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How long does it take for a technician to come out to "check" whatever he needs to? I am not going to pay another R1000+ on a 10mbps line while Im only getting 2mbps
We've been working pretty hard to ensure that we identify traffic correctly on the network and we haven't rolled out new changed since this was all working.
Have you tested if Turbocharging immediately improves your experience?
Yes, TurboCharging sorted out the lag.
No worries Afriguy I left the router off for about 30min and then it came right.The drops won't be coming from our end.
Could you PM me your DSL username so I can have a look at the authentication logs?
No worries Afriguy I left the router off for about 30min and then it came right.
Then you should be in the South network. I know demand is usually at it's peak just after 8pm, so we'll need to monitor this to see if there is anything happening at this time of the evening![]()
so what you are telling me its better so start shopping for better service at another isp and take my R13 000 to them coz this problems are going on for more than 2 moths now even with the extra capacity...
Which game are you playing that's seeing higher than normal latency?
League of legends and team speak have packet loss and every few seconds it say attempting to connect...
C:\Users\Andre>ping mybroadband.co.za
Pinging mybroadband.co.za [197.242.89.170] with 32 bytes of data:
Reply from 197.242.89.170: bytes=32 time=47ms TTL=52
Reply from 197.242.89.170: bytes=32 time=47ms TTL=52
Reply from 197.242.89.170: bytes=32 time=47ms TTL=52
Reply from 197.242.89.170: bytes=32 time=48ms TTL=52
Ping statistics for 197.242.89.170:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 48ms, Average = 47ms
C:\Users\Andre>ping ddo.com
Pinging ddo.com [74.201.103.121] with 32 bytes of data:
Reply from 74.201.103.121: bytes=32 time=317ms TTL=42
Reply from 74.201.103.121: bytes=32 time=312ms TTL=42
Reply from 74.201.103.121: bytes=32 time=316ms TTL=42
Reply from 74.201.103.121: bytes=32 time=307ms TTL=42
Ping statistics for 74.201.103.121:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 307ms, Maximum = 317ms, Average = 313ms
C:\Users\Andre>tracert mybroadband.co.za
Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:
1 16 ms 16 ms 16 ms 105-236-7-129-esr-lo.mtnbusiness.co.za [105.236.
7.129]
2 26 ms 26 ms 25 ms 41.181.221.218
3 26 ms 26 ms 25 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
4 27 ms 26 ms 26 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.15
5]
5 26 ms 26 ms 27 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 27 ms 26 ms 26 ms 196.44.0.72
7 * * * Request timed out.
8 46 ms 51 ms 46 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.
10G.za [41.84.13.66]
9 47 ms 47 ms 47 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
10 48 ms 47 ms 47 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
11 49 ms 48 ms 47 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
12 47 ms 46 ms 48 ms 197.242.89.170
Trace complete.
C:\Users\Andre>tracert ddo.com
Tracing route to ddo.com [74.201.103.121]
over a maximum of 30 hops:
1 16 ms 16 ms 16 ms 105-236-7-129-esr-lo.mtnbusiness.co.za [105.236.
7.129]
2 26 ms 26 ms 25 ms 41.181.221.218
3 31 ms 25 ms 25 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
4 225 ms 208 ms 209 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
5 47 ms 47 ms 47 ms ct-cr-2.za--rb-cr-1.za.mtnns.net [196.44.31.68]
6 225 ms 47 ms 46 ms ct-cr-1.za--ct-cr-2.za-a.mtnns.net [196.44.31.10
9]
7 190 ms 222 ms 225 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
8 208 ms 225 ms 208 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
9 208 ms 224 ms 224 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
10 319 ms 295 ms 297 ms 63-235-40-57.dia.static.qwest.net [63.235.40.57]
11 * * * Request timed out.
12 324 ms 311 ms 324 ms 65.120.117.250
13 300 ms 320 ms 308 ms border1.te7-1-bbnet1.bsn003.pnap.net [63.251.128
.43]
14 306 ms 307 ms 306 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]
15 312 ms 314 ms 311 ms 74.201.102.154
16 309 ms 330 ms 310 ms 74.201.103.121
Trace complete.
I'm not sure if we have asked this yet, but are you running any P2P downloads or updates in the background? Generally we have seen this happen on our testing when an active gaming session is happening, with P2P downloads running in the background as well as Teamspeak.
Second night that it gets to after 10pm and my latency in DDO and Raidcall goes up. Just the game and raidcall running, nothing else.
My ping with prepaid AH, WA or Mweb ranged from 255-285, now I have this -
![]()
Come day 3, if I keep having this, I'm cancelling and would not even think twice about not paying.
Why all the 100 questions it worked fine with everything running know for the past 2-3 weeks its an problem and even if i close everything its still not working.
Your ping results are very intermittent here, and it seems to be weird inside our network, though destination latency does not seem very poor.
I think we'll need to test further with you, it doesn't seem consistent with what we're seeing in general at the moment![]()
Thanks for the reply. What would be involved with 'further testing' then? I'll be honest, I don't have the patience for this performance past another day or 2 at the most. I don't want to sign up for something and have it crap out on day one, I'd rather save my stress and move to another account asap.
Are you only seeing the latency spikes up later at night when gaming? If so, could you try a turbocharge to see if this helps with anything?
Are you only seeing the latency spikes up later at night when gaming? If so, could you try a turbocharge to see if this helps with anything?
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1 - Ye, latency spikes worse at night when it should be lessening. The slow pages and terrible streaming is all day. Downloading for now is pretty good, even more so during the day
2 -
Not spending to test.