wingnut771
Honorary Master
I didn't say I was an uncapped client. Home Uncapped clients are being robbed.
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Afrihost Uncapped ADSL Feedback (Pt3)
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I didn't say I was an uncapped client. Home Uncapped clients are being robbed.
OMB
Mountain Man
but right now you don't have a high standard of service
Like I said, you're losing credibility with all your spin, a few months ago I was informed (I think in this very thread) that there was nothing wrong with your service center and your team was great after complaining about poor service, suddenly within 2 weeks Gian put out his email apologising for the poor service levels that you guys had informed me that you weren't having.
So forgive me for sounding skeptical about anything you guys say at the moment
Since we're sharing...
Sure service is great on this forum from you, as in you actually respond.
But I feel like I've been robbed this month for an issue that's not even my problem and was not even warned about before I signed up, I was robbed of the choice to make an informed decision about how bad the service is in the South at present.
I've logged ticket, PM, forum post. But I can't frickin' wait to get that refund, you don't understand how desperate I am to be rid of imo poor internet, and call centre support.
I'm so sick of Afrihost, sick of waiting over a week for my refund, sick of being told there's no capacity in the South, sick of being told my ticket is being prioritised.
Joy will enter my face the day I buy a large bottle of scotch with your double money guarantee. It'll stream down my throat faster than home uncapped, that's for damn sure.
richardrpg
Well-Known Member
- Joined
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Is there a reason why my 2mb business uncapped can barely do 100kbs between 7pm -11pm every night, for the last week or so. I've never had this issue before. I'm in Cape Town.
Ping is fine at 10ms but DL speed is 0.9mb.
Is this related to to the capacity issues ?
Ping is fine at 10ms but DL speed is 0.9mb.
Is this related to to the capacity issues ?
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TEXTILE GUY
Honorary Master
With all the dust flying about ...... just wanted to say welcome back buddy.
Dude, at what point do we consider this trolling?
You're the one trolling us lol.
Your favorite trolls :
- IPC coming soon .
- We're sorry you feel that way.
- Did you do a trace?
- Network seems fine.
You're the TROLL of all trolls -_-.
You will never win I left AH coz of their home uncapped's useless p2p and http shaping. Moved to Openweb and the bowsing is just pathetic during peak hours and everything comes fine after 7pm (sometimes). And thats one thing I cant fault AH for is their real-time prioritization is top notch but non real-time is rubbish for home uncapped so I decided ill pay R200 more and just get bus uncapped from AH. A friend of mine let me try his for a week and I must say its brilliant. So come end of march im coming back to AH but on the bus package. 
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wingnut771
Honorary Master
You will never win I left AH coz of their home uncapped's useless p2p and http shaping. Moved to Openweb and the bowsing is just pathetic during peak hours and everything comes fine after 7pm (sometimes). And thats one thing I cant fault AH for is their real-time prioritization is top notch but non real-time is rubbish for home uncapped so I decided ill pay R200 more and just get bus uncapped from AH. A friend of mine let me try his for a week and I must say its brilliant. So come end of march im coming back to AH but on the bus package.
There's your problem there. Other IS resellers like Connection and WA are much better. I would give connection a go as they don't have a calendar month notice policy where WA do, so if you don't like it, you can cancel before the 25th and go pay more for business.
Is Inc connection that good though? I was with WA back in 2010 before they moved to IS and they sucked. Hmm i dunno if should try Inc connection or not
Heksmeester
Senior Member
Lovely. It's 11PM, shaped to 6% and I'm not even in the South where there are capacity issues. 
wingnut771
Honorary Master
Is Inc connection that good though? I was with WA back in 2010 before they moved to IS and they sucked. Hmm i dunno if should try Inc connection or not
IS rock
It's very sad that I find myself switching to my MWEB account at night to get decent speeds on news servers and for P2P downloads. I've actually spent more of yesterday and today using their account than Afrihost's. Getting my full line speed from them, and single digit download speeds from Afrihost. The amount of shaping is just ridiculous now. These upgrades better fix things or I'm going to have to consider moving again, after having been with Afrihost for only three months.
AfriMan,
I have two questions/requests:
QUESTION 1:
Regarding Netflix (using UnoDNS) on the Home Uncapped account. I've noticed that it is indeed affected by shaping. While watching Netflix this evening, I was unable to get anything higher than 360p quality. I ran a bandwidth monitor, and noticed that the bandwidth usage doesn't go above 70kBps. I ran a traceroute, and it came back perfectly fine across the board.
Then I switched to my capped account, and lo and behold, Netflix came streaming down in much higher quality, with bandwidth usage sitting between 260kBps and 400kBps. (If I ran the test on the capped account for longer it would've eventually reached SuperHD quality, as the bandwidth rate kept on climbing). Traceroute looked pretty much identical to the one I ran on uncapped.
Here is the bandwidth monitor screenshot. The first spikes are the Netflix streaming on Uncapped, the second (higher) spikes are the Netflix streaming on the capped account:
http://i.imgur.com/RKk5RiT.png
You can see a very very clear difference there, and you can also see that the uncapped downstream rate appears limited (in other words, shaped), while the capped downstream rate just kept on climbing until I stopped the test).
And here is the traceroute (as I mentioned, this was pretty much identical between the capped and uncapped accounts as far as hop times were concerned):
So can I ask: please forward this info to your technical team so that they can revisit the shaping rules, because evidently some realtime services ARE being shaped. And can you please let us know what they say? I'm fairly certain I'm not the only one anxiously awaiting feedback re the Netflix issues.
I know you don't "officially" support Netflix because we have to use the UnoDNS workaround, but surely it's possible (actually it was confirmed earlier by an Afri-rep) that shaping rule exceptions can be made per service. Please, look into this and get Netflix unshaped?
And if it's a case of you not wanting to unshape Netflix because the HD streaming is negatively affecting your network capacity then fine - but then at least confirm that, too. The signature line "realtime services aren't shaped" is obviously not correctly applying here.
PS: I'm in the South IPC region.
QUESTION 2:
I know you can't confirm a timeframe for delivery of the extra IPC capacity in the South. That's fine, but can you at least confirm how much capacity we're getting in the South and, based on current peak usage and shaping, what the nett effect would be?
"The capacity will ease shaping" is very unspecific. You mentioned that your network capacity is increasing by 21% nationally. How much % on the South IPC? And how will that % affect the shaping we're seeing now? You know what your peak usage/demand is, you know what your capacity is, and you know what % capacity increase you're getting. I know those figures are probably proprietary information, and we're not asking for those. We simply want you to use those 3 figures (and whatever other factors are applicable) to make a calculation and tell us what to expect here.
I have two questions/requests:
QUESTION 1:
Regarding Netflix (using UnoDNS) on the Home Uncapped account. I've noticed that it is indeed affected by shaping. While watching Netflix this evening, I was unable to get anything higher than 360p quality. I ran a bandwidth monitor, and noticed that the bandwidth usage doesn't go above 70kBps. I ran a traceroute, and it came back perfectly fine across the board.
Then I switched to my capped account, and lo and behold, Netflix came streaming down in much higher quality, with bandwidth usage sitting between 260kBps and 400kBps. (If I ran the test on the capped account for longer it would've eventually reached SuperHD quality, as the bandwidth rate kept on climbing). Traceroute looked pretty much identical to the one I ran on uncapped.
Here is the bandwidth monitor screenshot. The first spikes are the Netflix streaming on Uncapped, the second (higher) spikes are the Netflix streaming on the capped account:
http://i.imgur.com/RKk5RiT.png
You can see a very very clear difference there, and you can also see that the uncapped downstream rate appears limited (in other words, shaped), while the capped downstream rate just kept on climbing until I stopped the test).
And here is the traceroute (as I mentioned, this was pretty much identical between the capped and uncapped accounts as far as hop times were concerned):
So can I ask: please forward this info to your technical team so that they can revisit the shaping rules, because evidently some realtime services ARE being shaped. And can you please let us know what they say?
I'm fairly certain I'm not the only one anxiously awaiting feedback re the Netflix issues.I know you don't "officially" support Netflix because we have to use the UnoDNS workaround, but surely it's possible (actually it was confirmed earlier by an Afri-rep) that shaping rule exceptions can be made per service. Please, look into this and get Netflix unshaped?
And if it's a case of you not wanting to unshape Netflix because the HD streaming is negatively affecting your network capacity then fine - but then at least confirm that, too. The signature line "realtime services aren't shaped" is obviously not correctly applying here.
PS: I'm in the South IPC region.
QUESTION 2:
I know you can't confirm a timeframe for delivery of the extra IPC capacity in the South. That's fine, but can you at least confirm how much capacity we're getting in the South and, based on current peak usage and shaping, what the nett effect would be?
"The capacity will ease shaping" is very unspecific. You mentioned that your network capacity is increasing by 21% nationally. How much % on the South IPC? And how will that % affect the shaping we're seeing now? You know what your peak usage/demand is, you know what your capacity is, and you know what % capacity increase you're getting. I know those figures are probably proprietary information, and we're not asking for those. We simply want you to use those 3 figures (and whatever other factors are applicable) to make a calculation and tell us what to expect here.
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I know that we're not offering the service we'd like to all our clients, but I do believe that the majority of our clients are getting decent service. We're definitely not seeing the level of latency that would suggest differently or on our throughput monitoring.
Wraithlord
Member
I was also testing out some netflix streaming last night with both my home uncapped and 1 gig trial package. Both weren't able to achieve HD quality, and while monitoring bandwidth usage I noticed that neither account was capable of sustaining high download speeds.
Both accounts seem to only occasionally reach max line speed and then suddenly drop to a couple kilobytes per second. Youtube streaming seemed to be significantly better in comparison, so I assume that this backs Aktor's assumption that Afrihost has made optimisations for certain real-time services and needs to investigate implementing similar measures for Netflix streaming (note I'm using UnoTelly as well).
I'm going to try testing this again using a WebAfrica trial account tonight to see if this isn't related to the Afrihost capacity issues we are experiencing in the Western Cape.
Both accounts seem to only occasionally reach max line speed and then suddenly drop to a couple kilobytes per second. Youtube streaming seemed to be significantly better in comparison, so I assume that this backs Aktor's assumption that Afrihost has made optimisations for certain real-time services and needs to investigate implementing similar measures for Netflix streaming (note I'm using UnoTelly as well).
I'm going to try testing this again using a WebAfrica trial account tonight to see if this isn't related to the Afrihost capacity issues we are experiencing in the Western Cape.
Anyone else experiencing BF4 lost connections at the moment? I have not been able to complete a game in the last 2 days. Strange
Sorry to hear that. Is your line dropping completely, or is it just the in game session that's dropping?
Decent service... Really! pure internet joy! I guess...
...when you charging the 10mb uncapped accounts far more then the 2mb uncapped account on p2p yet the 10mb accounts are being shaped the same as the 2mb accounts... on average on my 10mb account I get about 15kbps most of the day and I understand that the 2mb uncapped accounts are getting the same speeds currently, because I know people who has this account and have advised me... The only benefit is when the shaping is taken away is when we see a difference and that is only during the early hours on the morning for a few hours... so tell me, how is this fair? where is the decent service? I feel robbed... paying around R900 and the 2mb accounts around R300 and we practically getting the same service? How do you expect me to feel? as your client? I can tell you this much, as your client I am currently not happy
Afrihost was good once upon a time, gave great speed and service, I hope you will get back to that place again because that was the main reason many people joined Afrihost. Please dont make us regret advertising on your behalf
hayted
Well-Known Member
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- May 10, 2007
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The line part kept losing connection for the last 2 days - this morning it seemed better. It would run for about 2 minutes and drop, 2 minutes and drop. If it is not that then the internet light comes on and then goes off for about 5 minutes then reconnect. Tried with 3 different routers. Same story. Must I drop you a pm with my details so you can have a look and test? Also I was syncing comfortably 4mbs but lately I struggling to keep a stable 2mbs? Strange.
I think our approach is to always be honest, and sometimes we honestly don't have further information or insight. I can see how us saying "we are working on this" or "this is coming soon" may seem like a spin, but it's honestly the information that we have.
What we do promise is that we are always present and accountable for what happens in Afrihost. We're here to listen and engage and I can promise that we don't hold back on information that we do have, unless it's something like an upcoming promotion or launch (and generally even then we say that we can't talk about it just yet)
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