Afrihost Uncapped ADSL Feedback (Pt3)

[CapetonianMike]

Not sure what the end game is here? Again, if you have a specific query that you've logged and need a follow up I can gladly do this.
I don't see the benefit (nor do I actually have the exact numbers) around tickets/ queries.

It speaks to violations of the Consumer Protection Act. Should I send this question, with a few more, via Registered Mail? Please reply with your company's domicilium citandi et executandi to which I can address the correspondence I shall use in support of any CPA complaint I make or assist in making.

Also, does your company have a manual pursuant to Section 51 of the Promotion of Access to Information Act? If so, where can I obtain a copy?

Also, who would be the best person for the Press to contact at Afrihost?

 

[AfriGuy]

It speaks to violations of the Consumer Protection Act. Should I send this question, with a few more, via Registered Mail? Please reply with your company's domicilium citandi et executandi to which I can address the correspondence I shall use in support of any CPA complaint I make or assist in making.

Also, does your company have a manual pursuant to Section 51 of the Promotion of Access to Information Act? If so, where can I obtain a copy?

Also, who would be the best person for the Press to contact at Afrihost?

Sorry to hear you're wanting to go this route.
Any correspondence can be sent to [email protected] and will be dealt with accordingly.

 

[CapetonianMike]

Sorry to hear you're wanting to go this route.
Any correspondence can be sent to [email protected] and will be dealt with accordingly.

That's the route to take when a company does not respect its customers rights and is obstructive when being held to account.

As an official representative you are required by law to provide the details I have asked for at your soonest opportunity.

 

[AfriGuy]

That's the route to take when a company does not respect its customers rights and is obstructive when being held to account.

As an official representative you are required by law to provide the details I have asked for at your soonest opportunity.

I don't think a public forum is the place to have this requested - you're wanted to go a certain route and continue to do so via the email address I pasted earlier.

Keep well.

 

[CapetonianMike]

I don't think a public forum is the place to have this requested - you're wanted to go a certain route and continue to do so via the email address I pasted earlier.

Keep well.

These are all details in the public domain and your company is required in terms of the Companies Act and the Promotion of Access to Information Act respectively to provide such details upon request, regardless of the format. Your refusal to provide such details can be considered active obstruction, and will be raised with the appropriate authorities for purposes of investigation and prosecution.

 

[AfriGuy]

These are all details in the public domain and your company is required in terms of the Companies Act and the Promotion of Access to Information Act respectively to provide such details upon request, regardless of the format. Your refusal to provide such details can be considered active obstruction, and will be raised with the appropriate authorities for purposes of investigation and prosecution.

As per our T&C's, this is the correct address and will be handed to the correct department.
https://www.afrihost.com/site/page/terms_and_conditions

 

[Orihalcon]

Our shaping has been quite standard, shaping can be expected during peak hours I'm afraid
Saying this though, there shouldn't be any issues around streaming and other realtime services. What's your latency like at the moment?

Uhm...did you even see my post yesterday regarding the vast YouTube performance difference between uncapped and capped?

How the hell does your monitoring software NOT pick these things up?!

 

[AfriGuy]

Uhm...did you even see my post yesterday regarding the vast YouTube performance difference between uncapped and capped?

How the hell does your monitoring software NOT pick these things up?!

I'm afraid I didn't see your post, no.
Could you PM me a few comparisons please? I'd like to have our team take a better look at this.

 

[Orihalcon]

Entire weekend YouTube performance has been pathetic. Yes...pathetic. There is no other word for it.

This is Home uncapped




This is Capped - same video




So either you guys are STILL busy after a week sorting out your management software, or you've finished sorting it out and now it's not allocating the correct bandwidth to Home uncapped users wanting to stream.

I said I'd give it till after this weekend and I don't know what I should have expected...but for some reason I am not surprised that it's not fixed. Just empty platitudes by to placate the customers. I don't care about the downloads being shaped, but now giving lesser priority to realtime streaming on uncapped? No thanks. Cancelled.



Feel sorry you guys Afrireps...really I do. Your product you are trying to promote and sell is not even close currently to what your competition has on offer. Hope you fix your network soon.

I'm afraid I didn't see your post, no.
Could you PM me a few comparisons please? I'd like to have our team take a better look at this.

There you go. Quoted.

And again...same song and dance. I don't post tracert's unless there is something markedly wrong. My tracert's and speed tests are always 100% but my performance is shocking.

The whole weekend...that's right the whole weekend...when I used youtube my throughput as patchy as hell. Not on. Which is why I cancelled.

I've trailed 3 different ISPs now and each one just works - hell I'm posting from one right now. I'm not even a power user for heaven's sake! I've JUST topped the 115gb amount for the month on a 4 mb line with all my downloads running after hours as well. So when I want to stream - which your account is seemingly good for - and can't, I have to wonder why the hell I put up with this.

Compared to how great the service - and support - was a couple years ago you guys have fallen. Even back then when there were issues it was dealt with upfront and honestly.

These days it takes a friggin FORUM to post 3 weeks of bad results and the reason for them - just to be met with denial from Afrihost - and then eventually you admit the forum was right all along. Really bloody sad.

I am moving on. For the guys that stay behind I really hope Afrihost returns to their former glory. I'll continue to post my performance between uncapped and capped account till end of the month when my account gets cut. Hopefully someone finds benefit from them.

 

[LeafMuncher]

Whatever was done to the South network in the last 3 hours or so, please undo it T_T
Everything has been perfect the whole day, now ping is sitting at a constant 220 on local servers

 

[g.c]

hows this for youtube tonight?

traceroute www.youtube.com
traceroute to www-wide.l.google.com (173.194.65.199), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.591 ms 2.343 ms 1.821 ms
2 105-236-8-193-esr-lo.mtnbusiness.co.za (105.236.8.193) 713.247 ms 593.503 ms 502.323 ms
3 ipc-send-tb-3a.mtnbusiness.net (41.181.53.214) 767.577 ms 1020.159 ms 742.187 ms
4 tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28) 530.171 ms 811.117 ms 669.923 ms
5 compj-cpt-1.mtnns.net (196.44.18.2) 677.140 ms 576.146 ms 640.778 ms
6 ls-cr-2.uk--tb-cr-1.za.mtnns.net (196.44.31.113) 817.414 ms 910.840 ms 978.351 ms
7 ls-pr-2.uk--ls-cr-2.uk-a.mtn.net (209.212.111.187) 723.645 ms * 903.377 ms
8 google-peering-ls-pr-2.uk.mtnns.net (209.212.99.13) 1126.344 ms 958.888 ms 1025.867 ms
9 209.85.255.76 (209.85.255.76) 1124.549 ms * *
10 209.85.245.2 (209.85.245.2) 846.666 ms
216.239.51.7 (216.239.51.7) 909.969 ms
209.85.245.2 (209.85.245.2) 839.160 ms
11 209.85.240.28 (209.85.240.28) 1023.587 ms
216.239.48.82 (216.239.48.82) 822.919 ms
216.239.48.84 (216.239.48.84) 1054.488 ms
12 209.85.246.9 (209.85.246.9) 1229.359 ms
216.239.48.104 (216.239.48.104) 1254.798 ms
209.85.246.9 (209.85.246.9) 1027.873 ms
13 216.239.49.36 (216.239.49.36) 1023.657 ms *
216.239.49.30 (216.239.49.30) 949.520 ms
14 * * *
15 ee-in-f199.1e100.net (173.194.65.199) 1020.135 ms 1092.512 ms 1023.748 ms

or how about google.co.za
traceroute www.google.co.za
traceroute to www.google.co.za (74.125.195.94), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 2.352 ms 1.463 ms 1.023 ms
2 105-236-8-193-esr-lo.mtnbusiness.co.za (105.236.8.193) 710.430 ms 716.574 ms 380.051 ms
3 41.181.51.182 (41.181.51.182) 439.170 ms 470.047 ms 528.026 ms
4 tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28) 610.105 ms 587.604 ms 626.969 ms
5 unc-cpt-1.mtnns.net (196.44.18.8) 627.404 ms 586.824 ms *
6 196.44.31.106 (196.44.31.106) 836.209 ms 716.481 ms 716.977 ms
7 am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221) 921.534 ms 749.901 ms 921.621 ms
8 ls-pr-2.uk--ls-cr-1.uk-a.mtn.net (209.212.111.203) 921.596 ms 998.479 ms 1126.542 ms
9 google-peering-ls-pr-2.uk.mtnns.net (209.212.99.13) 922.476 ms 742.458 ms 690.048 ms
10 209.85.255.76 (209.85.255.76) 716.820 ms * 804.949 ms
11 209.85.244.240 (209.85.244.240) 819.350 ms
216.239.51.3 (216.239.51.3) 716.566 ms
proxy.google.com (216.239.51.5) 716.648 ms
12 72.14.236.130 (72.14.236.130) 770.833 ms
72.14.242.220 (72.14.242.220) 717.185 ms
72.14.242.166 (72.14.242.166) 626.758 ms
13 209.85.248.71 (209.85.248.71) 716.526 ms
216.239.47.77 (216.239.47.77) 716.587 ms
209.85.248.71 (209.85.248.71) 487.065 ms
14 * * *
15 wj-in-f94.1e100.net (74.125.195.94) 667.261 ms 663.039 ms 806.959 ms

 

[g.c]

forgot to mention this is 4mb uncapped line. can someone please look at this?

it takes forever to load any webpage. youtube videos buffers every 2 seconds on 144p

 

[Orihalcon]

hows this for youtube tonight?

traceroute www.youtube.com
traceroute to www-wide.l.google.com (173.194.65.199), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.591 ms 2.343 ms 1.821 ms
2 105-236-8-193-esr-lo.mtnbusiness.co.za (105.236.8.193) 713.247 ms 593.503 ms 502.323 ms
3 ipc-send-tb-3a.mtnbusiness.net (41.181.53.214) 767.577 ms 1020.159 ms 742.187 ms
4 tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28) 530.171 ms 811.117 ms 669.923 ms
5 compj-cpt-1.mtnns.net (196.44.18.2) 677.140 ms 576.146 ms 640.778 ms
6 ls-cr-2.uk--tb-cr-1.za.mtnns.net (196.44.31.113) 817.414 ms 910.840 ms 978.351 ms
7 ls-pr-2.uk--ls-cr-2.uk-a.mtn.net (209.212.111.187) 723.645 ms * 903.377 ms
8 google-peering-ls-pr-2.uk.mtnns.net (209.212.99.13) 1126.344 ms 958.888 ms 1025.867 ms
9 209.85.255.76 (209.85.255.76) 1124.549 ms * *
10 209.85.245.2 (209.85.245.2) 846.666 ms
216.239.51.7 (216.239.51.7) 909.969 ms
209.85.245.2 (209.85.245.2) 839.160 ms
11 209.85.240.28 (209.85.240.28) 1023.587 ms
216.239.48.82 (216.239.48.82) 822.919 ms
216.239.48.84 (216.239.48.84) 1054.488 ms
12 209.85.246.9 (209.85.246.9) 1229.359 ms
216.239.48.104 (216.239.48.104) 1254.798 ms
209.85.246.9 (209.85.246.9) 1027.873 ms
13 216.239.49.36 (216.239.49.36) 1023.657 ms *
216.239.49.30 (216.239.49.30) 949.520 ms
14 * * *
15 ee-in-f199.1e100.net (173.194.65.199) 1020.135 ms 1092.512 ms 1023.748 ms

or how about google.co.za
traceroute www.google.co.za
traceroute to www.google.co.za (74.125.195.94), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 2.352 ms 1.463 ms 1.023 ms
2 105-236-8-193-esr-lo.mtnbusiness.co.za (105.236.8.193) 710.430 ms 716.574 ms 380.051 ms
3 41.181.51.182 (41.181.51.182) 439.170 ms 470.047 ms 528.026 ms
4 tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28) 610.105 ms 587.604 ms 626.969 ms
5 unc-cpt-1.mtnns.net (196.44.18.8) 627.404 ms 586.824 ms *
6 196.44.31.106 (196.44.31.106) 836.209 ms 716.481 ms 716.977 ms
7 am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221) 921.534 ms 749.901 ms 921.621 ms
8 ls-pr-2.uk--ls-cr-1.uk-a.mtn.net (209.212.111.203) 921.596 ms 998.479 ms 1126.542 ms
9 google-peering-ls-pr-2.uk.mtnns.net (209.212.99.13) 922.476 ms 742.458 ms 690.048 ms
10 209.85.255.76 (209.85.255.76) 716.820 ms * 804.949 ms
11 209.85.244.240 (209.85.244.240) 819.350 ms
216.239.51.3 (216.239.51.3) 716.566 ms
proxy.google.com (216.239.51.5) 716.648 ms
12 72.14.236.130 (72.14.236.130) 770.833 ms
72.14.242.220 (72.14.242.220) 717.185 ms
72.14.242.166 (72.14.242.166) 626.758 ms
13 209.85.248.71 (209.85.248.71) 716.526 ms
216.239.47.77 (216.239.47.77) 716.587 ms
209.85.248.71 (209.85.248.71) 487.065 ms
14 * * *
15 wj-in-f94.1e100.net (74.125.195.94) 667.261 ms 663.039 ms 806.959 ms

Hi G.C

Your 2nd hop's ping is abnormally high

Can you please sign up with WA - their free gig account - and run the same traces. Just to rule any account issues. From experience your problem is either a hardware fault on the exchange or just pure congestion

Eish.

 

[g.c]

Hi G.C

Your 2nd hop's ping is abnormally high

Can you please sign up with WA - their free gig account - and run the same traces. Just to rule any account issues. From experience your problem is either a hardware fault on the exchange or just pure congestion

Eish.

ok, here is traceroute of youtube from WA account

traceroute www.youtube.com
traceroute to youtube-ui.l.google.com (74.125.233.96), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.472 ms 1.402 ms 0.945 ms
2 196-210-147-1.dynamic.isadsl.co.za (196.210.147.1) 13.213 ms 16.134 ms 45.609 ms
3 vlan2473.cdsl2-ctn.isdsl.net (196.38.72.193) 27.612 ms 12.607 ms 13.196 ms
4 196.35.115.136 (196.35.115.136) 13.440 ms 14.346 ms 20.301 ms
5 168.209.6.13 (168.209.6.13) 13.909 ms 13.442 ms 16.679 ms
6 168.209.2.12 (168.209.2.12) 16.429 ms
168.209.6.12 (168.209.6.12) 15.165 ms
168.209.2.12 (168.209.2.12) 14.193 ms
7 168.209.100.101 (168.209.100.101) 43.677 ms 29.198 ms 29.470 ms
8 196.26.0.130 (196.26.0.130) 28.991 ms
168.209.1.179 (168.209.1.179) 39.930 ms
196.26.0.130 (196.26.0.130) 46.534 ms
9 72.14.205.16 (72.14.205.16) 49.534 ms 100.284 ms 88.337 ms
10 72.14.239.129 (72.14.239.129) 69.840 ms 78.448 ms 63.852 ms
11 jnb01s08-in-f0.1e100.net (74.125.233.96) 69.119 ms 63.831 ms 56.441 ms

 

[Orihalcon]

ok, here is traceroute of youtube from WA account

traceroute www.youtube.com
traceroute to youtube-ui.l.google.com (74.125.233.96), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.472 ms 1.402 ms 0.945 ms
2 196-210-147-1.dynamic.isadsl.co.za (196.210.147.1) 13.213 ms 16.134 ms 45.609 ms
3 vlan2473.cdsl2-ctn.isdsl.net (196.38.72.193) 27.612 ms 12.607 ms 13.196 ms
4 196.35.115.136 (196.35.115.136) 13.440 ms 14.346 ms 20.301 ms
5 168.209.6.13 (168.209.6.13) 13.909 ms 13.442 ms 16.679 ms
6 168.209.2.12 (168.209.2.12) 16.429 ms
168.209.6.12 (168.209.6.12) 15.165 ms
168.209.2.12 (168.209.2.12) 14.193 ms
7 168.209.100.101 (168.209.100.101) 43.677 ms 29.198 ms 29.470 ms
8 196.26.0.130 (196.26.0.130) 28.991 ms
168.209.1.179 (168.209.1.179) 39.930 ms
196.26.0.130 (196.26.0.130) 46.534 ms
9 72.14.205.16 (72.14.205.16) 49.534 ms 100.284 ms 88.337 ms
10 72.14.239.129 (72.14.239.129) 69.840 ms 78.448 ms 63.852 ms
11 jnb01s08-in-f0.1e100.net (74.125.233.96) 69.119 ms 63.831 ms 56.441 ms

Now that looks much better!

Just humour me and run a trace with the Afri account now as well please. Generally helpful to run the tests close together as it IS after midnight and you should not have congestion at this hour - usually only during peak.


If the Afri account still shows high latency on 2nd hop right now it's an Afrihost problem. If it doesn't then exchange congestion still remains the most likely suspect.

 

[ABCpt]

Seriously! Trying to do urgent work from home while I'm on leave, but everything is so slow, I might as well drive in to work.

 

[AfriGenie]

Seriously! Trying to do urgent work from home while I'm on leave, but everything is so slow, I might as well drive in to work.

That is definitely not right, even with our current network issues.

I have reset your ADSL line as well as your Uncapped account, can you please restart your modem and then test the connection again.

 

[ABCpt]

That is definitely not right, even with our current network issues.

I have reset your ADSL line as well as your Uncapped account, can you please restart your modem and then test the connection again.

Thank you, seems better at the moment.

 

[Hummercellc]

Seriously! Trying to do urgent work from home while I'm on leave, but everything is so slow, I might as well drive in to work.

Hey you scored a F just like Julius....

 

[Orihalcon]

With how useless the current network is I cannot even sync with Steam to play games - OR I can force it and lose my settings.

Added to this I am unable to now connect to my local mumble server. Well done with your network deployment. I believe we were told at 16:00 and 17:00 respectively that things would improve "within the hour"...ya right.

Oh and before the spin is applied by suggesting it's a line, Telkom, exchange or combination of the above - when using either WA, Mweb or Vox it works perfectly.

This month cannot end fast enough so I can be done with poor service.