Afrihost Uncapped ADSL Feedback (Pt3)

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Shamiel_1 said:
I'm a new customer to AH but it seems that i have endless issues, I'm not a person to complain but i have not experienced "Pure Internet Joy" When i signed up with AH i gave them all the details to my new telkom standard line and they had to convert it into an ADSL line which they did, however we are 2 companies in one building with 2 separate ADSL lines but it seems as my account has been sync to the other companies ADSL line and not mine. Every time they try and connect me to my line i get no connectivity on my end if they switch me to the ADSL number that doesn't belong to me then it seems to work. I'm using a TP-Link TD W8980 ADSL modem brand new the ADSL light comes on so there is a sync to the ADSL line internet light comes on but no connectivity if i try and access the internet. To my understanding AH 10meg business package you can only sync one ADSL line to the account how they got the other companies line to sync up to my account i have no idea and i seem to think that is the issue that I'm having.

Afriman, i would like to solve this problem so that i can enjoy the pure internet joy.

Looking forward in hearing from you.
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With Uncapped Accounts (Home or Business) we do lock the line to a single number for 24 hours - but it depends on the CLID for the line. However, if Telkom crosses your line at the exchange, you not only display the wrong CLID (which causes authentication rejection) but you sometimes also inherit the sync profile of the other line - so you could suddenly only get 1Mbps on a 10Mbps line.

Drop me a PM so we can check this out. Please include all the details so I can track this. If this is what you're experiencing, chances are the other company is having the same problem in reverse :(
 
Masataka said:
Used 4.9Gb this month and I'm shaped at 25%/6.5%. Can't believe I haven't made it to the top 10 heavy users list yet. I moved from Mweb to this :(

Would love to stay with Afrihost based on their prior contributions to SA's overall internet presence, but this utter lack of planning ahead is sad - I hope they consider some sort of reimbursement for these months of poor service delivery.
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I'm sorry you're having a bad experience - and our top priority is getting our network back to what it should be.

We did plan and forecast the need for capacity very early, however there was no way to predict that we would wait this long for our full order to be delivered. It now seems like a blessing in disguise that we were able to get partial delivery at the end of last year - seeing how demand has increased at this stage.

We're told that the capacity will arrive in a few days, and I'm sure that most of these shaping concerns will be behind us thereafter :)
 
Have to give a thumbs up to Afrihost support. They checked out my line and said it does report errors but I should ask Telkom to fix it since they do not manage my line. An email later and I am now being migrated. I do like swift and efficient support like that.

Thank you Afrihost :-)
 
Do you have an exact date as to when the capacity will arrive/ be in place?

Will that solve harsh shaping in Durban 6.25 p2p etc? From around 7am until 2am sometimes...
Really battling to download since the beginning of March...
 
Rouxenator said:
Have to give a thumbs up to Afrihost support. They checked out my line and said it does report errors but I should ask Telkom to fix it since they do not manage my line. An email later and I am now being migrated. I do like swift and efficient support like that.

Thank you Afrihost :-)
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Glad that you were able to get some good assistance here. :)
 
Fatality07 said:
Do you have an exact date as to when the capacity will arrive/ be in place?

Will that solve harsh shaping in Durban 6.25 p2p etc? From around 7am until 2am sometimes...
Really battling to download since the beginning of March...
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We're told that new capacity will arrive by the 10th, but that may be the South IPC upgrade. If we get a specific ETA for the East, I'll definitely let everyone know.
 
AfriMan said:
I'm sorry you're having a bad experience - and our top priority is getting our network back to what it should be.

We did plan and forecast the need for capacity very early, however there was no way to predict that we would wait this long for our full order to be delivered. It now seems like a blessing in disguise that we were able to get partial delivery at the end of last year - seeing how demand has increased at this stage.

We're told that the capacity will arrive in a few days, and I'm sure that most of these shaping concerns will be behind us thereafter :)
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The reason that I moved to Afrihost was because I feel that they actually care about making things better.

I do plan on waiting out the month of April to see if things improve after the upgrades.
 
In the process of migrating my line I saw how easy it is to apply for ADSL on an existing line, so now one of my friends that have been using a WISP for years is also moving to ADSL thanks to Afrihost.
 
Rouxenator said:
In the process of migrating my line I saw how easy it is to apply for ADSL on an existing line, so now one of my friends that have been using a WISP for years is also moving to ADSL thanks to Afrihost.
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That's awesome - I love it when our family just gets bigger and bigger :)
 
Having dumped my AH account late last month and using another ISP that was offered by a friendly MyBB member, I decided to test my AH uncapped 4Mbps account and this is the result.

No wonder the guys in the Business account thread is going ape ****.

2563611333.png
 
RoMark said:
Having dumped my AH account late last month and using another ISP that was offered by a friendly MyBB member, I decided to test my AH uncapped 4Mbps account and this is the result.

No wonder the guys in the Business account thread is going ape ****.

View attachment 110750
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We're only a couple of days away from the upgrade (hopefully) so please do hang in there a little longer. I'm sure things will be a lot better very soon :(
 
Type RSA said:
Until your account gets cancelled :)
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Yes, I guess a warning is necessary. Be careful what you comment on about Afrihost. In one (or more) case they have linked feedback on this forum to accounts held and are cancelling the service for that reason.
 
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