Afrihost Uncapped ADSL Feedback (Pt3)

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AfriMan said:
Remember that your AfriGreen and Afrihost product share the same data allocation, so usage on the one affects the other and the data links should be identical in terms of data allocated, so shaping index will be calculated regardless of which account you use that allocation on.

Should not be affecting YouTube as a realtime, unshaped service :(
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No, the issue is that our Total Data Statistics (Average Daily Usage & Projected Monthly Usage) are being literally doubled. In simple terms, if I use only the Afrihost account but have an Afrigreen account, the total usage shows double the data used on the Afrihost account despite the Afrigreen account not having been used at all. I notified Afrigenie last week Thursday. This was his response: "It looks like instead of consolidating the usage between your regular account and the AfriGreen account, the usage is being doubled. I've asked our Dev Team to look into this to see exactly what is happening."

In the meantime, despite being told that my personal usage should not be affecting shaping on my line, the Afrihost Uncapped DSL FAQ maintains that "We split our Uncapped user base into groups according to their usage patterns (not threshold totals) and this determines the degree to which their downloads receive priority." Whatever that means. My line is still being shaped at 4.00 AM in the morning (high network demand?).

The result is that, since the beginning of this month, I have been shaped to 25% of my line speed nearly 20 hours daily on my Afrihost account and shaped 24/7 for the last week on my Afrigreen account (despite not having used Afrigreen at all).

Also, shaping does affect YouTube. If you claim otherwise, then the network is not working as it should. I have tested this numerous times during the last few days by starting a YouTube video (always buffers on 360p) and, if I wish to have a better viewing experience, turbocharge the account and then try watching YouTube vids again, at which time there is no buffering. I've already bought additional turbocharge credits numerous times this month due to how bad the shaping is. I'm on a 2Mbps line.

The above are facts. I do not want to dislike Afrihost and truly want to believe that you'll pull yourself together but right now, I'm being severely punished by staying faithful to Afrihost.
 
HowTo said:
@AfriMan

Gooday.
I have currently my e-mail with you guys. I would like to keep it that way.
I moved over to Telkom mobile LTE.
If I open my outlook I receive mail but can't send.
Are there any smtp setting that need to be changed. Meaning I can receive and send e-mail.

Regards
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Sounds like you need to change your outgoing mailbox settings to Telkom's SMTP. Dunno what that is offhand though - I'm sure they have this on their website or literature.

You can also try using mail.domainame with authentication on, but some networks block this service :(
 
Nightling said:
No, the issue is that our Total Data Statistics (Average Daily Usage & Projected Monthly Usage) are being literally doubled. In simple terms, if I use only the Afrihost account but have an Afrigreen account, the total usage shows double the data used on the Afrihost account despite the Afrigreen account not having been used at all. I notified Afrigenie last week Thursday. This was his response: "It looks like instead of consolidating the usage between your regular account and the AfriGreen account, the usage is being doubled. I've asked our Dev Team to look into this to see exactly what is happening."

In the meantime, despite being told that my personal usage should not be affecting shaping on my line, the Afrihost Uncapped DSL FAQ maintains that "We split our Uncapped user base into groups according to their usage patterns (not threshold totals) and this determines the degree to which their downloads receive priority." Whatever that means. My line is still being shaped at 4.00 AM in the morning (high network demand?).

The result is that, since the beginning of this month, I have been shaped to 25% of my line speed nearly 20 hours daily on my Afrihost account and shaped 24/7 for the last week on my Afrigreen account (despite not having used Afrigreen at all).

Also, shaping does affect YouTube. If you claim otherwise, then the network is not working as it should. I have tested this numerous times during the last few days by starting a YouTube video (always buffers on 360p) and, if I wish to have a better viewing experience, turbocharge the account and then try watching YouTube vids again, at which time there is no buffering. I've already bought additional turbocharge credits numerous times this month due to how bad the shaping is. I'm on a 2Mbps line.

The above are facts. I do not want to dislike Afrihost and truly want to believe that you'll pull yourself together but right now, I'm being severely punished by staying faithful to Afrihost.
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I take your points and feeling punished for sticking with us is definitely not what we want our clients to feel at any time.

YouTube definitely should not be shaped. I have tested this with a fully shaped account and was able to get full throughput on my line just watching HD vids. However, there is always the possibility that something's gone awry and we need to investigate. If you say Turbocharging makes the symptoms go away, then it would definitely point to shaping.

Sounds like there are quite a few details I need to check up on here. Can you drop me a PM?
 
I want to get some confirmation on something that's been bugging me for quite some time now. Long ago we noticed steam would only run updates at about 90kb/s. Then I started to notice http downloads from other sites was doing the same thing. With Youtube I can get full line speed, so the line is fine.

At this very moment I'm downloading new drivers from AMD.com and it's not downloading any faster than 90kb/s. Since I have a 4mb line and should be getting about 400kb/s, this 90kb/s "limit" means that everything is taking 4 times longer than it should.

Now I know p2p gets shaped and I don't care about that. What I want to know is does shaping effect other downloads as well and where can find out what exactly shaping does and does not effect?? If I can know then this will be a much less frustrating experience.
 
Nic_s said:
I want to get some confirmation on something that's been bugging me for quite some time now. Long ago we noticed steam would only run updates at about 90kb/s. Then I started to notice http downloads from other sites was doing the same thing. With Youtube I can get full line speed, so the line is fine.

At this very moment I'm downloading new drivers from AMD.com and it's not downloading any faster than 90kb/s. Since I have a 4mb line and should be getting about 400kb/s, this 90kb/s "limit" means that everything is taking 4 times longer than it should.

Now I know p2p gets shaped and I don't care about that. What I want to know is does shaping effect other downloads as well and where can find out what exactly shaping does and does not effect?? If I can know then this will be a much less frustrating experience.
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Hey

Just also remember that downloads are shaped on the network when demand is high. This is to a slightler lesser extent that P2P, but will definitely noticeable. This will affect overall downloads, so multiple downloads will share the shaped speed, so this will be even more noticeable if you are running multiple downloads. This would affect downloads on HTTP, HTTPS and any other non-realtime download protocol.
 
Anyone else having browsing problems this morning? Most international sites started timing out for me a few minutes ago. Google services are still working.
 
It's happening to me too. Afrihost needs to sort this out ASAP!!!!!!!
 
Bl1zz4rd said:
Anyone else having browsing problems this morning? Most international sites started timing out for me a few minutes ago. Google services are still working.
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Looks like something odd happening for Cape Town users. It might be international, but some people reporting as no access (maybe they are testing overseas sites). We're still checking on our side. google thing might indicate international issue cos that's mostly locally cached :(
 
AfriMan said:
Looks like something odd happening for Cape Town users. It might be international, but some people reporting as no access (maybe they are testing overseas sites). We're still checking on our side. google thing might indicate international issue cos that's mostly locally cached :(
Click to expand...

It must be countrywide because it's affecting me in Johannesburg as well.
 
Live chat isn't responding and I was number 84 in the queue for a technical support call before I hung up. Clearly we're not alone.

AfriMan, looks like you're in for a busy morning.
 
Some of my account work others dont work seems to me like an afrihost problem created 2 new account and it does not show in my client zone either.
 
Everything should be back to normal.

Thanks for your patience guys. Please give the network a little time to settle, the sudden flood of traffic probably will need a little while to normalise - probably not more than 30 minutes max :)
 
AfriMan said:
Hey

Just also remember that downloads are shaped on the network when demand is high. This is to a slightler lesser extent that P2P, but will definitely noticeable. This will affect overall downloads, so multiple downloads will share the shaped speed, so this will be even more noticeable if you are running multiple downloads. This would affect downloads on HTTP, HTTPS and any other non-realtime download protocol.
Click to expand...

I can have 2 different downloads from 2 different sites each running at 90kb/s. Which means my network meter shows I'm doing 180kb/s. As such if I load up multiple different downloads I can in fact get to my full line speed. So I still don't understand what the shaping is suppose to achieve with this since I can still get to my full line speed anyway...

All this is doing as far as I can see is making single downloads take more than 4 times as long as it should and doesn't seem right. If this is how it's suppose to work, then it is what it is... I guess...
 
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Nic_s said:
I can have 2 different downloads from 2 different sites each running at 90kb/s. Which means my network meter shows I'm doing 180kb/s. As such if I load up multiple different downloads I can in fact get to my full line speed. So I still don't understand what the shaping is suppose to achieve with this since I can still get to my full line speed anyway...

All this is doing as far as I can see is making single downloads take more than 4 times as long as it should and doesn't seem right. If this is how it's suppose to work, then it is what it is... I guess...
Click to expand...

I don't think that is the case. Our tests have showed that even though you can stack downloads, your overall download capacity will be limited depending on the degree to which you are shaped (which is determined by the level of demand). Becuase we shape by packet signature and not port or protocol, it may take some time for shaping to kick in as new downloads are added, but ultimately your overall download capacity will be shaped.

The concept of a semi-shaped product is that downloads can be slow when demand warrants that download traffic is limited in favour of unshaped realtime traffic at all times. This will always be the case with our Uncapped product. You can make use of a turbocharge to unshape your Uncapped connection (you get 300 minutes per month free) or you could look at a shaped back up. You can also double your Turbocharge minutes by adding Afrihost Plus+.
 
C:\Users\Bruno>tracert google.co.za

Tracing route to google.co.za [66.8.14.230]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 67 ms 61 ms 63 ms 105-236-5-65-esr-lo.mtnbusiness.co.za [105.236.5
.65]
3 * * * Request timed out.
4 68 ms 56 ms 41 ms 41.181.222.102
5 64 ms 63 ms 68 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 67 ms 70 ms 64 ms 66.8.14.230

Trace complete.

Tracing route to google.co.za [66.8.14.237]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * 58 ms 72 ms 105-236-5-65-esr-lo.mtnbusiness.co.za [105.236.5
.65]
3 * * * Request timed out.
4 59 ms 66 ms * 41.181.222.102
5 65 ms 58 ms 55 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 70 ms 67 ms 64 ms 66.8.14.237

Trace complete.

these are the kinds of speeds i get most nights
4653146463.png
 
Mousie said:
C:\Users\Bruno>tracert google.co.za

Tracing route to google.co.za [66.8.14.230]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 67 ms 61 ms 63 ms 105-236-5-65-esr-lo.mtnbusiness.co.za [105.236.5
.65]
3 * * * Request timed out.
4 68 ms 56 ms 41 ms 41.181.222.102
5 64 ms 63 ms 68 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 67 ms 70 ms 64 ms 66.8.14.230

Trace complete.

Tracing route to google.co.za [66.8.14.237]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * 58 ms 72 ms 105-236-5-65-esr-lo.mtnbusiness.co.za [105.236.5
.65]
3 * * * Request timed out.
4 59 ms 66 ms * 41.181.222.102
5 65 ms 58 ms 55 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 70 ms 67 ms 64 ms 66.8.14.237

Trace complete.

these are the kinds of speeds i get most nights
View attachment 295904
Click to expand...

I really think this is an exchange related issue, but the easiest way to test would be to try out a different ISP network and see if the results are consistent :(
 
Hey guys

This is more for those Apple fanboys.
iOS 9 is set for release at 19:00 tonight, so we don't expect that much load to be put on the network as it is after hours. I think we all know there'll be a rush to get it - but let's try and download the updates overnight :)

We've also posted this across Social.
CPBDZtIUkAAOSRk.png
 
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