Afrihost Uncapped ADSL Feedback

Status
Not open for further replies.
Our team are still working on the QoS to deliver the lowest possible contention on Uncapped. As I've said, torrents and P2P are eating the lion's share of the bandwidth, and pushing contention up much higher. Interestingly, we have moved 50% more bandwidth this month than our highest ever total, so clearly there is faster access to bandwidth on the network, we just need to spread this more evenly.

To bring this in line, torrents, NNTP, etc are going to be heavily de-prioritised in favour of real time traffic (HTTP, etc). We need to do this so everyone can get more stable speeds. When we see the network has spare capacity (most likely in later hours), we'll open that up for better speeds. Our primary concern is to give everyone a fair share at the table, and the gluttons can go crazy after that.

We know it's frustrating, we completely acknowledge that. We really need your feedback to determine if what we're doing is working or not. I have been assured that no expense or resources will be spared to get this resolved.
 
Most likely congested at your Telkom exchange. When you back at home tonight run a traceroute and post the output here.

Well, it's possible, but the coincidence would be enormous. It's like someone flicked a switch last Thursday/Friday -- Internet was perfect before then, and then suddenly terrible.

Will post the traceroute results tonight. Just to any old site (e.g. Google?) or did you have something specific in mind?
 
To bring this in line, torrents, NNTP, etc are going to be heavily de-prioritised in favour of real time traffic (HTTP, etc).

Does YouTube fall under the "torrents, NNTP, etc" part or the "HTTP, etc" part??

I watch a lot of HD YouTube on my 55" TV. Well, I used to :wtf:
 
Our team are still working on the QoS to deliver the lowest possible contention on Uncapped. As I've said, torrents and P2P are eating the lion's share of the bandwidth, and pushing contention up much higher. Interestingly, we have moved 50% more bandwidth this month than our highest ever total, so clearly there is faster access to bandwidth on the network, we just need to spread this more evenly.

To bring this in line, torrents, NNTP, etc are going to be heavily de-prioritised in favour of real time traffic (HTTP, etc). We need to do this so everyone can get more stable speeds. When we see the network has spare capacity (most likely in later hours), we'll open that up for better speeds. Our primary concern is to give everyone a fair share at the table, and the gluttons can go crazy after that.

We know it's frustrating, we completely acknowledge that. We really need your feedback to determine if what we're doing is working or not. I have been assured that no expense or resources will be spared to get this resolved.

I understand that certain protocols have to be shaped, but for me everything has been throttled to death for the past few days.
 
Afriman, sounds like you guys are implementing a shaping protocol finally. I will try to sort out some NNTP traffic this evening to test a blend of HTTP, port 80 downloads, NNTP, FTP, SSL and streaming YouTube 720p. Yesterday was still hard-throttled to 1 mbps on a 10 meg line till 10:30. If QoS is in play then I should see distinct changes in troughput when I start/stop those services.

If that doesn't work out by tomorrow as per your PM I look forward to a refund
 
I've self-limited my NNTP traffic to 400KB/s now since the system isn't managing my account speed correctly,doing my bit to help ;)
 
Same k@k excuse. Our team.. blah blah blah... Catch a wake up guys Afrihost is taking u for a ride after taking your money on the 1st they shaped u to k@k speed.

torrents, p2p blah blah bhal stop taking k@k to the people who's money u took. Because u uncapped they don't give a flying duck about you. You are penalized for being uncapped and everything is throttled even plain http downloads. Sad but true.

It' frustrating u say.. No it's blêrrie crime what u guys are doing. Taking money then providing the most k@k service available to the people that pays the most, just because they might abuse.

No expense will be spared, yeah right because u made lots of money by charging people a k@k load of money with no real service in return.


Our team are still working on the QoS to deliver the lowest possible contention on Uncapped. As I've said, torrents and P2P are eating the lion's share of the bandwidth, and pushing contention up much higher. Interestingly, we have moved 50% more bandwidth this month than our highest ever total, so clearly there is faster access to bandwidth on the network, we just need to spread this more evenly.

To bring this in line, torrents, NNTP, etc are going to be heavily de-prioritised in favour of real time traffic (HTTP, etc). We need to do this so everyone can get more stable speeds. When we see the network has spare capacity (most likely in later hours), we'll open that up for better speeds. Our primary concern is to give everyone a fair share at the table, and the gluttons can go crazy after that.

We know it's frustrating, we completely acknowledge that. We really need your feedback to determine if what we're doing is working or not. I have been assured that no expense or resources will be spared to get this resolved.
 
Just switched to MWEB. Lets see how this goes.

Torents, NZB, speedtest and http downloads all top out at 1mb so it is not shaping specific protocols.
 
Changed to Openweb for the special offer, Same price and hopefully stable performance... Really wanted it to work with Afrihost, but my gaming is important to me, especially with black ops 2 around the corner, and being throttled to death every day with fluctuating speeds and pings is just not acceptable
 
My Afrihost 1Mbps uncapped account seems dead right now, cant even complete a damn speed test.

Why am I still paying these idiots, I am paying for a service which I expect to work every day, no excuses!!

Test conducted on Wed Nov 07 2012 12:44:17 GMT+0200 (South Africa Standard Time)

Download Speed: 166 kbps (20.8 KB/sec transfer rate)
Upload Speed: 419 kbps (52.4 KB/sec transfer rate)
Latency: 76 ms

THIS IS NOT ACCEPTABLE !!!
 
Last edited:
This is the email i got this morning from afrihost:
Afrihost said:
Good day.

I trust that you are well:-)

Please note that is it very important to ensure that your phone line extensions
all have micro filters installed.
Please kindly swap the filters and test the speed.
Please connect directly to the phone socket without the filters and test.
If this does not improve, please provide us with the results.
As per Telkom they prefer results from two different ISP's.
In this case it will be Telkom and Afrihost.
This can be accessed through http://www.saix.net/

Please note that ADSL is, as much as i hate using these words, a best effort service.
Telkom's aim is to give the 4 meg as far as possible, but this is not always attainable.
Thats why it is described as a UP TO 4 meg profile.
There are so many factors that could influence the line so they can not guarantee that the client will get 4 meg.
For instance if your house is far from the exchange then the suitable speed to stabilize the line would be 3072kbps.
However in future this will change with the Telkom upgrades to 20meg up to 40meg high speed.

So i did a test guess what happened yip this right telkom account was better:

Me Testing said:
Telkom Account :
Cape Town
Download Speed: 3590 kbps (448.8 KB/sec transfer rate)
Upload Speed: 426 kbps (53.3 KB/sec transfer rate)
Latency: 44 ms
07 November 2012 11:12:56 AM

Rosebank
Download Speed: 3603 kbps (450.4 KB/sec transfer rate)
Upload Speed: 429 kbps (53.6 KB/sec transfer rate)
Latency: 28 ms
07 November 2012 11:14:18 AM

Durban
Download Speed: 3583 kbps (447.9 KB/sec transfer rate)
Upload Speed: 434 kbps (54.3 KB/sec transfer rate)
Latency: 18 ms
07 November 2012 11:15:04 AM

Afrihost Account
Cape Town
1636 kbps (204.5 KB/sec transfer rate)
Upload Speed: 427 kbps (53.4 KB/sec transfer rate)
Latency: 50 ms
07 November 2012 11:20:17 AM

Rosebank
1539 kbps (192.4 KB/sec transfer rate)
Upload Speed: 431 kbps (53.9 KB/sec transfer rate)
Latency: 31 ms
07 November 2012 11:21:07 AM

Durban
1474 kbps (184.3 KB/sec transfer rate)
Upload Speed: 427 kbps (53.4 KB/sec transfer rate)
Latency: 58 ms
07 November 2012 11:22:09 AM
 
Last edited:
I love it how Afrihost's support keeps trying to tell people that their problems are because of Telkom, because of filters, because of anything except Afrihost when they full well know that Afrihost's network just doesn't work currently and hasn't for weeks.
 
I love it how Afrihost's support keeps trying to tell people that their problems are because of Telkom, because of filters, because of anything except Afrihost when they full well know that Afrihost's network just doesn't work currently and hasn't for weeks.

This really cheeses me off too! And then the helpdesk guys ask you to reset your router/port resets etc etc.
 
Funny how when a network goes pear-shaped it always gets blamed on heavy users.

In my opinion the planning around this move from IS to MTN was piss poor. How can you start with no shaping policy and QoS? Now the users are put through the blender. The only way Afrihost can redeem themselves is to sort this ASAP and if the can't to reimburse clients.

They need to take a long hard look at themselves and their support. Blaming your customers is not good.
 
Status
Not open for further replies.
Top
Sign up to the MyBroadband newsletter
X