Afrihost Uncapped ADSL Feedback

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AfriMan said:
Similar issues seemed to have cropped up in Pretoria, though it also seems to have gone away. We had a few clients complaining that they were not able to authenticate or got no throughput. This was on multiple ISP accounts, to my knowledge.

Anyone still experiencing this?
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I see your 'network status' page now once again claims that everything is fine and dandy on the ADSL front, however I am still offline with my Afrihost ADSL connection in Pretoria.
 
Problems still going strong in Stellenbosch. After a stunning start to the day - latency 22ms and speeds of 3Mbps plus I am now back to local latency of 700ms and downloads of ,5Mbps on a 4 Meg capped package. Patience wearing thin as the only response I get from support is that they are aware of a problem and no ETA for resolution.
 
So, some update on ADSL being dead in Pretoria... It seems that if I keep a ping to my internet connection running from the outside and then choose 'fix my ADSL line' from Clientzone, Afrihost will let _exactly_ one ping packet through on my line before it dies completely again.

$ ping -n 105.236.x.y
PING 105.236.x.y (105.236.x.y) 56(84) bytes of data.
64 bytes from 105.236.x.y: icmp_req=64 ttl=242 time=216 ms
^C
--- 105.236.x.y ping statistics ---
148 packets transmitted, 1 received, 99% packet loss, time 148160ms
rtt min/avg/max/mdev = 216.900/216.900/216.900/0.000 ms
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Afriman, can we expect ADSL in Pretoria to work again today?
 
new_in_za3 said:
I see your 'network status' page now once again claims that everything is fine and dandy on the ADSL front, however I am still offline with my Afrihost ADSL connection in Pretoria.
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The problem is techinically not with Afrihost, it is with Telkom. It is an exchange fault, not a fault on the afrihost network.
 
Prof.Merlin said:
The problem is techinically not with Afrihost, it is with Telkom. It is an exchange fault, not a fault on the afrihost network.
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Quite possible. But Afrihost's network status page acknowledged that there was a problem earlier, however now it claims there no longer is a problem, while it seems obvious to me at least that their problems are far from fixed.
 
I just had the most strange result.
I did a VDSL availability check with Telkom Line checker.
I have a 10Mbps line and it sync @ 10015kbps

So what's up with the 4Mbps result!

DMT Status Up
Operational Mode ADSL2+
Upstream 1019 kbps
Downstream 10015 kbps
SNR Margin (Upstream) 8.3 db
SNR Margin (Downstream) 19.7 db
Line Attenuation (Upstream) 11.2 db
Line Attenuation (Downstream) 21.0 db

Telkom result say this:

Your exchange supports ADSL

Maximum speed available in your area is 10Mbps

Your current product speed is : 4Mbps

Please note: The provision of Telkom's ADSL service is subject to network availability, distance, copper quality and line sync speed limitations. ADSL is a best-effort service.
 
In CT at 6.11 in afternoon, torrents 186kbps on 2mb line:)
Last month, torrents would only download at full speed after midnight
 
Same link speeed, same result on the VDSL check!

jannier said:
I just had the most strange result.
I did a VDSL availability check with Telkom Line checker.
I have a 10Mbps line and it sync @ 10015kbps

So what's up with the 4Mbps result!

DMT Status Up
Operational Mode ADSL2+
Upstream 1019 kbps
Downstream 10015 kbps
SNR Margin (Upstream) 8.3 db
SNR Margin (Downstream) 19.7 db
Line Attenuation (Upstream) 11.2 db
Line Attenuation (Downstream) 21.0 db

Telkom result say this:

Your exchange supports ADSL

Maximum speed available in your area is 10Mbps

Your current product speed is : 4Mbps

Please note: The provision of Telkom's ADSL service is subject to network availability, distance, copper quality and line sync speed limitations. ADSL is a best-effort service.
Click to expand...
 
well last night seemed problem free in Cape Town... ingame latency was 178ms and the 25man raid was smooth.
1st time in a long time I'm downloading a torrent and during the evening getting 120kb/s is that normal for a 4mb line?
 
Afriman leave everything as it is for at least a week,then and only then you start tweaking.
Its almost better than when afrihost was with IS. Moved 40gig this month alone.
 
We've been getting extremely slow and intermittent speeds on our Afrihost Business DSL 10mb connection in Cape Town for the past few months. Lately it's gotten to the point where we can barely work. Uploads fail constantly, email accounts go down, emails don't send, and websites require multiple refreshes to load. In fact, it took me about 5 minutes to get to this page on MyBB alone.

About two weeks ago, I phoned Afrihost and requested an explanation. We got told to phone Telkom and reset the line, which we did, to no effect.

Yesterday, we tried a Telkom account on the router, in an attempt to troubleshoot the connection, and rule out anything like network overuse or line faults. With the Telkom account in place, the connection functioned perfectly as it should. Speeds were great, and everything just worked. Now, we're back on the Afrihost account as the Telkom account is not uncapped, and the internet is practically dead again.

I am not exactly an IT specialist, but this test indicates to me that the Afrihost account itself is the problem, not the line. I have phoned Afrihost for more information, and got told that they will rebuild the account/reset the connection/something and we need to give it a day. However, I don't really have much confidence in the technical skills of the person on the other end, as he asked wether our ping was "438 megabytes". Right.

Does anyone have any other insights? Afrihost representative - do you have any ideas?

Thanks in advance.

Edit: Speedtest on SAIX, when it loads, gives us around 2mbps down this morning, and less than 0.2mbps up, with pings between 150-500. The Speedtest itself only works about 1 in 5 times. Hell, I'd probably be happy with 2mbps, if it stayed at that speed constantly.
 
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