Afrihost Uncapped ADSL Feedback (Pt3)

Status
Not open for further replies.
Zenthrax said:
Seems the support people are trying to milk more money. You cannot cancel the uncapped dsl accounts without a months notice..yet their website shows no contracts, month to month.
Click to expand...

Not quite sure I follow here...
If you cancel before the 25th your cancellation will take place at the end of that month.
 
AfriGuy said:
Not quite sure I follow here...
If you cancel before the 25th your cancellation will take place at the end of that month.
Click to expand...

As per support reply which I recieved today:

Good Afternoon *******

Thank you for your email.

Kindly be advised that there is a high influx of emails due to the billing run, therefore there is a delay with responses to emails.

However, please be advised that there is a 30 days notice period for cancellations. ...blah blah fishpaste

Even worse is you have to cancel before the 25th. First ISP I have come across that cant process a cancellation after the 25th.
 
Afriguy,

Initially I got the impression that price cuts were planned for uncapped accounts as well. Is this no longer the case?
 
Zenthrax said:
As per support reply which I recieved today:

Good Afternoon *******

Thank you for your email.

Kindly be advised that there is a high influx of emails due to the billing run, therefore there is a delay with responses to emails.

However, please be advised that there is a 30 days notice period for cancellations. ...blah blah fishpaste

Even worse is you have to cancel before the 25th. First ISP I have come across that cant process a cancellation after the 25th.
Click to expand...

Sorry about the incorrect info here, perhaps you can PM me your account info so I can have a better look at this for you?
If you cancel via the ClientZone it should show that the cancellation will take place at the end of the month.
 
5plus2equals9 said:
Afriguy,

Initially I got the impression that price cuts were planned for uncapped accounts as well. Is this no longer the case?
Click to expand...

They don't have enough capacity or support people and you want lower prices so they can get even more overloaded? :wtf:
 
Chevron said:
They don't have enough capacity or support people and you want lower prices so they can get even more overloaded? :wtf:
Click to expand...

Wait, at which point did you see me asking for a price cut?

Also, the plan was to first upgrade capacity and then reduce prices. Well, at least that's what I thought the plan was.
 
Last edited:
AfriGuy said:
I'm afraid I can't go into that kind of detail :(
Click to expand...

Thought so, honestly whoever deals with the network capacity should be asked to take a look at the social media complaints, you guys that sit in the support side don't get paid enough to have to deal with complaint after complaint, your company needs to pull their finger out you won't have the majority of the issues resulting in over exposed support agents.
 
Why did bundled clients not receive the double data offer too? Whats the point of having our line with you if we can't benefit on offers like that?
 
aybbleek said:
Thought so, honestly whoever deals with the network capacity should be asked to take a look at the social media complaints, you guys that sit in the support side don't get paid enough to have to deal with complaint after complaint, your company needs to pull their finger out you won't have the majority of the issues resulting in over exposed support agents.
Click to expand...

The flow of info is very good from our end, everyone knows what everyone else is looking at on our end :)
Trust me, we're aware of this guys - and we're doing everything we possibly can to get it fixed up.
 
Masik3R said:
Why did bundled clients not receive the double data offer too? Whats the point of having our line with you if we can't benefit on offers like that?
Click to expand...

I think this was briefly covered over in the Capped thread.
We're reviewing Capped Bundle packages at the moment.
 
Masik3R said:
Why did bundled clients not receive the double data offer too? Whats the point of having our line with you if we can't benefit on offers like that?
Click to expand...

Afrihost is such a ballsup at the moment dude, unfortunately I can only blame this on their management
 
Lets just see what my shaping is like, seeing as I haven't used my account for 3 days as an experiment to test if it will ease shaping policy, guess what: 18.8% Download/ 6.25% P2P

Seriously, not even Mwebs throttling is this bad
 
They don't look at your usage at all. You can stop using for a month and it won't affect your shaping. They look at overall network stress in your area.

If your are routing through Cape Town, the shaping will only be lifted in the early morning hours.

Till the new capacity is added, we will stay in this semi permanent shaping state unfortunately.
 
RoMark said:
They don't look at your usage at all. You can stop using for a month and it won't affect your shaping. They look at overall network stress in your area.

If your are routing through Cape Town, the shaping will only be lifted in the early morning hours.

Till the new capacity is added, we will stay in this semi permanent shaping state unfortunately.
Click to expand...

Unfortunately so :(
Once we see the additional capacity go live we should see the shaping ease when it used to.
 
AfriGuy said:
We don't have anything confirmed the Uncapped price changes at this stage.
Click to expand...
Nothing confirmed or nothing in the pipeline?
Everyone lead us to believe Uncapped users can expect price drops too. Thing is, I don't mind paying more for AH than I would for almost any other Uncapped ISP - but then I expect much better performance than we're getting now, and in fact, better performance than the competition. Neither is true right now.
 
Last edited:
RoMark said:
They don't look at your usage at all. You can stop using for a month and it won't affect your shaping. They look at overall network stress in your area.

If your are routing through Cape Town, the shaping will only be lifted in the early morning hours.

Till the new capacity is added, we will stay in this semi permanent shaping state unfortunately.
Click to expand...

Yup, really fed up
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X