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Question of the Day: What is your non-negotiable item, device, or app for international travel?
Afrihost Uncapped ADSL Feedback (Pt3)
- Thread starter bwana
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Who'd you go to? I've over this AfriHost bull. My ticket hasn't been responded to since September... And that was with Critical care. PM'd the Afripeople with the ticket # and nudda... Over it.
Afrihost never call you, they always just send you another mail, sometimes you need to speak to your customers! Replying quickly to mails and tickets quickly does not = good customer service. Read your ticket, read the mail trail before asking questions that was asked before.
Went over to Webafrica but did also change from Uncapped to capped. Did also test Afrihost free capped account, but Webafrica was definitely giving me better performance.
Tried moving my uncapped account to a 1gig capped account for the 1st November. Instead they moved me over today, then tried to charge me pro-rata to move it back to uncapped. Waiting for ticket support or afriguy to respond for a resolution. You can barely be on the network, then they make like difficult when you try move.
Chevron
Serial breaker of phones
Why not just let it work from today and grab another account from a different ISP?
Most ISPs will give you a free week for signing up so late in the month.
Just worried that the ISP that I want to move to, doesn't operate on what is effectively a Sunday which leaves me out of internet until Monday? I mean, how far can 1 gig get you
. I am not entirely fussed if the account has moved, I just don't want to be in a situation in which I am left with no internet due to a mistake.
Chevron
Serial breaker of phones
Just worried that the ISP that I want to move to, doesn't operate on what is effectively a Sunday which leaves me out of internet until Monday? I mean, how far can 1 gig get you
Any ISP that doesn't let you sign up at 11pm on a Saturday isn't worth moving to.
Eg Web Africa's process is automated. So you can signup now and get your details in 10min.
That's definitely not cool. While I now we are still waiting for an upgrade in the South, we should be seeing generally better performance than that, especially on a priority real time service.
Did you see any increase in either latency or drop in throughput when you switched to Uncapped?
This is still on the Afrihost account. I will try the telkom guest account. 100% sure that it will work perfectly.
This latency looks a lot better, but throughput is still slow for a 4Mbps line. I think we may need to wait for the Cape Town IPC to be completed before we can troubleshoot effectively here
I definitely don't think there is anything happening in the background that we haven't shared. Routing issues will need to be investigated as usual, so we need traceroutes from your line to the destination IP so that MTN can troubleshoot the issue. Nobody has actually left our team (or MTN's) in any core positions, so there is nothing like that going on.
Sorry to hear that we're not responding to your query as we should. I don't think you dropped me a PM, but if you're with Critical Care you should be getting some one on one service to resolve your query.
Drop me a PM and I'll follow this up.
That definitely shouldn't be the experience with us. I'm really sorry that we let you down like this
We should definitely be giving each every ticket or query our full attention and not be making clients repeat themselves if they've already provided the information we need to troubleshoot.
I'm not sure I understand what you wanted to do here. If you downgraded then upgraded, the system may well charge a pro-rata fee, though in most cases it should also discount against fees already paid - but we can't always think of every possible process.
Drop me a PM so I can figure out what you wanted to achieve and how I can help.
Definitely a drop in throughput, I didn't check the latency as much, especially because the capped account was slightly better and MWeb was completely fine, so I think I isolated the problem to the uncapped account. Then btw, last night I was completely unable to stream Netflix on uncapped. Didn't even want to START streaming at low quality. Switched to capped, and it streamed at lowest quality with a lot of buffering. Switched to MWeb, and it streamed at SuperHD with no buffering.
You're right, I've checked and I didn't PM you, I PM'd AfriGuy.
I think there is a lot of contention on the South network. Even though we've scheduled upgrades demand continues to increase. It does sound like a throughput issue on Capped and Uncapped.
AfriGuy should be here a bit later, but you're always welcome to PM me as well.
So to ask the same question again, will the upgrade alleviate it on both capped and uncapped, will it reduce shaping on uncapped, and will it last for a while at least this time?
The upgrade will definitely ease the high demand we're seeing, so you'll have a better overall experience.
From what I understand, we're still collecting and analysing data around shaping, for now - it's staying as is while realtime services stay unshaped.
Ok, that's something, but definitely hoping for shaping to return to the levels they were at before. In other words, rarely shaped, and only lightly when it is.
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