Afrihost Uncapped ADSL Feedback

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AfriMan said:
An issue at the data centre where our JHB IPC is located caused the IPC to temporarily go down, as we lost connectivity on the network. The IPC was immediately brought back up, but all the affected clients (in the Northern Region) were disconnected and then needed to re-authenticate. The flood of requests is massive, and we're trying to find ways to get them through more efficiently so every one can get back online.
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I am interested to know why you are the only ISP having a backlog of authentication requests when you have an IPC outage. I do not recall ever seeing it happening with MWEB, SAIX or even IS. Just do not blame this on SAIX because they are a mere proxy for the authentication requests. SAIX uses the same proxies for all DSL clients out there and they are coping just fine.

Did you guys not do DR testing with your radius environment before cutting over in 2012 to MTN. It is not that difficult to simulate thousands of access-requests per second in order to determine if your back-end can cope with the demand. To me it sounds like your back-end database (hopefully databases) are struggling to cope with the amount of authorization requests required.

Do you guys not know how many requests per second your database should be able to handle and then expand accordingly? This is not the first time that you had this particular problem. Do you not learn from your previous mistakes?

Just pondering.

Michael
 
OK , This is how not to do support

I am having crap with very high latency on my line. Both openweb and afrihost accounts.
After an email discussion between me and openweb they end off by saying I need to talk to telkom about the port/line.
Now my port and line are sitting with Afrihost so I send a mail with all the history between myself and openweb to afrihost support to open a ticket.

I get a reply back :

Please state your problem, because the line tests ok ...
AND HE HAS ALLREADY CLOSED THE TICKET AND ALL FURTHER MAILS IN REPLY ARE IGNORED.

Serious guys , I put my line with you guys for a reason so that I didnt need to talk to telkom as you supposedly had better skills and technical support than telkom.......

Ticket Ref : #DAR-593-55196

All this after all the mtn move crap just makes me wonder where the support has gone and why I didnt unbundle everything when I canceled my uncapped accounts.
 
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Gary Waterworth said:
OK , This is how not to do support

I am having crap with very high latency on my line. Both openweb and afrihost accounts.
After an email discussion between me and openweb they end off by saying I need to talk to telkom about the port/line.
Now my port and line are sitting with Afrihost so I send a mail with all the history between myself and openweb to afrihost support to open a ticket.

I get a reply back :

Please state your problem, because the line tests ok ...
AND HE HAS ALLREADY CLOSED THE TICKET AND ALL FURTHER MAILS IN REPLY ARE IGNORED.

Serious guys , I put my line with you guys for a reason so that I didnt need to talk to telkom as you supposedly had better skills and technical support than telkom.......

Ticket Ref : #DAR-593-55196

All this after all the mtn move crap just makes me wonder where the support has gone and why I didnt unbundle everything when I canceled my uncapped accounts.
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+1, this is what I have come to expect from AH support, though my issues have all been billing queries and issues.
 
@Gary Waterworth , send AfriMan a PM and he will sort you out and tell him who that support person was if they gave a name :D. This is not acceptable so hope you get sorted. I am sure AfriMan must be p!ssed about things that happened this week :p so be patient as he should reply :).
 
Sent him a pm a bit earlier ...

Opened a web ticket asking why the prev ticket ( included number ) was shown as resolved and that ticket is also now showing as resolved...

Seriously , I just shake my head at them..
 
Had to disconnect earlier due to lightning and now can't get back online (FNB to rescue) .. Afrihost this is becoming PATHETIC!!!!!!!!!!!!!!!!! Every month there are are at least 4-6 days where Afrihost is down or provides incredible slow connectivity... Most of the time I can't even be bothered to call the call center anymore.. Just tried it this afternoon though.. You're caller number 22 waiting in the line... DISGUSTED!!!!
 
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@Gary Waterworth don't worry, his really high up ;-) in the company so if anyone can get you sorted, it is AfriMan :D.
 
Was i supposed to be disconnected too?

Apart from my interview this afternoon 11am to 1pm i've been using my connection, haven't disconnected?
 
@Bufamotis, NOT unless your line is unstable. This only applies to those accounts that dc'd and need to authenticate :p.
 
OK, I've got the auth error as well, I've been trying to figure it out and I think I can see what has happened

With the new MTN ips have been starting with 105.* (I need to give myself network access every now and then). My ip is now resolving to 41.*

Looks like it's trying to put us on the old IS network or something (not a network expert here, but it's my guess)

I live in capetown, perhaps this is because of the hardware failure this weekend and the new stuff isnt configured correctly?

(3 major blackouts form afrihost in a week... maybe it is time to move to a more stable network)
 
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