Afrihost Uncapped ADSL Feedback

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My speed has been degrading again this evening - From about 5:00pm 4mb/s - 6:00pm 3mb/s - 7:00pm 2.1mb/s and now at 8:42 it is 0.8mb/s - there is something SERIOUSLY WRONG! - was contemplating MWEB Today - we cannot continuously have these issues.......
 
I'm struggling for the first time tonight. 1 meg.

2189747011.png



Test conducted on Wed Sep 19 2012 21:14:11 GMT+0200 (SAST)

Download Speed: 237 kbps (29.6 KB/sec transfer rate)
Upload Speed: 605 kbps (75.6 KB/sec transfer rate)
Latency: 95 ms
 
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4 Meg line. Location, Cape Town (Parklands).

The silence from Afrihost is deafening.......from the website main page

afrihost - pure internet joy
Call us on 011 612 7200
network fully operational

My line...

Test conducted on 19 September 2012 09:08:52 PM

Download Speed: 2088 kbps (261 KB/sec transfer rate)

Upload Speed: 83 kbps (10.4 KB/sec transfer rate)

Latency: 187 ms
 
also getting crappy speeds tonight.

http://www.speedtest.net/result/2189790447.png

197KB/s - 4Mbps line

Mpumalanga



Status

There no defects on the line.

The status of the Central Office

CurrentSyncRate

4096kbps

The current downstream speed established between the DSLAM and the modem in kbps(kilo bits per second)

MaxSyncRate

4096kbps

Maximum speed at which the ADSL Termination units( Remote and Central Office) communicate, measured in kbps

MinSyncRate

640kbps

Minimum speed at which the ADSL Termination units( Remote and Central Office) communicate, measured in kbps

SNR

11.7dB

[Signal-to-Noise Ratio] - The signal-to-noise ratio on the line measured in dB(decibels). A value above 6 dB indicates sufficient signal strength

Attenuation

19.5dB

The amount of resistance in the line measured in dB(decibels). If this value is high then the signal quality is low, and vice versa. A value above 55 dB is bad.


Sync Status at Remote Location [ADSL Router]


Status

There no defects on the line.

The status of the Remote Location


CurrentSyncRate

512kbps

The current downstream speed established between the DSLAM and the modem in kbps(kilo bits per second)


MaxSyncRate

512kbps

Maximum speed at which the ADSL Termination units( Remote and Central Office) communicate, measured in kbps


MinSyncRate

256kbps

Minimum speed at which the ADSL Termination units( Remote and Central Office) communicate, measured in kbps


SNR

15.5dB

[Signal-to-Noise Ratio] - The signal-to-noise ratio on the line measured in dB(decibels). A value above 6 dB indicates sufficient signal strength

Attenuation

38.0dB

The amount of resistance in the line measured in dB(decibels). If this value is high then the signal quality is low, and vice versa. A value above 55 dB is bad.
 
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Server: Cape Town
Download: 1.29 Mbps
Upload: 0.58 Mbps
Ping: 58 ms

4Mb line. Ping times used to be in the low 20s. I hope this is sorted out soon.
 
Capped here though, but 750ms ping to London... and 75ms to CT (and I am in CT) so it's a cross product issue it seems. Hoping for a fast fix... Oddly enough my speed is not an issue, just the latency.
 
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Test conducted on Wednesday, September 19, 2012 10:59:45 PM

Download Speed: 1507 kbps (188.4 KB/sec transfer rate)

Upload Speed: 785 kbps (98.1 KB/sec transfer rate)

Latency: 39 m

Surely this is not due to congestion?
 
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Looks like we have been patient enough. I can see frustrations on all the posts. I'm frustrated as well. These talks of the "imminent" MTN backbone just drags on and on.

Maybe it's time we speak with our wallets and jump. But then again 30 or 40 of us jumping ship will do nothing to AH's bottom line. I'm sure other people join AH in their hordes. They will be frustrated soon as well.

BTW. I have only done 58GB this month so far on my 2meg line. That is with 3 BB's, 1 laptop, 1 SG3 and 1 pc permanently running cough cough "torrents"(you know updates, Linux distro's etc etc)

I used to do 80-90GB on a OW 384 line monthly.
 
We understand that this is frustrating, and we are doing everything we can to alleviate the problem.

I would urge you not to jump ship at this stage, we are fast-tracking our network change in the light of the positive test results, and if all goes well, this rough patch will be behind us very soon. It is everyone's individual choice, of course, but I do urge you to bear with us a little longer. Loyal Afrihosters will know that we always deliver the lion's share to our clients in the end.
 
If AfriMan says it, it is so! :twisted: *in hypnotized zombie tone*

Luckily I am pretty busy with work at the moment, and not using my internet much and have no time to change ISPs. So I guess I'll wait to see if the network change helps.
 
AfriMan said:
We understand that this is frustrating, and we are doing everything we can to alleviate the problem.

I would urge you not to jump ship at this stage, we are fast-tracking our network change in the light of the positive test results, and if all goes well, this rough patch will be behind us very soon. It is everyone's individual choice, of course, but I do urge you to bear with us a little longer. Loyal Afrihosters will know that we always deliver the lion's share to our clients in the end.
Click to expand...

Afriman can you give us an idea of when more or less this change will take place?
 
jackshiels said:
Yes, this please.
Click to expand...
+1
My cancelation was placed . If Afrihost will come with something I can always cancel . I don't want to play " the game " for another month I just want the type of service which I paid for .
 
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AfriMan said:
We understand that this is frustrating, and we are doing everything we can to alleviate the problem.

I would urge you not to jump ship at this stage, we are fast-tracking our network change in the light of the positive test results, and if all goes well, this rough patch will be behind us very soon. It is everyone's individual choice, of course, but I do urge you to bear with us a little longer. Loyal Afrihosters will know that we always deliver the lion's share to our clients in the end.
Click to expand...

Sorry, but this is meaningless without an ETA. What is very soon? 1 week? 1 month? 6 months? I'm not shouting at you afriman as i understand you are not allowed to divulge such information, but ambiguous statements like this don't really help. You require 1 months notice for cancellation, so I'm sure you understand people are anxious to know how long this is going to last before the 25th comes along....
 
Just before leaving for work, my account was performing much better. Hopefully when I get home things will still be good.
 
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