Afrihost Uncapped ADSL Feedback (Pt3)

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Unable to stream netflix. Downloads at less than 1kbps. Constant disconnects. Is there something going down?
 
Dubes said:
My understanding, the mweb throttling is based on a 30 day rolling period. If you're on the cusp and then do 4GB it'll push you over. Your usage may then mean it takes 3 days to get beck under that threshold. If you're cutting it that close you should get a higher threshold account.
Click to expand...

Not to get too far off topic but I was just commenting on my experience, I left them after the first month they started throttling so maybe they changed. Point is that as much as I hate shaping it is preferable over throttling. Like it has been said before normal surfing, gaming and streaming should be full speed and downloads will be shaped so I still get what is most important.
 
Sharan said:
Unable to stream netflix. Downloads at less than 1kbps. Constant disconnects. Is there something going down?
Click to expand...

No issues on the network tonight as far as I can see. any other services affected?

What do your Network Test App results look like?
 
I haven't been able to download a 26MB file from Microsoft. Been trying for several hours.
 
Downloading the app now. Will let you know in 7345 hours as I'm getting 1B/s!


AfriMan said:
No issues on the network tonight as far as I can see. any other services affected?

What do your Network Test App results look like?
Click to expand...
 
AfriMan said:
I totally agree that reading repetitive posts can be annoying and that definitely not our intention at the end of the day.

I also do think that there is only so much we can do from our side. Telkom is solely in control of IPC provisioning and delivery and there is no guaranteed lead time to delivery. We've seen IPC delivered in 6 weeks in some cases, but over 3 months in others. So we are also waiting for the solutions to be delivered, and I know that some other ISPs have publicly complained about this situation in some MyBB articles on this topic.

At the end of the day, I don't believe that going the press route is really helpful, we'll continue engaging with Telkom and pushing as hard as we can (with the weight of MTN behind us) to get the fastest turnaround we can on this.

I do need to respond to the queries we see here, so the information is going to be the same if the questions are essentially the same. So maybe we just need to accept the position that we're all in (and I promise I am in this situation with you) and try to help each other out as best we can until this all gets sorted out with Telkom.
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I hear you Afriman.
Let's just hope for a speedy resolution.
 
Have to work from home tomorrow... and I'm quite worried by the look of the shaping stats... :erm:
 
kripstoe said:
Have to work from home tomorrow... and I'm quite worried by the look of the shaping stats... :erm:
Click to expand...

If you are routing through Cape Town and plan to download, it is probably going to be a very long slow day. Realtime services will probably be okay.

If you route through the North, it seems you can generally expect good service levels.
 
Tracing route to google.com [74.125.233.34]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 59 ms 11 ms 10 ms 105-236-240-129-esr-lo.mtnbusiness.co.za [105.23
6.240.129]
3 16 ms 17 ms 19 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 13 ms 12 ms 25 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 14 ms 13 ms 13 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 13 ms 13 ms 14 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 34 ms 34 ms 33 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

8 35 ms 39 ms 43 ms 41.181.139.109
9 48 ms 35 ms 49 ms 72.14.194.74
10 50 ms 35 ms 34 ms 64.233.174.21
11 36 ms 37 ms 35 ms jnb01s01-in-f2.1e100.net [74.125.233.34]

Trace complete.

TwilightWalker said:
Wow. Try running a tracert and posting it here, should give an indication about what is going on.
Click to expand...
 
Sharan said:
Tracing route to google.com [74.125.233.34]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 59 ms 11 ms 10 ms 105-236-240-129-esr-lo.mtnbusiness.co.za [105.23
6.240.129]
3 16 ms 17 ms 19 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 13 ms 12 ms 25 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 14 ms 13 ms 13 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 13 ms 13 ms 14 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 34 ms 34 ms 33 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

8 35 ms 39 ms 43 ms 41.181.139.109
9 48 ms 35 ms 49 ms 72.14.194.74
10 50 ms 35 ms 34 ms 64.233.174.21
11 36 ms 37 ms 35 ms jnb01s01-in-f2.1e100.net [74.125.233.34]

Trace complete.
Click to expand...

If you do another traceroute and hop 2 is high again, then there is probably some congestion at your exchange.

It would not account for disconnects imo., not at those current levels.

You might have to post your Snr and atn stats. They can be found in your router.

Go to the AH home page and download the Network test and run it and the post those results or send to the Helpdesk.

The test used to be on the Home page. Not sure if it moved after the page was upgraded today.
 
Thanks, will have to download it tomorrow, as downloads are dead.

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 123 149
Attenuation (dB): 435 251
Output Power (dBm): 189 2
Attainable Rate (Kbps): 7188 1105
Rate (Kbps): 4096 509
D (interleaver depth): 1 1
Delay (msec): 0.25 0.24

HEC Errors: 0 7
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 31 0

RoMark said:
If you do another traceroute and hop 2 is high again, then there is probably some congestion at your exchange.

It would not account for disconnects imo., not at those current levels.

You might have to post your Snr and atn stats. They can be found in your router.

Go to the AH home page and download the Network test and run it and the post those results or send to the Helpdesk.

The test used to be on the Home page. Not sure if it moved after the page was upgraded today.
Click to expand...
 
Sharan said:
Thanks, will have to download it tomorrow, as downloads are dead.

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 123 149
Attenuation (dB): 435 251
Output Power (dBm): 189 2
Attainable Rate (Kbps): 7188 1105
Rate (Kbps): 4096 509
D (interleaver depth): 1 1
Delay (msec): 0.25 0.24

HEC Errors: 0 7
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 31 0
Click to expand...

Not sure if I'm reading this right but your attenuation should be less than 50dB. Speak to Afriman as that seems way too high.
 
RoMark said:
I haven't been able to download a 26MB file from Microsoft. Been trying for several hours.
Click to expand...

That's not cool at all. Are you getting no throughput at all, or is it stop starting and timing out?

Maybe try grabbing it with your Free FB account :(
 
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