Afrihost Uncapped ADSL Feedback (Pt3)

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AfriMan said:
Some awesome news for clients in the North. We have received some additional IPC capacity to improve our client's overall experience. We should start seeing an overall improvement. Thanks for bearing with us.

However, just remember that we can still use the network optimally for the best benefit. I'd always like to encourage clients to schedule torrents and heavy downloads for late at night or overnight, so that we can avoid shaping as much as possible. At least you know you can get something you urgently need as quickly as possible, and there will always be excellent performance for your realtime streaming, gaming and browsing services.

I'm still awaiting news on the South upgrade - I believe it's also imminent.
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Excellent! Finally, for the first time in weeks, I have "No Shaping Applied". :)
 
Well more IPC, but same old shaping. Ive barely used this account for the past 2 weeks, and its still on the same old 18.8% Download/ 6.25% P2P shaping policy.

I'm guessing most of the IPC went to the priority accounts, so that business and capped accounts are working as they should.

I dream of the day when Afrihost barely has shape home uncapped account. Heck, I'd kill for only shaping at 50% of my line :(
 
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OrbitalDawn said:
No such luck for me.

Shaping Policy: 12.5% Download/ 6.25% P2P

:sick:

Where exactly is 'the North'?
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The North is mostly Gauteng, and Northern provinces, and Free State. Remember it's not that there is no shaping - it should be a lot more lenient with more capacity to go around.
 
ainsin said:
Well more IPC, but same old shaping. Ive barely used this account for the past 2 weeks, and its still on the same old 18.8% Download/ 6.25% P2P shaping policy.

I'm guessing most of the IPC went to the priority accounts, so that business and capped accounts are working as they should.

I dream of the day when Afrihost barely has shape home uncapped account. Heck, I'd kill for only shaping at 50% of my line :(
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We didn't really direct the extra capacity anywhere, the same shaping structure applies. It will go wherever needed, until we reach a certain limit, and from there we start shaping Uncapped non-realtime services until we stabilise performance. For now I can see that we are shaping less that we have (compared to the last few week days) but there is still shaping while demand is high.

Remember that the new capacity just went in - so there'll still be a period of adjustment as we optimise the network, while making sure we don't over-stress the network by unshaping too much.
 
afrihost.com.jpg

I see we're having some lovely packet loss in the north again tonight. The extra capacity certainly didn't do anything to improve that.
 
This one was done with my free WebAfrica account to prove there is nothing wrong on my side:
afrihost.com.jpg




This one was done with my free Afrihost account to prove it's not a Home Uncapped problem, but your entire northern IPC dropping packets left and right:
afrihost.com2.jpg
 
AfriMan said:
I don't even know what this means. I haven't been at Afrihost five years yet and we've done multiple upgrades to our network and each sub-networks capacity.
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On this website imminent is meme. Whenever something is imminent it never actually materializes.
 
Chevron said:
On this website imminent is meme. Whenever something is imminent it never actually materializes.
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I know the last round of IPC upgrades took a long time to come into effect, but every promised upgrade did arrive. Unless I promised everyone a free beer and forgot to pay the tab :(
 
AfriMan said:
I didn't see any significant packet loss on my tests in the North on my tests last night. Do you get the same on other ISP networks?
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Soulcode posted results from another ISP in the very message you're responding to :wtf:
 
AfriMan said:
I didn't see any significant packet loss on my tests in the North on my tests last night. Do you get the same on other ISP networks?
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See my post right after that one. I find it EXTREMELY hard to believe you guys didn't notice your IPC hemorrhaging packets last night.
 
Soulcode said:
See my post right after that one. I find it EXTREMELY hard to believe you guys didn't notice your IPC hemorrhaging packets last night.
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Sorry missed the second post :(

Definitely didn't notice anything on a general level. My own testing in the North was pretty normal. Could have been a poor connection that reset when you switched accounts. Can we run some end to end troubleshooting on this with you? If there is an issue, then you can definitely help us find out where this could be.
 
Nope. Packet loss started at hop 3. The connection up to the IPC was fine. He's not the only one experiencing this, see vjb's post.
I was unable to test last night, got an exam today.
 
AfriMan said:
Sorry missed the second post :(

Definitely didn't notice anything on a general level. My own testing in the North was pretty normal. Could have been a poor connection that reset when you switched accounts. Can we run some end to end troubleshooting on this with you? If there is an issue, then you can definitely help us find out where this could be.
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I will be happy to help you test this, however I am not the only one having this issue.

Here is a test I just did via TeamViewer and it's dropping packets again:

afrihost.com.jpg
 
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