Afrihost Uncapped ADSL Feedback (Pt3)

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Morning Guys

I see we're still seeing some clients getting poor throughput, and we are still working on this. Some major changes were made on the network last night and we're monitoring to see if they have the effect that we are expecting in terms of managing the network traffic more efficiently.

We're generally seeing improvement in the North and the South, where most clients were getting a poor experience. We'll monitor through the day and continue to make changes to the system to see where further improvements can be made.
 
Morning Guys

I see we're still seeing some clients getting poor throughput, and we are still working on this. Some major changes were made on the network last night and we're monitoring to see if they have the effect that we are expecting in terms of managing the network traffic more efficiently.

We're generally seeing improvement in the North and the South, where most clients were getting a poor experience. We'll monitor through the day and continue to make changes to the system to see where further improvements can be made.

Twilight zone – do you actually read the posts on here?
 
Twilight zone – do you actually read the posts on here?

We do our best to get to everyone's posts :)
To answer your post around downloads:

LOL I've downloaded 174.6 Mb last night. Shaped the whole night to 7KBps. You are pathetic AH!

You shouldn't have been shaped all night, we started unshaping accounts as per normal last night.
Drop me a PM with your DSL username and I'll be able to check out the history on your account.
 
5th day!



Last Result:
Download Speed: 1711 kbps (213.9 KB/sec transfer rate) (4meg line)
Upload Speed: 427 kbps (53.4 KB/sec transfer rate)
Latency: 26 ms
9/23/2014, 12:39:27 PM

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chris>ping -n 100 afrihost.co.za

Pinging afrihost.co.za [197.242.144.102] with 32 bytes of data:
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=22ms TTL=57
Reply from 197.242.144.102: bytes=32 time=39ms TTL=57
Reply from 197.242.144.102: bytes=32 time=25ms TTL=57
Reply from 197.242.144.102: bytes=32 time=23ms TTL=57
Reply from 197.242.144.102: bytes=32 time=96ms TTL=57
Reply from 197.242.144.102: bytes=32 time=73ms TTL=57
Reply from 197.242.144.102: bytes=32 time=38ms TTL=57
Reply from 197.242.144.102: bytes=32 time=69ms TTL=57
Reply from 197.242.144.102: bytes=32 time=32ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=42ms TTL=57
Reply from 197.242.144.102: bytes=32 time=83ms TTL=57
Reply from 197.242.144.102: bytes=32 time=30ms TTL=57
Reply from 197.242.144.102: bytes=32 time=118ms TTL=57
Reply from 197.242.144.102: bytes=32 time=47ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57
Reply from 197.242.144.102: bytes=32 time=40ms TTL=57
Reply from 197.242.144.102: bytes=32 time=23ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=98ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=95ms TTL=57
Reply from 197.242.144.102: bytes=32 time=24ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=55ms TTL=57
Reply from 197.242.144.102: bytes=32 time=119ms TTL=57
Reply from 197.242.144.102: bytes=32 time=81ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=217ms TTL=57
Reply from 197.242.144.102: bytes=32 time=177ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=22ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=81ms TTL=57
Reply from 197.242.144.102: bytes=32 time=39ms TTL=57
Reply from 197.242.144.102: bytes=32 time=103ms TTL=57
Reply from 197.242.144.102: bytes=32 time=111ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=87ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=57ms TTL=57
Reply from 197.242.144.102: bytes=32 time=143ms TTL=57
Reply from 197.242.144.102: bytes=32 time=113ms TTL=57
Reply from 197.242.144.102: bytes=32 time=23ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=46ms TTL=57
Reply from 197.242.144.102: bytes=32 time=56ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57
Reply from 197.242.144.102: bytes=32 time=82ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=97ms TTL=57
Reply from 197.242.144.102: bytes=32 time=624ms TTL=57
Reply from 197.242.144.102: bytes=32 time=88ms TTL=57
Reply from 197.242.144.102: bytes=32 time=49ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=98ms TTL=57
Reply from 197.242.144.102: bytes=32 time=54ms TTL=57
Reply from 197.242.144.102: bytes=32 time=24ms TTL=57
Reply from 197.242.144.102: bytes=32 time=185ms TTL=57
Reply from 197.242.144.102: bytes=32 time=78ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57
Reply from 197.242.144.102: bytes=32 time=124ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=34ms TTL=57
Reply from 197.242.144.102: bytes=32 time=218ms TTL=57
Reply from 197.242.144.102: bytes=32 time=17ms TTL=57
Reply from 197.242.144.102: bytes=32 time=58ms TTL=57
Reply from 197.242.144.102: bytes=32 time=41ms TTL=57
Reply from 197.242.144.102: bytes=32 time=44ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57
Reply from 197.242.144.102: bytes=32 time=55ms TTL=57
Reply from 197.242.144.102: bytes=32 time=88ms TTL=57
Reply from 197.242.144.102: bytes=32 time=34ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=22ms TTL=57
Reply from 197.242.144.102: bytes=32 time=34ms TTL=57
Reply from 197.242.144.102: bytes=32 time=126ms TTL=57
Reply from 197.242.144.102: bytes=32 time=332ms TTL=57
Reply from 197.242.144.102: bytes=32 time=22ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57
Reply from 197.242.144.102: bytes=32 time=69ms TTL=57
Reply from 197.242.144.102: bytes=32 time=63ms TTL=57
Reply from 197.242.144.102: bytes=32 time=87ms TTL=57
Reply from 197.242.144.102: bytes=32 time=23ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=27ms TTL=57
Reply from 197.242.144.102: bytes=32 time=18ms TTL=57
Reply from 197.242.144.102: bytes=32 time=18ms TTL=57
Reply from 197.242.144.102: bytes=32 time=76ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57

Ping statistics for 197.242.144.102:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 624ms, Average = 61ms

C:\Users\Chris>
 
5th day!



Last Result:
Download Speed: 1711 kbps (213.9 KB/sec transfer rate) (4meg line)
Upload Speed: 427 kbps (53.4 KB/sec transfer rate)
Latency: 26 ms
9/23/2014, 12:39:27 PM

[snip traceroute results]

Ping statistics for 197.242.144.102:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 624ms, Average = 61ms

C:\Users\Chris>

Still very up and down :(
Do you have a traceroute or MTR I can look at?
 
Still very up and down :(
Do you have a traceroute or MTR I can look at?

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chris>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.1
2 11 ms 11 ms 24 ms 105-236-6-193-esr-lo.mtnbusiness.co.za [105.236.
6.193]
3 67 ms 21 ms 16 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
4 65 ms 38 ms 17 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 17 ms 18 ms 17 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 27 ms 21 ms 46 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 40 ms 20 ms 36 ms 196.44.31.99
8 145 ms 37 ms 76 ms 196.31.220.8
9 20 ms 64 ms 23 ms 196.31.220.25
10 24 ms 20 ms 19 ms 196.31.63.206
11 35 ms 75 ms 18 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 578 ms 289 ms 26 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Chris>
 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chris>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.1
2 11 ms 11 ms 24 ms 105-236-6-193-esr-lo.mtnbusiness.co.za [105.236.
6.193]
3 67 ms 21 ms 16 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
4 65 ms 38 ms 17 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 17 ms 18 ms 17 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 27 ms 21 ms 46 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 40 ms 20 ms 36 ms 196.44.31.99
8 145 ms 37 ms 76 ms 196.31.220.8
9 20 ms 64 ms 23 ms 196.31.220.25
10 24 ms 20 ms 19 ms 196.31.63.206
11 35 ms 75 ms 18 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 578 ms 289 ms 26 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Chris>

Which area you are in? The latency shouldn't be this inconsistent today. Are you running our DNS servers?
 
Can you try and use our DNS servers to see if the results are the same?

so after googling it i went into my router and:

BoardID: DSL-2640U
Software Version: RU_2.05
Bootloader (CFE) Version: 1.0.37-12.1
Release Date: Nov.29,2010
Wireless Driver Version: 4.174.64.19.cpe1.0sd

This information reflects the current status of your DSL connection.

Line Rate - Upstream (Kbps): 512
Line Rate - Downstream (Kbps): 4096
LAN IPv4 Address: 192.168.1.1
MAC Address: 1c-bd-b9-79-1c-43
Default Gateway: 105.236.6.193
Primary DNS Server: 196.7.7.7
Secondary DNS Server: 196.7.8.9


it is auto configured to your dns servers by default. I am in the north.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 301 | 301 | 0 | 0 | 3 | 0 |
| 105-236-6-193-esr-lo.mtnbusiness.co.za - 0 | 301 | 301 | 10 | 16 | 106 | 10 |
| ipc-recieve-rb-2a.za.mtnbusiness.net - 0 | 301 | 301 | 17 | 67 | 241 | 19 |
| rb-cr-1.za--rb-dca-1.za-a.mtnns.net - 0 | 301 | 301 | 17 | 48 | 246 | 29 |
| jh-cr-2.za--rb-cr-1.za-a.mtnns.net - 0 | 301 | 301 | 16 | 52 | 234 | 25 |
| qux-jh-dca-2.za-b.za.mtnbusiness.net - 0 | 301 | 301 | 18 | 54 | 235 | 35 |
| 196.44.31.99 - 0 | 301 | 301 | 18 | 66 | 239 | 35 |
| 196.31.220.8 - 0 | 301 | 301 | 19 | 56 | 231 | 34 |
| 196.31.220.25 - 0 | 301 | 301 | 18 | 65 | 228 | 19 |
| 196.31.63.206 - 0 | 301 | 301 | 18 | 57 | 232 | 31 |
| vl9-ah-ha-2.za.mtnbusiness.net - 0 | 301 | 301 | 18 | 59 | 239 | 25 |
| cms-gm.afrihost.com - 1 | 297 | 296 | 18 | 47 | 562 | 19 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider






compared to the telkom 2meg uncapped:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.2 - 0 | 489 | 489 | 0 | 0 | 22 | 0 |
| ti-224-112-01.telkomadsl.co.za - 0 | 489 | 489 | 10 | 15 | 74 | 13 |
| ti-224-0-06.telkomadsl.co.za - 0 | 489 | 489 | 19 | 26 | 79 | 21 |
| ti-224-0-13.telkomadsl.co.za - 0 | 489 | 489 | 17 | 27 | 78 | 22 |
| rrba-ip-hsll-1-wan.telkom-ipnet.co.za - 0 | 489 | 489 | 18 | 20 | 79 | 20 |
|rrba-ip-lir-1-gig-5-0-0.telkom-ipnet.co.za - 0 | 489 | 489 | 18 | 23 | 82 | 21 |
|rrba-ip-se-2-gig-2-0-0-102.telkom-ipnet.co.za - 0 | 489 | 489 | 18 | 22 | 78 | 22 |
| mtn-gw.telkom-ipnet.co.za - 0 | 489 | 489 | 20 | 29 | 78 | 20 |
| 41.181.139.108 - 0 | 489 | 489 | 20 | 25 | 79 | 20 |
| jh-dca-2.za--jh-cr-1.za-a.mtnns.net - 0 | 489 | 489 | 21 | 30 | 72 | 27 |
| 196.30.1.53 - 0 | 489 | 489 | 21 | 29 | 80 | 27 |
| 196.31.220.25 - 0 | 489 | 489 | 21 | 29 | 78 | 24 |
| 196.31.63.206 - 0 | 489 | 489 | 21 | 32 | 268 | 25 |
| vl9-ah-ha-2.za.mtnbusiness.net - 0 | 489 | 489 | 21 | 30 | 120 | 22 |
| afrihost.co.za - 1 | 485 | 484 | 21 | 41 | 1778 | 23 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
so after googling it i went into my router and:

BoardID: DSL-2640U
Software Version: RU_2.05
Bootloader (CFE) Version: 1.0.37-12.1
Release Date: Nov.29,2010
Wireless Driver Version: 4.174.64.19.cpe1.0sd

This information reflects the current status of your DSL connection.

Line Rate - Upstream (Kbps): 512
Line Rate - Downstream (Kbps): 4096
LAN IPv4 Address: 192.168.1.1
MAC Address: 1c-bd-b9-79-1c-43
Default Gateway: 105.236.6.193
Primary DNS Server: 196.7.7.7
Secondary DNS Server: 196.7.8.9


it is auto configured to your dns servers by default. I am in the north.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 301 | 301 | 0 | 0 | 3 | 0 |
| 105-236-6-193-esr-lo.mtnbusiness.co.za - 0 | 301 | 301 | 10 | 16 | 106 | 10 |
| ipc-recieve-rb-2a.za.mtnbusiness.net - 0 | 301 | 301 | 17 | 67 | 241 | 19 |
| rb-cr-1.za--rb-dca-1.za-a.mtnns.net - 0 | 301 | 301 | 17 | 48 | 246 | 29 |
| jh-cr-2.za--rb-cr-1.za-a.mtnns.net - 0 | 301 | 301 | 16 | 52 | 234 | 25 |
| qux-jh-dca-2.za-b.za.mtnbusiness.net - 0 | 301 | 301 | 18 | 54 | 235 | 35 |
| 196.44.31.99 - 0 | 301 | 301 | 18 | 66 | 239 | 35 |
| 196.31.220.8 - 0 | 301 | 301 | 19 | 56 | 231 | 34 |
| 196.31.220.25 - 0 | 301 | 301 | 18 | 65 | 228 | 19 |
| 196.31.63.206 - 0 | 301 | 301 | 18 | 57 | 232 | 31 |
| vl9-ah-ha-2.za.mtnbusiness.net - 0 | 301 | 301 | 18 | 59 | 239 | 25 |
| cms-gm.afrihost.com - 1 | 297 | 296 | 18 | 47 | 562 | 19 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider






compared to the telkom 2meg uncapped:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.2 - 0 | 489 | 489 | 0 | 0 | 22 | 0 |
| ti-224-112-01.telkomadsl.co.za - 0 | 489 | 489 | 10 | 15 | 74 | 13 |
| ti-224-0-06.telkomadsl.co.za - 0 | 489 | 489 | 19 | 26 | 79 | 21 |
| ti-224-0-13.telkomadsl.co.za - 0 | 489 | 489 | 17 | 27 | 78 | 22 |
| rrba-ip-hsll-1-wan.telkom-ipnet.co.za - 0 | 489 | 489 | 18 | 20 | 79 | 20 |
|rrba-ip-lir-1-gig-5-0-0.telkom-ipnet.co.za - 0 | 489 | 489 | 18 | 23 | 82 | 21 |
|rrba-ip-se-2-gig-2-0-0-102.telkom-ipnet.co.za - 0 | 489 | 489 | 18 | 22 | 78 | 22 |
| mtn-gw.telkom-ipnet.co.za - 0 | 489 | 489 | 20 | 29 | 78 | 20 |
| 41.181.139.108 - 0 | 489 | 489 | 20 | 25 | 79 | 20 |
| jh-dca-2.za--jh-cr-1.za-a.mtnns.net - 0 | 489 | 489 | 21 | 30 | 72 | 27 |
| 196.30.1.53 - 0 | 489 | 489 | 21 | 29 | 80 | 27 |
| 196.31.220.25 - 0 | 489 | 489 | 21 | 29 | 78 | 24 |
| 196.31.63.206 - 0 | 489 | 489 | 21 | 32 | 268 | 25 |
| vl9-ah-ha-2.za.mtnbusiness.net - 0 | 489 | 489 | 21 | 30 | 120 | 22 |
| afrihost.co.za - 1 | 485 | 484 | 21 | 41 | 1778 | 23 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Thanks.
Please PM me your DSL username - I'd like to get our team to run further tests on your account.
 
Thanks.
Please PM me your DSL username - I'd like to get our team to run further tests on your account.

I sent it but I do not see the point really... I still supposedly have a ticket where they escalated my packetloss problem to MTN with no reply yet that was more than a week ago.

Maybe you can update me on that issue too?
 
I sent it but I do not see the point really... I still supposedly have a ticket where they escalated my packetloss problem to MTN with no reply yet that was more than a week ago.

Maybe you can update me on that issue too?

Will do :)
Our team will review the account and test results and have everything followed up and discussed with you going forward.
 
I've had enough. I want out. How do I go about moving my line back to Telkom? I've just called the call center and the estimated hold time was 40 minutes.
 
I've had enough. I want out. How do I go about moving my line back to Telkom? I've just called the call center and the estimated hold time was 40 minutes.

Sorry to hear you feel that way, hopefully you'll be back with us again soon :(
You can cancel the line via ClientZone, options are available there to have the line migrated back.
 
Will do :)
Our team will review the account and test results and have everything followed up and discussed with you going forward.

is this going to be in the next 7 days? :)

It has gotten worse the past hour... your service has degraded beyond ****
 
is this going to be in the next 7 days? :)

It has gotten worse the past hour... your service has degraded beyond ****

The info is with our team now, they'll be in contact either later today or tomorrow morning, latest.
 
We do our best to get to everyone's posts :)
To answer your post around downloads:



You shouldn't have been shaped all night, we started unshaping accounts as per normal last night.
Drop me a PM with your DSL username and I'll be able to check out the history on your account.

Really? Sorry I've lost all trust in AH and I am not prepared to pm you. My account is in any event cancelled by the end of this month. It is my duty to make any possible customers aware of what is going on.
 
Really? Sorry I've lost all trust in AH and I am not prepared to pm you. My account is in any event cancelled by the end of this month. It is my duty to make any possible customers aware of what is going on.

Experiences can differ between clients, that's why I'd like to have this looked at for you. I tested NNTP earlier this morning and got line speed, so lets get the shaping looked at :)
 
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