Afrihost Uncapped ADSL Feedback

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my nntp is flying this morning.

nwegqp.png


using NewsDemon and BlockNews.
 
Did anyone else's connection die around 10pm last night?

My router couldn't get a default gateway IP. Thankfully, it is magically working this morning.

I had to dropped connections last night around 10ish.

Things slowly improved last night and I was running at full sleep at around midnight.

Its also still running fine this morning. Def an improvement.

using NewsDemon and BlockNews.

Used the blocknews cost calculator

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:D
 
Telkom fixed my line, but now they are blaming my Router for the problems!
Tech came, checked everything & reset my router, left, came back, reset my router again! and left to check the exchange again.
A while later the line was syncing and ADSL working, but tech wants to charge me unnecessary call out fee because it was my routers fail.
Bloody Telkom!!!!

But now after my "router was fix", my speed is throttled to 1Mbps (on 4Mbps line) no matter what I do.
Youtube streaming is caching every couple of seconds, normal http download are ****ty, steam download even worse, and then we are not even talking about NZB/Torrent :(
This general QoS system Afrihost have now is not really working.
 
So your line has been worked on your router replaced and you still getting really bad connection, what does that tell you?
:D

Telkom fixed my line, but now they are blaming my Router for the problems!
Tech came, checked everything & reset my router, left, came back, reset my router again! and left to check the exchange again.
A while later the line was syncing and ADSL working, but tech wants to charge me unnecessary call out fee because it was my routers fail.
Bloody Telkom!!!!

But now after my "router was fix", my speed is throttled to 1Mbps (on 4Mbps line) no matter what I do.
Youtube streaming is caching every couple of seconds, normal http download are ****ty, steam download even worse, and then we are not even talking about NZB/Torrent :(
This general QoS system Afrihost have now is not really working.
 
Morning Guys

Seems like things improved overnight, and are a little more stable this morning.

Our team are still working on this, making adjustments and monitoring. I don't have an ETA on when they plan to finish, so please keep the feedback coming so we can see if what they're doing is helping improve things.

Have you guys checked this out? http://www.afrihost.com/site/newsroom/view/adventures_of_sheepy
 
My Speeds seems to have improved marginally over night, from the last few days 4-10KB/s jumping to 20-30KB/s on p2p on my 1meg line. Again, I do get the throttling of certain protocols but getting less than 40-50% of line speed is overkill.

I am less unhappy this morning...
 
My Speeds seems to have improved marginally over night, from the last few days 4-10KB/s jumping to 20-30KB/s on p2p on my 1meg line. Again, I do get the throttling of certain protocols but getting less than 40-50% of line speed is overkill.

I am less unhappy this morning...

That's progress, right? ;)
 
20-30KB/s on p2p on my 1meg line

That's progress, right? ;)

My problem and I'm sure allot of other people feel the same is that we went from a perfectly stable network (I don't download that much) where we had close to our advertised speeds 95% of the time to one that has been plagued by disconnects and really bad performance. Shaping everyone from the 1st mb and then calling it QoS and expecting people to be happy with it wont work.
 
My problem and I'm sure allot of other people feel the same is that we went from a perfectly stable network (I don't download that much) where we had close to our advertised speeds 95% of the time to one that has been plagued by disconnects and really bad performance. Shaping everyone from the 1st mb and then calling it QoS and expecting people to be happy with it wont work.

I hear what you are saying, and I won't pretend that the current situation is ideal. But today is a little better than yesterday, which is much better than last week, and 400% better than the week before. We left a network which had been established over many years, and we're setting something up over a matter of weeks. If you look at how far and how quickly we've progressed, we're definitely headed in the right direction.
 
I hear what you are saying, and I won't pretend that the current situation is ideal. But today is a little better than yesterday, which is much better than last week, and 400% better than the week before. We left a network which had been established over many years, and we're setting something up over a matter of weeks. If you look at how far and how quickly we've progressed, we're definitely headed in the right direction.

A nice corporate answer AfriMan, but I suspect what grapjas is saying - and what I agree with - is that a return to that type of scenario should be the goal. :) The IS network was fine 99% of the time apart from slightly elevated pings; in terms of speed, regardless of protocol, one couldn't really complain unless one had been naughty in terms of volume downloaded.

That's all we want again...
 
A nice corporate answer AfriMan, but I suspect what grapjas is saying - and what I agree with - is that a return to that type of scenario should be the goal. :) The IS network was fine 99% of the time apart from slightly elevated pings; in terms of speed, regardless of protocol, one couldn't really complain unless one had been naughty in terms of volume downloaded.

That's all we want again...

Well I disagree, we want something even better. We want to get rid of throttles and star ratings that ground people to a dead halt. We want to find ways that heavy users and light users all get the best possible experience and everyone feels that they get value for their money all the time. It's most likely going to cost us more in increased bandwidth usage though we are not increasing our prices, but that's where we want to be as a company. When we achieve what we have in mind, it will redefine ADSL services in SA.

It's not a corporate flip off, it's the honest to goodness truth about how we are thinking and approaching our ADSL service.
 
Was good this morning, 105KB/s thought there was finally light at the end of the tunnel. For the past 30 minutes or so my downloads are running at a constant 14KB/s :/ getting worse and worse for me and afrihost support haven't gotten back to me.
 
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