Afrihost Uncapped ADSL Feedback

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Hi guys recently got 2mb uncapped in my diggs in capetown and just wanted to ask about something. My ping in terms of online games and with streaming getting stuck and needing refreshing is a real issue since i started on this line at beginning of feb compared to my 4mb uncapped also with afrihost in durban back at home. I am putting this down to the mtn network still trying to activate the new ipc in cape town would i be correct in this?

side note: haveing problems with speedtest.net not being able to load or getting stuck halfway through. Tried on multiple computers on the same line and same problem. also chalking this up to the ipc problem.

edit: i am performing these things when nobody is on the network in the diggs
 
mtn network still trying to activate the new ipc in cape town would i be correct in this?
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Happening according to Telkom 25th Feb, NOT trying ......... still coming!
 
Fredder3 said:
Hi Guys,

I joined Afrihost today when I got my line. Now I took a bundle package, how long will it take for the line to be converted to DSL?
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If you mean how long it takes to move your line from telkom to afrihost. That takes about a week give or take a few days.

The data bundle should be active immediately and usable, even if your line is still with telkom.
 
Piesang said:
I still have time until the end of February to use the Afrihost account for free. Thereafter I have to pay normal fees. If I want to cancel I have to do it before the 25th for February if I'm correct. So far I'm definately not going to stay with Afrihost because of very slow download speeds. Torrent downloads are pathetic. 2GB in 24hours, and still busy with the 2 files.

If the IPC is only going to be live on the 25th that doesn't give me any chance to see if there are a improvement or not.

WHAT TO DO???
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Let's hope Telkom deliver earlier than promised, and I'll let you guys know if this is the case.

In any case the billing run will happen on the 25th, so you would need to cancel on the 24th in order to avoid being billed. But if you want to wait a few extra days, I'm sure I can help on the 26th or 27th :)
 
matt_za said:
Hi guys recently got 2mb uncapped in my diggs in capetown and just wanted to ask about something. My ping in terms of online games and with streaming getting stuck and needing refreshing is a real issue since i started on this line at beginning of feb compared to my 4mb uncapped also with afrihost in durban back at home. I am putting this down to the mtn network still trying to activate the new ipc in cape town would i be correct in this?

side note: haveing problems with speedtest.net not being able to load or getting stuck halfway through. Tried on multiple computers on the same line and same problem. also chalking this up to the ipc problem.

edit: i am performing these things when nobody is on the network in the diggs
Click to expand...

Which part of Cape Town are you in?
 
diabolus said:
If you mean how long it takes to move your line from telkom to afrihost. That takes about a week give or take a few days.

The data bundle should be active immediately and usable, even if your line is still with telkom.
Click to expand...

It's 14 days max in the line is already ADSL active. For a new ADSL conversion it can take up to thirty days, though recently Telkom has been cutting the wait back a bit.
 
Piesang said:
I still have time until the end of February to use the Afrihost account for free. Thereafter I have to pay normal fees. If I want to cancel I have to do it before the 25th for February if I'm correct. So far I'm definately not going to stay with Afrihost because of very slow download speeds. Torrent downloads are pathetic. 2GB in 24hours, and still busy with the 2 files.

If the IPC is only going to be live on the 25th that doesn't give me any chance to see if there are a improvement or not.

WHAT TO DO???
Click to expand...

You can always cancel the line now and restart it later on if you choose to stay with Afrihost.
 
Hi,
Got mine converted and connected in approx 2 weeks. Telkom works slow, just wait it out
 
I am also starting to lose faith with Afrihost. There must be some underlying issue with the shaping rules (ie not enough capacity etc). I am now being told to provide traceroutes. I dont see how this can help when the line apparently checks out fine, and yet it is incredibly slow. 10 meg on a business line, is actually around 4 meg (international). At random times it goes lower than that. I find it hard to imagine that this is due to some line issue, but more likely a capacity issue. Why else would it fluctuate so much. Local traffic seems to always be fast at around 7-8meg but I dont have a large interest in local traffic. Moreover why would local be fine, but international be so affected unless there is not enough capacity to go international? Sometimes I am getting 2meg international, but 6 or 7 meg local. Its quite a large difference.
 
This is getting ridiculous , i understand the shaping on p2p during office hours ( btw since when is Saterday and Sunday 08:00 to 20:00 office hours ) but its fine , leave pc on at night and from midnight to 8 it can download fine . Well Screw That because of late during the early morning hours now my account just disconnects ! Tested with my one of my old Sainet accounts and lo and behold it does not disconnect randomly at night or day even when on idle .

The only solution is shutting down the modem and restarting it , as the synch light is showing all is well , but i get the yellow triangle of death by network connections ,which is not a Telkom fault but a service provider fault .

Its a brand new modem , and all settings are to standard .

Afrihost really ? Your service and quality has always been above way above par , and you have a hell of a marketing team ( except for the top down loaders fiasco ) but since you guys moved to the MTN network ( which i loath more than telkom if that can be believed ) everything has gone pear shaped

FIX THIS !
 
AfriMan said:
I'm truly sad to read your post. While we do our best to resolve or mitigate technical hitches, we never want to lose the trust of our clients and the personal relationship we build with you. Our IPC will be live at the latest the 25th of Feb. We are doing our utmost to provide the best possible experience until this goes live.

I understand your feelings about not wanting a "special fix" but that solutions should be applied throughout. I assure you we are not doing that kind of thing. Our guys are just making sure that every possible angle is investigated which might affect or improve your experience. For me, my sole purpose on this forum is to be a resource for information, and a conduit for service. So I hope that you will take the opportunity to chat to me about how we can help. But I 100% agree that it should not be special service, all our clients should get equally excellent service.
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Hey Afriman. Let me clarify, I was not in anyway saying anything negative about you. I absolutely appreciate and value what you do on the forums. My gripe is with things that I believe are outside of your control. I'll be honest in that I'm waiting for the IPC to go live and then see where I'm at. I'd hate to leave AfriHost, because I believe the intention of AfriHost is good (I hope I'm not being naive here), but you are being let down by the Tech side of your company.

I'll PM you and we can see where we are.
 
EDIT: Never mind. Just received call that telkom tekkie is on his way to check. Who would have thought that it helps to fight with telkom..... :wtf:

Sorry for posting this on here but I have no other recourse.

On the 4th of Feb I logged a fault AH20130204-44515 with afrihost because of the modem dropping connection. We later (2 days) found out that the voice line also goes down and started to notice that it is after the wind has blown a bit. Sometimes after a big gust the line comes back but then it gusts again and everything is down.
We logged the fault with telkom as well. (BIG MISTAKE) after 3 escalations the status from Telkom side is that the line is fine (even though no technician was on the premises). Does not matter how many times I explain to them that the voice line goes down intermittendly when the wind is blowing. As I write this now the line is dead, obviously same with the ADSL side. I escalated again 20 minutes ago, but I am not holding thumbs.

Afriman. Can someone please look at my ticket again and take telkom by the hand and explain to them how to go about fixing it,I am not very fluent in idiot language. I am at my wits end.
 
Last edited:
4Meg line and account.

Test conducted on 13 February 2013 17:56:03

Download Speed: 632 kbps (79 KB/sec transfer rate)

Upload Speed: 442 kbps (55.3 KB/sec transfer rate)

Latency: 215 ms
 
4Meg line and account

(Local) Test conducted on 2/13/2013 6:16:34 PM

Download Speed: 2715 kbps (339.4 KB/sec transfer rate)
Upload Speed: 372 kbps (46.5 KB/sec transfer rate)
Latency: 36 ms

(International) Test conducted on 2/13/2013 6:17:05 PM

Download Speed: 1418 kbps (177.3 KB/sec transfer rate)
Upload Speed: 319 kbps (39.9 KB/sec transfer rate)
Latency: 206 ms
 
4Meg line and account.

Test conducted on 13 February 2013 18:28:36

Download Speed: 2523 kbps (315.4 KB/sec transfer rate)
Upload Speed: 459 kbps (57.4 KB/sec transfer rate)
Latency: 43 ms

Test conducted on 13 February 2013 18:30:09

Download Speed: 1107 kbps (138.4 KB/sec transfer rate)
Upload Speed: 330 kbps (41.3 KB/sec transfer rate)
Latency: 230 ms
 
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