Afrihost Uncapped ADSL Feedback (Pt3)

Status
Not open for further replies.
Been running abso-bloody-lutely perfectly the whole weekend.

YouTube has never been running this well.

Well done. No PLEASE keep it this smooth.
 
Currently unable to watch YouTube on my 4meg line. 480p buffers constantly, looking at net limiter, my browser is capping at 60kb/s. This has been going on for a while now, intermittently, and is getting quite frustrating.

Twitch is running with no problems at all on High.

On a side note, the "Magically fix my line" button on clientzone does not work - always errors.
 
Morning Guys

Just want to apologise for not replying to PM's for a while. I've been man down with a bad chest infection and haven't had a chance to reply to messages. I'll reply to all the PM's I've missed during the course of today.

Thanks :)
 
Shade said:
Currently unable to watch YouTube on my 4meg line. 480p buffers constantly, looking at net limiter, my browser is capping at 60kb/s. This has been going on for a while now, intermittently, and is getting quite frustrating.

Twitch is running with no problems at all on High.

On a side note, the "Magically fix my line" button on clientzone does not work - always errors.
Click to expand...

The fix my line feature is a little problematic in some cases as Telkom have made changes to their infrastructure on the back end. It does work sometimes, which is why we have not pulled the feature completely, but we may have to a some point.

YouTube should be performing well. If twitch is running, I am guessing this is not a throughput issue necessarily, but what sort of general stats are you seeing?
 
AfriMan said:
The fix my line feature is a little problematic in some cases as Telkom have made changes to their infrastructure on the back end. It does work sometimes, which is why we have not pulled the feature completely, but we may have to a some point.

YouTube should be performing well. If twitch is running, I am guessing this is not a throughput issue necessarily, but what sort of general stats are you seeing?
Click to expand...

Morning - just checked youtube now and still unwatchable. With YouTube set on auto, the quality defaults to the lowest, 144p.
Line speeds definitely don't seem to be an issue:
Last Result:
Download Speed: 3409 kbps (426.1 KB/sec transfer rate)
Upload Speed: 416 kbps (52 KB/sec transfer rate)
Latency: 17 ms
12/15/2014, 9:29:40 AM

Tracert:

Tracing route to youtube.com [216.58.208.32]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 8 ms 8 ms 8 ms 105-236-249-65-esr-lo.mtnbusiness.co.za [105.236
.249.65]
3 10 ms 9 ms 9 ms 41.181.221.254
4 8 ms 9 ms 9 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
5 10 ms 11 ms 9 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 154 ms 154 ms 154 ms ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]

7 154 ms 153 ms 154 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
8 153 ms 160 ms 153 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
9 152 ms 153 ms 152 ms 209.85.255.78
10 154 ms 153 ms 153 ms 216.239.51.235
11 152 ms 153 ms 153 ms lhr08s07-in-f0.1e100.net [216.58.208.32]

Trace complete.

Edit:
Just tried Afrihost free 1GB capped account and there are no issues at all. 480p plays completely smoothly with no issues.
 
Last edited:
Shade said:
Morning - just checked youtube now and still unwatchable. With YouTube set on auto, the quality defaults to the lowest, 144p.
Line speeds definitely don't seem to be an issue:
Last Result:
Download Speed: 3409 kbps (426.1 KB/sec transfer rate)
Upload Speed: 416 kbps (52 KB/sec transfer rate)
Latency: 17 ms
12/15/2014, 9:29:40 AM

Tracert:

Tracing route to youtube.com [216.58.208.32]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 8 ms 8 ms 8 ms 105-236-249-65-esr-lo.mtnbusiness.co.za [105.236
.249.65]
3 10 ms 9 ms 9 ms 41.181.221.254
4 8 ms 9 ms 9 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
5 10 ms 11 ms 9 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 154 ms 154 ms 154 ms ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]

7 154 ms 153 ms 154 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
8 153 ms 160 ms 153 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
9 152 ms 153 ms 152 ms 209.85.255.78
10 154 ms 153 ms 153 ms 216.239.51.235
11 152 ms 153 ms 153 ms lhr08s07-in-f0.1e100.net [216.58.208.32]

Trace complete.

Edit:
Just tried Afrihost free 1GB capped account and there are no issues at all. 480p plays completely smoothly with no issues.
Click to expand...

Can you drop me a PM with both traces and also the usernames?

Also, just to be 100% sure, you are using Dynamically assigned DNS, correct?
 
Hey AfriMan

Maybe you can help.

the first results are from the free 1gb account, normal results.
second results is our 4mb uncapped account. which you can see has some questionable results

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Spaceacre>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 * * * Request timed out.
3 9 ms 12 ms 9 ms 41.181.51.181
4 9 ms 33 ms 9 ms 41.181.51.182
5 10 ms 9 ms 9 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 9 ms 12 ms 9 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 10 ms 10 ms 10 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

8 32 ms 32 ms 33 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

9 31 ms 31 ms 30 ms 196.44.31.97
10 32 ms 31 ms 30 ms 196.31.220.12
11 32 ms 32 ms 32 ms 196.31.220.25
12 32 ms 31 ms 31 ms 196.31.63.206
13 33 ms 32 ms 31 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 32 ms 31 ms 31 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Spaceacre>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 * * * Request timed out.
3 10 ms 11 ms 9 ms 41.181.53.149
4 12 ms 11 ms 10 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
5 9 ms 10 ms 10 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 135 ms 18 ms 10 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 112 ms 110 ms 79 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]

8 131 ms 32 ms 31 ms jh-cr-2.za--jh-cr-1.za-a.mtnns.net [196.44.31.25
5]
9 103 ms 34 ms 33 ms 196.44.31.99
10 103 ms 32 ms 32 ms 196.30.1.53
11 160 ms 66 ms 63 ms 196.31.220.25
12 317 ms 329 ms 298 ms 196.31.63.206
13 60 ms 34 ms 111 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 181 ms 129 ms 93 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Spaceacre>
Click to expand...
 
Belligerence said:
Hey AfriMan

Maybe you can help.

the first results are from the free 1gb account, normal results.
second results is our 4mb uncapped account. which you can see has some questionable results

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Click to expand...

I got your PM, seems pretty odd. Especially with the 2nd hop timing out, so not sure what could be happening. Latency on the Uncapped account is very weird and unstable :(
 
Still running like a charm.

Also...the Mumble / BF4 combo issue is also a thing of the past.

Been running flawlessly since I checked on Friday.

Although I've not checked the shaping % when I was playing.

So far so good.
 
Orihalcon said:
Still running like a charm.

Also...the Mumble / BF4 combo issue is also a thing of the past.

Been running flawlessly since I checked on Friday.

Although I've not checked the shaping % when I was playing.

So far so good.
Click to expand...

Good to hear. I think many peeps are on holiday so shaping should be lighter now that demand is less.
 
Hi

I've got a 2MB home uncapped account and we bought a new modem on Monday after Telkom came to fix the line. Since then, we've been getting randomly disconnected every now and then. Sometimes it's every few hours and sometimes it's every few minutes and sometimes every few seconds. The support guys are implying that it's a problem on the modem side but these results seem to show something else. Or am I reading too much into these results?

I logged into the Telkom guest account and ran a tracert to www.google.co.za as well, and on the step 2 for that, the times were 32ms. Please advice. Thanks.

----AFRIHOST----


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\admin>tracert www.google.co.za

Tracing route to www.google.co.za [74.125.230.127]
over a maximum of 30 hops:

1 1 ms 3 ms 1 ms 192.168.1.1
2 1889 ms 596 ms 997 ms 105-236-1-193-esr-lo.mtnbusiness.co.za [105.236.
1.193]
3 1462 ms 1539 ms 1674 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
4 1809 ms 1830 ms 2253 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 2177 ms 1811 ms 1878 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 2364 ms 2039 ms 2139 ms 41.181.180.10
7 662 ms 661 ms 955 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
8 706 ms 806 ms 761 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
9 1277 ms 858 ms 700 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
10 763 ms 641 ms 794 ms 209.85.255.76
11 618 ms 494 ms 688 ms 72.14.238.185
12 * 986 ms 462 ms lhr14s24-in-f31.1e100.net [74.125.230.127]

Trace complete.
 
sethmo said:
Hi

I've got a 2MB home uncapped account and we bought a new modem on Monday after Telkom came to fix the line. Since then, we've been getting randomly disconnected every now and then. Sometimes it's every few hours and sometimes it's every few minutes and sometimes every few seconds. The support guys are implying that it's a problem on the modem side but these results seem to show something else. Or am I reading too much into these results?

I logged into the Telkom guest account and ran a tracert to www.google.co.za as well, and on the step 2 for that, the times were 32ms. Please advice. Thanks.

----AFRIHOST----


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\admin>tracert www.google.co.za

Tracing route to www.google.co.za [74.125.230.127]
over a maximum of 30 hops:

1 1 ms 3 ms 1 ms 192.168.1.1
2 1889 ms 596 ms 997 ms 105-236-1-193-esr-lo.mtnbusiness.co.za [105.236.
1.193]
3 1462 ms 1539 ms 1674 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
4 1809 ms 1830 ms 2253 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 2177 ms 1811 ms 1878 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 2364 ms 2039 ms 2139 ms 41.181.180.10
7 662 ms 661 ms 955 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
8 706 ms 806 ms 761 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
9 1277 ms 858 ms 700 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
10 763 ms 641 ms 794 ms 209.85.255.76
11 618 ms 494 ms 688 ms 72.14.238.185
12 * 986 ms 462 ms lhr14s24-in-f31.1e100.net [74.125.230.127]

Trace complete.
Click to expand...

It looks to me like you have severe congestion on your exchange. It's important to remember that the Telkom guest account routes differently to normal ISP accounts so it's not necessarily reliable to indicate congestion or line speeds.

Looking at your latency, I can imagine at times latency is so severe that it would seem like you have no connection at all :(
 
AfriMan said:
It looks to me like you have severe congestion on your exchange. It's important to remember that the Telkom guest account routes differently to normal ISP accounts so it's not necessarily reliable to indicate congestion or line speeds.

Looking at your latency, I can imagine at times latency is so severe that it would seem like you have no connection at all :(
Click to expand...

Not it would seem like, the line drops (i.e. internet light on the modem goes off) every now and then, like I said, sometimes every few seconds to every few hours. This with a brand new modem and a brand new DSLAM (I think) port from Telkom.

*sigh*
 
sethmo said:
Not it would seem like, the line drops (i.e. internet light on the modem goes off) every now and then, like I said, sometimes every few seconds to every few hours. This with a brand new modem and a brand new DSLAM (I think) port from Telkom.

*sigh*
Click to expand...

It could be that if your router sees very high latency, it will drop the connection and try to reset.
 
AfriMan said:
It could be that if your router sees very high latency, it will drop the connection and try to reset.
Click to expand...

That's a new one. I'm going to be a little more proactive. I'll set up a log and monitor the goings-on of the modem and line, see if there is any pattern occurring that I could be missing.

Thanks again for the help, it was a shot in the dark coz I'm really frazzled here.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X