirkwood, EC
Kirkwood, EC
5plus2equals9
Well-Known Member
+1
GreatD7007
Senior Member
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Yes North is the only Region that's received additional capacity from Telkom. South and East are still in line for the additional capacity upgrade. Hopefully it happens sooner than later
GreatD7007
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That's odd, you should almost be unshaped by now... Hmmm you fall into the south but there should be little to no shaping now though.
GreatD7007
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Convex
Senior Member
Also in the South ( PE ), switched from business to standard.
Was 18.8% download and 6.25% P2P , after 20 minutes being standard. Went straight back to business.
Guess there is no extra capacity for the south yet.
It could be. We do see some shaping in the South at the moment in the evenings. From what I can see the South has never seen the kind of severe shaping we saw in the North before the capacity upgrade and I doubt that we'll get there before our additional capacity arrives
Yes, we're have full rollout planned, but obviously the North was a high priority cos of the severe shaping and occasional latency on the network. At the moment, we'd like to shape little less in the South. For the most part the East is seeing normal levels of shaping.
Yes North is the only Region that's received additional capacity from Telkom. South and East are still in line for the additional capacity upgrade. Hopefully it happens sooner than later
Correct, due to the urgent issues in the North, which are thankfully behind us now
Yeah, we'd definitely like to shape a little less. Just remember that shaping is going to be around, so Uncapped will always have some shaping, but we'd definitely like to offer longer periods of less severe shaping and unshaped experience
We're generally seeing shaping relax towards midnight, but it really depends on the realtime demand on the South network. I think with the outage yesterday, there was probably a backlog of users trying to get their downloads through
Hectic
Executive Member
I was badly affected by the shaping last night, but no shaping this morning.
I think demand was higher due to the "lost" time in the day. We're seeing demand is definitely lighter at the moment, but we'd prefer that to shaping, so please (if you're not already) remember to try to schedule torrents and file downloads for overnight wherever you can
Pretty soon you're going to have the Southerners up in arms tooCorrect, due to the urgent issues in the North, which are thankfully behind us now
Hummercellc
Expert Member
Afriman,
Do you guys limit the number of concurrent connections on the home uncapped packages?
Do you guys limit the number of concurrent connections on the home uncapped packages?
Hectic
Executive Member
I just want to give a little feedback that might be more useful for someone that is still considering AH as an ISP.
I moved from my previous ISP and joined AH Home uncapped on the 5th of February.
I did not leave them because of the troubles they are experiencing and have been experiencing since late December. This can happen to any ISP.
I won't bash my previous ISP as had mostly good service for many, many years.
I left because the communication from was severely lacking and when there were communication it was mostly bull****.
So because of a lack of communication and leaving me in the dark ito what was going on and no time frame for the repairs, I decided to leave.
I had a hick-up the 1st 2 days, where I received the same poor speed with AH as with my previous ISP.
Not sure what happened, but suddenly it was rectified. It was not my line or exchange, as I did receive full speed on my AH capped account.
Since then it has been plain sailing, till yesterday when something went south in the South.
The best part? I received a message from AH, before I even came aware of the problem.
Later the evening I saw I was severely shaped, by looking at my CP in the clientzone. This was the first time I experienced shaping on the uncapped account since my move to uncapped, but once again I had info to work with, because it stated that I was being shaped on my downloads. I tested it and received 30-70kB/s on my http download, shaped to 18.25 of line capacity (4Mbps). Real time services was still working good.
This morning it was back to normal and no shaping so far.
I've had a capped account AH account for many years, which I used as a backup account and it have never let me down.
So far I'm very impressed with how the uncapped account is running and even more impressed with how the customers are dealt with.
I'm not blind to some faults. I also have some hosting account with AH and lately the support suck a bit.
The telephone ques are long and the live support seems like a gimmick.
However once again I received communication indicating that there was a man power problem that it is being attended too.
Once again communication. Now I know they are aware of the problem and I 'm willing to cut them some slack as my hosting requirements aren't that serious and does no provide income for me. If nothing improves in the next month then I will contemplate looking for another hosting provider.
For now I can wait a while.
I tend to be loyal to friends and companies that give me good service.
I know many guys say they have no loyalty and will vote with their wallet and I can't fault that school of thought. I do tend to give some benefit of doubt if you have proved yourself previously.
I also know there will be scores of people that might not have experienced that same level of service satisfaction.
That is how things work. A lot of errors can pop up in the process of connecting to the Net and it is not always that easy to pinpoint the problem and sometime the wrong people are blamed due to misinformation or a lack of knowledge.
At this stage AH has provided me with many years of good service ito my capped account and hosting and now about 2 weeks of uncapped and sometimes the ISP screws up.
Keep up the level of communication, service delivery and innovation and I will keep on punting AH to new users.
I moved from my previous ISP and joined AH Home uncapped on the 5th of February.
I did not leave them because of the troubles they are experiencing and have been experiencing since late December. This can happen to any ISP.
I won't bash my previous ISP as had mostly good service for many, many years.
I left because the communication from was severely lacking and when there were communication it was mostly bull****.
So because of a lack of communication and leaving me in the dark ito what was going on and no time frame for the repairs, I decided to leave.
I had a hick-up the 1st 2 days, where I received the same poor speed with AH as with my previous ISP.
Not sure what happened, but suddenly it was rectified. It was not my line or exchange, as I did receive full speed on my AH capped account.
Since then it has been plain sailing, till yesterday when something went south in the South.
The best part? I received a message from AH, before I even came aware of the problem.
Later the evening I saw I was severely shaped, by looking at my CP in the clientzone. This was the first time I experienced shaping on the uncapped account since my move to uncapped, but once again I had info to work with, because it stated that I was being shaped on my downloads. I tested it and received 30-70kB/s on my http download, shaped to 18.25 of line capacity (4Mbps). Real time services was still working good.
This morning it was back to normal and no shaping so far.
I've had a capped account AH account for many years, which I used as a backup account and it have never let me down.
So far I'm very impressed with how the uncapped account is running and even more impressed with how the customers are dealt with.
I'm not blind to some faults. I also have some hosting account with AH and lately the support suck a bit.
The telephone ques are long and the live support seems like a gimmick.
However once again I received communication indicating that there was a man power problem that it is being attended too.
Once again communication. Now I know they are aware of the problem and I 'm willing to cut them some slack as my hosting requirements aren't that serious and does no provide income for me. If nothing improves in the next month then I will contemplate looking for another hosting provider.
For now I can wait a while.
I tend to be loyal to friends and companies that give me good service.
I know many guys say they have no loyalty and will vote with their wallet and I can't fault that school of thought. I do tend to give some benefit of doubt if you have proved yourself previously.
I also know there will be scores of people that might not have experienced that same level of service satisfaction.
That is how things work. A lot of errors can pop up in the process of connecting to the Net and it is not always that easy to pinpoint the problem and sometime the wrong people are blamed due to misinformation or a lack of knowledge.
At this stage AH has provided me with many years of good service ito my capped account and hosting and now about 2 weeks of uncapped and sometimes the ISP screws up.
Keep up the level of communication, service delivery and innovation and I will keep on punting AH to new users.
Last edited:
Yes, Uncapped and Business are limited to a single concurrent connection and are locked to the last number (CLID) used for 24 hours. Thereafter any number should be able to connect to the account (but only ever one number at a time)
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