We did a lot of research on capacity, shaping, trends, but there was only so much information available from our time with IS. This was also part of our reason for leaving, is that we wanted greater control over how products were managed so that we can could find ways of offering better value, but also move away from the throttling/rate limiting model. There was almost a year of due diligence, testing and planning involved, with our team, MTN, and local and overseas experts. In short, we really feel we did everything we could. Several things happened NOT according to plan, the migration across happened and faster than we had planned, we had left all accounts unshaped for too long (as our initial shaping plan didn't take - we found out later that the traffic management tools weren't working properly as well). The reality is that most of the info we needed could only be determined once our entire client base was on the network.
This is the facts, and personally I'm very proud of the guys. To have one of our company directors sitting in a boardroom running tests until he was satisfied (where others would be out playing golf) shows me that our dedication to the ideals of Afrihost have never been stronger. We are motivated by our clients and delivering a different kind of service. We believe in the long run it was still a great move by us to take our company to the next level.
We did win ISP of the Year, and that was during a time when our ADSL service was not at it's best, but we prevailed due to our commitment to our clients. We believe the same will apply, and not long from now these issues will be far behind all of us.
