Afrihost Uncapped ADSL Feedback (Pt3)

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chris3252 said:
my results on 6 mbps business account
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=56 time=13 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=56 time=12 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=56 time=12 ms
Request timeout for icmp_seq 4
64 bytes from 197.242.144.102: icmp_req=5 ttl=56 time=12 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=40 time=198 ms
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
64 bytes from 8.8.8.8: icmp_req=4 ttl=40 time=199 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=40 time=199 ms


Trace Test:

traceroute -n 197.242.144.102

1 192.168.5.1 1 ms
2 192.145.145.2 1 ms
3 Request timed out *
4 41.181.221.2 12 ms
5 41.181.165.1 11 ms
6 196.31.180.4 11 ms
7 196.44.0.2 13 ms
8 196.44.31.9 12 ms
9 196.31.220.8 13 ms
10 196.31.220.2 13 ms
11 196.31.63.2 12 ms
12 196.30.42.1 13 ms
13 197.242.144.1 12 ms


traceroute -n 8.8.8.8

1 192.168.5.1 1 ms 1 ms
2 192.145.145.2 1 ms 1 ms
3 Request timed out * *
4 41.181.221.2 93 ms 11 ms
5 41.181.221.2 12 ms 11 ms
6 41.181.165.1 13 ms 12 ms
7 196.31.180.4 11 ms 11 ms
8 Request timed out * *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 64.233.166.104
Name: www.google.com
Address: 64.233.166.103
Name: www.google.com
Address: 64.233.166.106
Name: www.google.com
Address: 64.233.166.99
Name: www.google.com
Address: 64.233.166.147
Name: www.google.com
Address: 64.233.166.105


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN
Click to expand...

I'm a little concerned with the timeouts, but we've seen these crop up here and there in tests. Otherwise results seem pretty normal.

What are you experiencing?
 
AfriMan said:
If there is any shaped traffic on your connection, QoS would kick in to try to deliver priority to realtime services. It would also depend on the server's you're using as some use different protocols for their traffic. Our tests with BF4 to the official EA servers show realtime classification, but if you're playing elsewhere, we'll need to analyse whether we are identifying the signature correctly or if they are using P2P elements. So we'll need to test with you to determine this.
Click to expand...

Playing on locally hosted servers only. I've played on 8 servers and they have all had the same effect on my traffic.

What do you need from me to resolve this.


EDIT: I'll jump on EA's international servers tonight and test your claim that it's realtime as well and report on that.
 
Last edited:
In connection with my BF4 query please supply me with a server which you have confirmed the traffic as being classified as realtime. I don't want to do a lot of leg work for you and then be told the servers I chose were the wrong ones.
Please post server name or address that I can use to test with which your team and network have confirmed as realtime.
 
Orihalcon said:
In connection with my BF4 query please supply me with a server which you have confirmed the traffic as being classified as realtime. I don't want to do a lot of leg work for you and then be told the servers I chose were the wrong ones.
Please post server name or address that I can use to test with which your team and network have confirmed as realtime.
Click to expand...

I don't have the server names, but they usually publish them on their forums. We've tested over PC and console, using the stock standard online services.
 
AfriMan said:
I don't have the server names, but they usually publish them on their forums. We've tested over PC and console, using the stock standard online services.
Click to expand...

I'll try and find those tonight and use them. Also please note that this happens not when I am in game even...just logged into battlelog causes this...so the server having an effect is a moot point actually. Will test it either way and post the tracerts and screenshots here tonight.
 
Orihalcon said:
I'll try and find those tonight and use them. Also please note that this happens not when I am in game even...just logged into battlelog causes this...so the server having an effect is a moot point actually. Will test it either way and post the tracerts and screenshots here tonight.
Click to expand...

Just being connected to the server will send tiny packets of data to the server to keep the connection open. I can't imagine that even if shaped this could affect such a small amount of data. But let's test and take it from there.
 
AfriMan said:
Just being connected to the server will send tiny packets of data to the server to keep the connection open. I can't imagine that even if shaped this could affect such a small amount of data. But let's test and take it from there.
Click to expand...

Those tiny packets of data are being shaped which in isolation is not a problem as even shaped on a 4mb line my upload and download is sufficient to handle the gaming traffic. When now using other realtime services while that shaping is in effect is what is my problem - ala mumble, ventrilo, teamspeak, youtube etc.

I'll post the screenshots and tests evidence tonight.
 
Orihalcon said:
Those tiny packets of data are being shaped which in isolation is not a problem as even shaped on a 4mb line my upload and download is sufficient to handle the gaming traffic. When now using other realtime services while that shaping is in effect is what is my problem - ala mumble, ventrilo, teamspeak, youtube etc.

I'll post the screenshots and tests evidence tonight.
Click to expand...

Thanks, looking forward to having this checked out :)
 
AfriMan said:
We know that we have some performance issues in the South at the moment related to capacity. However, we expect to receive an IPC upgrade very shortly and this should resolve this pretty quickly.

I would say sign up a free GB account and check for yourself. Maybe wait for the confirmation of the upgrade here first and test when our network is at it's best :)
Click to expand...

Thanks For the reply Afriman, but I was referring to the uncapped accounts.

I am currently on am currently on an Afrihost capped account.

Is it possible to test an uncapped account
 
aktor said:
Hm. Same here so far.
Strange. Yes, good things make me suspicious :P
Click to expand...

To my knowledge we haven't received the upgrade, but our team are constantly working on improving performance and we have several small sub-projects on the go while we wait for the upgrade to make the network more efficient while we wait for the upgrade.
 
aktor said:
And YouTube is streaming in 720p. So if there wasn't an upgrade yet, who fixed what and what was broken? :/
Click to expand...

I don't have any confirmation on specific changes made, but as I posted just prior to this, we're making continuos improvements as part of our day to day network management.
 
Red17sg said:
Thanks For the reply Afriman, but I was referring to the uncapped accounts.

I am currently on am currently on an Afrihost capped account.

Is it possible to test an uncapped account
Click to expand...

We don't offer test accounts unfortunately. But if you drop me a PM, I can give you a link to a 50% discount on your first month's pro-rata :)
 
I've been noticing performance decreases and increases, depending on the day. YouTube seems to be streaming fine now, where it wasn't before. P2P downloads were very slow a week ago, became fast for a night, then became extremely slow again two days ago. Hopefully these performance variations will be fixed by means of the capacity upgrade.

@AfriMan, what is the reason that Afrihost doesn't offer uncapped test packages?
 
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