Afrihost Uncapped ADSL Feedback (Pt3)

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Taranis said:
Yes, I guess a warning is necessary. Be careful what you comment on about Afrihost. In one (or more) case they have linked feedback on this forum to accounts held and are cancelling the service for that reason.
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I have first hand experience my account was cancelled for expressing my disgust in their service.
 
Taranis said:
Yes, I guess a warning is necessary. Be careful what you comment on about Afrihost. In one (or more) case they have linked feedback on this forum to accounts held and are cancelling the service for that reason.
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What a sad sad day for Afrihost. I'll think twice before I complain and think twice before I recommend Afrihost.

Maybe I came at a time when Afrihost was having a problem (March??). Afrihost you better be amazing when all these IPC "problems" get fixed.
 
Vorastra said:
What a sad sad day for Afrihost. I'll think twice before I complain and think twice before I recommend Afrihost.

Maybe I came at a time when Afrihost was having a problem (March??). Afrihost you better be amazing when all these IPC "problems" get fixed.
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I think we'll all find out in a day or two. I think lots of IPC related issues will be resolved and we start focussing on improving other areas where we need to improve to provide the best service.
 
Well here is my opinion.
If you are thinking of moving to AH 4Mbps Home uncapped...

Dont do it.
Stay away.
It is rubbish.
I get 600kbps on a 4Mbps line.

Here is my line number if you want to cancel my account:
*Removed*
 
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AfriMan said:
I think we'll all find out in a day or two. I think lots of IPC related issues will be resolved and we start focussing on improving other areas where we need to improve to provide the best service.
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Hopefully, ethics will be one of those areas.
 
RoMark said:
Well here is my opinion.
If you are thinking of moving to AH 4Mbps Home uncapped...

Dont do it.
Stay away.
It is rubbish.
I get 600kbps on a 4Mbps line.

Here is my line number if you want to cancel my account:
XXXXXXXXXX
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Sorry you feel that way. If you'd like to cancel you can do so in ClientZone - I'm not gonna cancel your account :(

Just remember that we're only a few days away from the IPC upgrade - so just hang on. If you still want to cancel after that, then I guess I totally understand :(
 
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AfriMan said:
Sorry you feel that way. If you'd like to cancel you can do so in ClientZone - I'm not gonna cancel your account :(

Just remember that we're only a few days away from the IPC upgrade - so just hang on. If you still want to cancel after that, then I guess I totally understand :(
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I don't want to cancel.
I'm aware of the supposed update on the 10th.

I'm just bitterly dissapointed in the way Jean's account was handled.

This is the 2nd time that I'm aware of, that this has happened. I don't know what happend with Thomas, as I wasn't an uncapped customer when it happened.

Personally I don't think Jean's situation was handled correctly and obviously you have a different view.

My number is there for when you feel the need to cancel my hosting, capped, mobile and uncapped account due to my comments.

I will always criticise poor service and I will always praise good service, but the action of AH today left a bitter taste.
 
RoMark said:
I don't want to cancel.
I'm aware of the supposed update on the 10th.

I'm just bitterly dissapointed in the way Jean's account was handled.

This is the 2nd time that I'm aware of, that this has happened. I don't know what happend with Thomas, as I wasn't an uncapped customer when it happened.

Personally I don't think Jean's situation was handled correctly and obviously you have a different view.

My number is there for when you feel the need to cancel my hosting, capped, mobile and uncapped account due to my comments.

I will always criticise poor service and I will always praise good service, but the action of AH today left a bitter taste.
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Sorry that you feel his way - I think there are different views on all sides. I respect that you have your own view of this :)
 
AfriMan said:
I think we'll all find out in a day or two. I think lots of IPC related issues will be resolved and we start focussing on improving other areas where we need to improve to provide the best service.
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I have asked this a couple of times already, and either I'm not being answered, or I am missing the response

We have been hearing about the amazing improvements to be seen with the new Southern IPC - and I'm so very excited about that... but I'm in the North of JHB and my experience with AH is crap - am I the only one? If I am not, is this "Southern IPC" going to fix us as well?
 
Lachdanan said:
I have asked this a couple of times already, and either I'm not being answered, or I am missing the response

We have been hearing about the amazing improvements to be seen with the new Southern IPC - and I'm so very excited about that... but I'm in the North of JHB and my experience with AH is crap - am I the only one? If I am not, is this "Southern IPC" going to fix us as well?
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There was an answer to a similar question and the answer was "no" with regards to the IPC upgrade scheduled for the 10th.
It is only meant to adress the South at this stage, but there is an request for additional IPC that should address the North and East, as I understood it.
 
I hope that the upgrade this week makes a difference on streaming Hulu, Netflix and sports. Afrihost came highly recommended and I hope I won't be disappointed come this weekend.
 
RoMark said:
There was an answer to a similar question and the answer was "no" with regards to the IPC upgrade scheduled for the 10th.
It is only meant to adress the South at this stage, but there is an request for additional IPC that should address the North and East, as I understood it.
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As far as I know the IPC for the South is the one scheduled for the 10th. But since both upgrades were ordered at the same time, we're previously seen IPC go in within days of each other, so I think we can expect the East to be upgraded fairly soon as well.
 
AfriMan said:
As far as I know the IPC for the South is the one scheduled for the 10th. But since both upgrades were ordered at the same time, we're previously seen IPC go in within days of each other, so I think we can expect the East to be upgraded fairly soon as well.
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Ah okay.
So the North won't benefit this time around?
 
I don't know whats happening but network performance seems to be getting better in the South? Shaping is still maxed out for most of the day but I seem to be moving more traffic after hours...
 
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