Afrihost Uncapped ADSL Feedback

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new_in_za3 said:
Quite possible. But Afrihost's network status page acknowledged that there was a problem earlier, however now it claims there no longer is a problem, while it seems obvious to me at least that their problems are far from fixed.
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We did respond to reports from Pretoria clients that there was an issue, however this was not related to our network. Telkom would not confirm this, though multiple ISPs had the same issue.

When the reports seemed to dissipate, we removed the notice. There was never an issue on our side related to what was experienced.
 
francoiswnel said:
We've been getting extremely slow and intermittent speeds on our Afrihost Business DSL 10mb connection in Cape Town for the past few months. Lately it's gotten to the point where we can barely work. Uploads fail constantly, email accounts go down, emails don't send, and websites require multiple refreshes to load. In fact, it took me about 5 minutes to get to this page on MyBB alone.

About two weeks ago, I phoned Afrihost and requested an explanation. We got told to phone Telkom and reset the line, which we did, to no effect.

Yesterday, we tried a Telkom account on the router, in an attempt to troubleshoot the connection, and rule out anything like network overuse or line faults. With the Telkom account in place, the connection functioned perfectly as it should. Speeds were great, and everything just worked. Now, we're back on the Afrihost account as the Telkom account is not uncapped, and the internet is practically dead again.

I am not exactly an IT specialist, but this test indicates to me that the Afrihost account itself is the problem, not the line. I have phoned Afrihost for more information, and got told that they will rebuild the account/reset the connection/something and we need to give it a day. However, I don't really have much confidence in the technical skills of the person on the other end, as he asked wether our ping was "438 megabytes". Right.

Does anyone have any other insights? Afrihost representative - do you have any ideas?

Thanks in advance.

Edit: Speedtest on SAIX, when it loads, gives us around 2mbps down this morning, and less than 0.2mbps up, with pings between 150-500. The Speedtest itself only works about 1 in 5 times. Hell, I'd probably be happy with 2mbps, if it stayed at that speed constantly.
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I see you have PM'ed me, thanks I will have our people look into this. As far as I know the Cape Town IPC is running fine, so contention is well within limits. Business should be getting unshaped priority, so you should be getting line speeds during office hours (or all hours pretty much).

Will give you feedback via PM :)
 
I've had two different test accounts now and both did the same thing:

Works fine initially, after some time, latency and download speeds go down the drain. At this point, you cannot even watch a 480p YouTube clip without buffering.

I'll give it until the 23rd and if there are no improvements, I'm going back to Mweb - never had this kind of issue with them!
 
AfriMan said:
We did respond to reports from Pretoria clients that there was an issue, however this was not related to our network. Telkom would not confirm this, though multiple ISPs had the same issue.
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Yes, it might have been on the Telkom side of things, but I am paying you to deal with that. Let me quote from your website: Let us manage everything regarding your ADSL line faults. I also looked around a bit on the threads here on Mybroadband, and I didn't see users of any other ISP complain about downtime.

AfriMan said:
When the reports seemed to dissipate, we removed the notice.
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And removed it completely. It's not even in the 'past notices' section. And that's despite the fact that you must have been able to see that the traffic patterns from Pretoria were not at normal levels.

Anyway, service was finally restored around 17:30-ish after being down the whole day.
 
new_in_za3 said:
Yes, it might have been on the Telkom side of things, but I am paying you to deal with that. Let me quote from your website: Let us manage everything regarding your ADSL line faults. I also looked around a bit on the threads here on Mybroadband, and I didn't see users of any other ISP complain about downtime.



And removed it completely. It's not even in the 'past notices' section. And that's despite the fact that you must have been able to see that the traffic patterns from Pretoria were not at normal levels.

Anyway, service was finally restored around 17:30-ish after being down the whole day.
Click to expand...

We manage your ADSL line to the closest Telkom infrastructure. If Telkom's exchanges are down, and there is a general service problem in the area, that is well beyond our control. We do our best to get information from Telkom - but if they say there isn't a problem, it's very difficult for us.
 
AfriMan said:
I see you have PM'ed me, thanks I will have our people look into this. As far as I know the Cape Town IPC is running fine, so contention is well within limits. Business should be getting unshaped priority, so you should be getting line speeds during office hours (or all hours pretty much).

Will give you feedback via PM :)
Click to expand...
Thanks!
 
On my 4MB uncapped line:

Local:
Test conducted on 3/5/2013 1:54:42 PM
Download Speed: 241 kbps (30.1 KB/sec transfer rate)
Upload Speed: 322 kbps (40.3 KB/sec transfer rate)
Latency: 115 ms

International:
Test conducted on 3/5/2013 1:57:45 PM
Download Speed: 54 kbps (6.8 KB/sec transfer rate)
Upload Speed: 374 kbps (46.8 KB/sec transfer rate)
Latency: 323 ms
 
Hello

I cancelled with Afrihost after the whole MTN debacle..

IS it still the same? PEople of Afrihost?


My experience was

slowspeeds and a huge ping increase internationally.
 
Last edited:
Grizz said:
Hello

I cancelled with Afrihost after the whole MTN debacle..

IS it still the same? PEople of Afrihost?


My experience was

slowspeeds and a huge ping increase internationally.
Click to expand...

Same experience, but haven't cancelled yet. Hoping Afriman can help.
 
Grizz

Who cares! I don't! If you are happy with what you have then why ask. Just read the responses.
 
I've been running at max line speed on most of my P2P stuff since the IPC went live on the 28th... International and local pings have been good around 200ms international and 40ms national ping off PingTest.net which is consistent with all the other ISP's I've trialed. HTTP/NNTP downloads have been maxing out as well when I've needed them and have been streaming 1080p youtube with no problems :D Let's hope it keeps up like this ;)
 
As of yesterday I'm getting great speed, latency is back to being in the 20's after having been over 1000ms for a couple days.

Very happy with my account :D
 
Test conducted on 05 March 2013 17:19
Download Speed: 2418 kbps (302.3 KB/sec transfer rate)
Upload Speed: 410 kbps (51.3 KB/sec transfer rate)
Latency: 201 ms

Latency creeping up after a whole day of sub 180
 
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