Afrihost Uncapped ADSL Feedback

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Waiting till end of day for ETA on IPC or will move my companies 30+ AH accounts. Had enough of clients moaning at me.
 
AfriMan said:
As I've said in previous comments, it's dependant on usage patterns, but many of these clients would have experienced the same priority/QoS settings, and still accessed this amount of bandwidth. Granted it would have been over December when there was a lot less demand, so you can also factor that in :)
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Complete bulls**t, I'm sorry to say. Totally disproven by the maths and how much they downloaded.

Example 1:

1) 1mbps leader: 380.07 GB
- Thats about 0.142MB/s
- Comes to just around 1mb/s for 24/7 for 31 days.

Possible Reasoning

1) They get special treatment on the network (Eh, no)
2) They're pushing their lines 24/7 using VPNs, solutions like put.io and furk. - Affecting the experience of others.

Any comment on this? @AfriMan. I'd just like an honest opinion/explanation. I'm not angry with you in particular. ISPs like MWeb offer a stable experience with their AUP but limit you in their T&Cs about VPNs and seedboxes, what's Afrihost's stance on these services that are immune to your QoS?
 
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AfriMan said:
No offense or insult is intended at all. I think it's not a question of the network being on it's knees. The fact the real time services continue to perform well shows that we can maintain a stable network, and a good internet experience, even when demand is extremley high. We do acknowledge that some of our clients are having a difficult time when it comes to downloads, and we hope that when that is relieved, you'll grow to appreciate (perhaps aspire to) our leaderboard page :)
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I'm sorry. I just dont think its performing well. Part of this good internet experience you talk about has to include being able to open gmail and download an attachment in under 10 mins. I was trying to view a pricelist yesterday and gave up after waiting for more than 5 mins to download a +- 1mb spreadsheet. I eventually had to download this on my phone.

I appreciate that you want to give real time services priority but even this has to be done with some measure of control. If one of your high score users has already done 800 gig and now wants to stream an hd video on youtube why should this mean that I (I havent done a tenth of that) should get shaped to death while trying to do something as simple as a downloading a mail attachement?

I agree that in a perfect world QoS is the way to go. But this has been promised for months now and still nothing is improving.
 
Is it just me or is everyone else also sitting on this site pressing F5 to get an update or at least an apology about how degraded their service is instead of excuses the whole time?
 
Zewp said:
So when you don't have capacity for downloads most of the time, it's a good idea to create a download competition?

I still think someone in your marketing department needs to be fired. Worst. Idea. Ever.
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It's not really a competition, i.e. there are no prizes. But I reckon paying 50c per GB is a pretty good prize in itself :)

I doubt we'll be offering prizes for now :)
 
I was considering changing from Mweb's 4Mbps uncapped account, which has performed well for the two years I've had it, to Afrihost's 10Mbps uncapped bundle, because I discovered my exchange goes up to 8Mbps and it wouldn't cost me any more. After reading the latest in this thread I'm pretty sure that move would be a mistake.
 
booya30 said:
Complete bulls**t, I'm sorry to say. Totally disproven by the maths and how much they downloaded.

Example 1:

1) 1mbps leader: 380.07 GB
- Thats about 0.142MB/s
- Comes to just around 1mb/s for 24/7 for 31 days.

Possible Reasoning

1) They get special treatment on the network (Eh, no)
2) They're pushing their lines 24/7 using VPNs, solutions like put.io and furk. - Affecting the experience of others.

Any comment on this? @AfriMan. I'd just like an honest opinion/explanation. I'm not angry with you in particular. ISPs like MWeb offer a stable experience with their AUP but limit you in their T&Cs about VPNs and seedboxes, what's Afrihost's stance on these services that are immune to your QoS?
Click to expand...

I'm pretty sure the figures are totally legit. As to how these users are able to pull that much data, I couldn't comment on the maths of it, but I can assure you that none of them are staff or clients getting special shaping privaleges. All our staff run on capped accounts, aside from testing accounts, so they are definitely not included.

As far as VPN's and seedboxes go, I'm pretty sure we want people to abide by our QoS and not get around it, but it's pretty difficult to do so over encrypted networks.
 
S.Harris said:
And who decides what is real time services, the customers using the particular service, or the ISP supplying the service?
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We decide, based on the nature of the service, we analyze the data signature, according to systems used in the US and Europe. We had international experts who've set up these sytems overseas advise and configure the system in accordance to known protocols and services.
 
@afriman

Do you consider opening a PDF document as part of the real time services?
Currently this is affected by the shaping of downloads. Is this going to be fixed?
 
I would like to know from anybody that has a business uncapped, if you guys experience the same issues. On a normal uncapped "business hours" according to Afrihost is from 8am -11pm, is this the same on business uncapped?

Business uncapped is unshape & unthrottled so anything goes ... But if this is only during business hours, after 11pm will the service suck while normal uncapped is again running full speed?
 
grapjas said:
@afriman

Do you consider opening a PDF document as part of the real time services?
Currently this is affected by the shaping of downloads. Is this going to be fixed?
Click to expand...

PDF Files should be banned from the internet!
 
And here i was feeling guilty about the 30 gb i have used thus far this month. Afriman a while back you said that from 100gb you wil be heavily shaped? Then how is it that these guys get up to 380 gb on a 1mb line? You obviously know who they are why don't you stop them abusing the system. It feels as if I am being punished because they downloaded too much? I really don't understand it please explain it to me?
 
I just wish it was shapped in a way that it's not getting shapped down to 7% of my line speed, Then when shapping is over its instantly back to 100%. Why is it not varied on how much it is shapped down to at busy times? right now it seems to be an all or nothing idea....
 
I can't believe I'm actually saying this...But I wish we could go back to the throttling days. That way the not so guilty ones could not be made to suffer and even the guilty ones would get way more than a measly 15KB/s!!
 
I also see on the website that if you are the top down loader you get bragging rights. So you are encouraged to rape the system...
 
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