Afrihost Uncapped ADSL Feedback (Pt3)

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10Mb Line

1140ms ping

243Kbps DL
200 Kbps UL

What the hell?

EDIT: Of what use is the network status page, never reports anything useful.

My connection is non existent
 
Last edited:
Good Day AfriGuy,

I have been having issues with my line since the 27th of February. The line is now completely dead since the the 19th of March. I have reported a fault through Afrihost (my line is bundled with you guys), no joy and no replies on support tickets & e-mails.

Please can you assist in this matter.

Thanks
Fuddy Duddy
 
Sorry to hear - but this company don't do the after hours thing - they haven't learned from last weekends fiasco.
Your post will only be seen Monday morning and met with a 'sorry' reply from them.
 
Last edited:
International is seeing it's arse in a bad way today ....... 400-500ms. Good stuff AH, you're making cancelling easier :(


119666341.png




C:\Users\Andre>ping mybroadband.co.za

Pinging mybroadband.co.za [197.242.89.170] with 32 bytes of data:
Reply from 197.242.89.170: bytes=32 time=54ms TTL=51
Reply from 197.242.89.170: bytes=32 time=52ms TTL=51
Reply from 197.242.89.170: bytes=32 time=52ms TTL=51
Reply from 197.242.89.170: bytes=32 time=53ms TTL=51

Ping statistics for 197.242.89.170:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 52ms, Maximum = 54ms, Average = 52ms

C:\Users\Andre>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 26 ms 26 ms 27 ms 41.181.221.217
4 26 ms 25 ms 27 ms 41.181.221.218
5 26 ms 26 ms 25 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
6 27 ms 26 ms 27 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.15
5]
7 27 ms 26 ms 26 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
8 26 ms 26 ms 26 ms 196.44.0.72
9 * * * Request timed out.
10 * 52 ms 54 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.
10G.za [41.84.13.66]
11 51 ms 52 ms 52 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
12 55 ms 54 ms 54 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
13 56 ms 54 ms 55 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
14 54 ms 53 ms 54 ms 197.242.89.170

Trace complete.

C:\Users\Andre>ping side-line.com

Pinging side-line.com [74.208.47.190] with 32 bytes of data:
Reply from 74.208.47.190: bytes=32 time=361ms TTL=44
Reply from 74.208.47.190: bytes=32 time=354ms TTL=44
Reply from 74.208.47.190: bytes=32 time=354ms TTL=44
Reply from 74.208.47.190: bytes=32 time=355ms TTL=44

Ping statistics for 74.208.47.190:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 354ms, Maximum = 361ms, Average = 356ms

C:\Users\Andre>tracert side-line.com

Tracing route to side-line.com [74.208.47.190]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 27 ms 26 ms 27 ms 41.181.221.217
4 26 ms 26 ms 25 ms 41.181.221.218
5 26 ms 26 ms 25 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
6 242 ms 243 ms 244 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.15
5]
7 243 ms 243 ms 242 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
8 223 ms 227 ms 223 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 242 ms 241 ms 241 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
10 244 ms 246 ms 248 ms 195.50.122.181
11 358 ms 549 ms 519 ms ae-5-5.car1.KansasCity1.Level3.net [4.69.135.229
]
12 353 ms 353 ms 353 ms 11-INTERNET.car1.KansasCity1.Level3.net [4.53.32
.10]
13 354 ms 354 ms 355 ms ae-10.bb-c.slr.lxa.us.oneandone.net [74.208.6.10
6]
14 355 ms 354 ms 595 ms ae-11.gw-distp-a.slr.lxa.us.oneandone.net [74.20
8.1.229]
15 354 ms 355 ms 354 ms ae-1.gw-prtr-r5-a.slr.lxa.us.oneandone.net [74.2
08.1.167]
16 354 ms 355 ms 354 ms side-line.com [74.208.47.190]

Trace complete.
Click to expand...


Here's CrystalWeb in comparison, same server -

119666658.png
 
Last edited:
Sad to see even on a Sunday, Afrihost has to shape to sustain their services. I have been shaped to 18.8% Download/ 6.25% P2P the whole day. I'm not a prolific downloader, so I'm not sure why this is happening.

What is going on? Do you have capacity issues once again? I thought you spent millions making sure this doesn't happen?

These Uncapped accounts are one of the most expensive accounts at the moment, and I'm not seeing the value for money. I've spent the last week being shaped 24/7 because of iOS updates, and now I'm getting shaped on weekend. It just isn't acceptable!
 
Afrihost, you really want to tell me that when you shape, that realtime isn't shaped?

I'm having to refresh pages over and over again for them to load (Google being one of them).

I'm saying this again. The capacity for Pretoria is not enough. Spent a huge amount of this weekend being shaped, and each time the shaping kicked in, I could no longer play GW2, ESO, or DB Xenoverse as the lag is too much. I couldn't use teamspeak either as my ping in that would also shoot up between 200 and 800 and I would get packet loss.

As soon as the shaping stopped, all the other symptoms went away, everything loaded fine, could play games and use teamspeak fine.
 
ainsin said:
Sad to see even on a Sunday, Afrihost has to shape to sustain their services. I have been shaped to 18.8% Download/ 6.25% P2P the whole day. I'm not a prolific downloader, so I'm not sure why this is happening.

What is going on? Do you have capacity issues once again? I thought you spent millions making sure this doesn't happen?

These Uncapped accounts are one of the most expensive accounts at the moment, and I'm not seeing the value for money. I've spent the last week being shaped 24/7 because of iOS updates, and now I'm getting shaped on weekend. It just isn't acceptable!
Click to expand...

Just move to another ISP then. You aren't in any form of contract.
 
Solidus said:
10Mb Line

1140ms ping

243Kbps DL
200 Kbps UL

What the hell?

EDIT: Of what use is the network status page, never reports anything useful.

My connection is non existent
Click to expand...

We know that there is a problem at the moment and our guys are busy looking into this. My personal guess would be that our shaping rules have gone a bit iffy (I know there was a recent traffic signature update). The technical team are combing through all our rules and signatures and make sure everything is working properly and efficiently. We had something similar in the past and this feels very similar to me :(
 
Mephisto_Helix said:
after 1am, lovely

Another weekend off to a banger ....... STILL google issues as well.
Click to expand...

Sorry about the poor performance at the moment. I know that our Technical director is working with our teams around the clock on this. I'm sure that we should see some improved results soon :(
 
Fuddy Duddy said:
Good Day AfriGuy,

I have been having issues with my line since the 27th of February. The line is now completely dead since the the 19th of March. I have reported a fault through Afrihost (my line is bundled with you guys), no joy and no replies on support tickets & e-mails.

Please can you assist in this matter.

Thanks
Fuddy Duddy
Click to expand...

Sorry to hear about this. I'm not sure what the history is here, whether we've logged faults and not had good co-operation from Telkom or whether no fault was logged. I've turned my PM back on, please drop me a message with the details :(
 
Dion Disco said:
Sorry to hear - but this company don't do the after hours thing - they haven't learned from last weekends fiasco.
Your post will only be seen Monday morning and met with a 'sorry' reply from them.
Click to expand...

We only post on social if there are emergencies. We're a small team and we do need to get a break at times, especially since I've been overseas and the guys have been burning the candle at both ends.

Remember our support team is 24 hours, so if you can't reach us, there is always support available.
 
Mephisto_Helix said:
International is seeing it's arse in a bad way today ....... 400-500ms. Good stuff AH, you're making cancelling easier :(


119666341.png







Here's CrystalWeb in comparison, same server -

119666658.png
Click to expand...

Sorry that you're considering the cancellation route, will be very sad if that happens. I know we're not performing at our best right now, but we'll always be open about the problems we face and how we are handling them. I do believe we'll get this issue on the network sorted soon.
 
ainsin said:
Sad to see even on a Sunday, Afrihost has to shape to sustain their services. I have been shaped to 18.8% Download/ 6.25% P2P the whole day. I'm not a prolific downloader, so I'm not sure why this is happening.

What is going on? Do you have capacity issues once again? I thought you spent millions making sure this doesn't happen?

These Uncapped accounts are one of the most expensive accounts at the moment, and I'm not seeing the value for money. I've spent the last week being shaped 24/7 because of iOS updates, and now I'm getting shaped on weekend. It just isn't acceptable!
Click to expand...

I don't believe that capacity is the problem. Some recent changes made to our shaping rules seem to have affected the efficiency of our shaping, and hence services that should be shaped are not being targeted effectively. We're working on addressing this and have a team assembled which is entirely devoted to this. Once this is back on track, I believe we still have more than enough IPC to service our clients with the right rule sets in place.
 
Qrox said:
Afrihost, you really want to tell me that when you shape, that realtime isn't shaped?

I'm having to refresh pages over and over again for them to load (Google being one of them).

I'm saying this again. The capacity for Pretoria is not enough. Spent a huge amount of this weekend being shaped, and each time the shaping kicked in, I could no longer play GW2, ESO, or DB Xenoverse as the lag is too much. I couldn't use teamspeak either as my ping in that would also shoot up between 200 and 800 and I would get packet loss.

As soon as the shaping stopped, all the other symptoms went away, everything loaded fine, could play games and use teamspeak fine.
Click to expand...

That is definitely how it should work, but if there is a gremlin in the system then the artefacts/symptoms could vary, especially if shaped traffic that is not getting accurately pulled back is affecting overall demand. For the moment, we're working on bringing traffic in line as quickly as possible to ensure that performance is improved and that we can get back to a consistent reliable level of connectivity as we have had since pretty much the end of last year (we haven't had any major problems since then as I recall).
 
R800 a month so that i can't load 144p Youtube videos.. Download speed is non existent. Afrihost tech support say's there is nothing wrong with our account and it must be Telkom. So i managed to get a demo account from another isp, on the demo account Youtube loads 720p perfectly, downloads are at full 4Mb/s and no more timing out on other websites..

We went through this for 2 months with our previous isp, won't be doing that again.

What is Afrihost's cancellation policy? Do i have to give one months notice?
 
GorillaSceptre said:
R800 a month so that i can't load 144p Youtube videos.. Download speed is non existent. Afrihost tech support say's there is nothing wrong with our account and it must be Telkom. So i managed to get a demo account from another isp, on the demo account Youtube loads 720p perfectly, downloads are at full 4Mb/s and no more timing out on other websites..

We went through this for 2 months with our previous isp, won't be doing that again.

What is Afrihost's cancellation policy? Do i have to give one months notice?
Click to expand...

:( It is a bit disappointing to hear about your experience. Would it be possible to post a speedtest and a traceroute to Afrihost.com? It would help a lot in finding out if there are any issues.

Any of our products can be cancelled at the end of the current month, you will simply need to request the cancellation from your Clientzone before the 25th of the current month.
 
http://www.speedtest.net/my-result/4236982662 Our local speedtest results are always good. I'm not wasting time with a traceroute, the problem isn't our line, or even Afrihost, it's the shaping that's all messed up. Usually i wouldn't just cancel but we need working internet for online courses, so i have no choice.

We are signed up with you guys via debit order, so if i cancel through the Clientzone today, we will still get data from you till the end of the month, correct?
 
GorillaSceptre said:
http://www.speedtest.net/my-result/4236982662 Our local speedtest results are always good. I'm not wasting time with a traceroute, the problem isn't our line, or even Afrihost, it's the shaping that's all messed up. Usually i wouldn't just cancel but we need working internet for online courses, so i have no choice.

We are signed up with you guys via debit order, so if i cancel through the Clientzone today, we will still get data from you till the end of the month, correct?
Click to expand...

Are you battling with international throughput on your end? I'd really like to troubleshoot :(
I've had a brief look at your previous posts and see you're seeing issues with streaming too? Have you been in touch with our Support team to run through anything?

If you do want to cancel, you need to do so before midnight tonight in order for it to take affect month end.
 
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