Afrihost Uncapped ADSL Feedback

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AfriMan said:
Well I disagree, we want something even better. We want to get rid of throttles and star ratings that ground people to a dead halt. We want to find ways that heavy users and light users all get the best possible experience and everyone feels that they get value for their money all the time. It's most likely going to cost us more in increased bandwidth usage though we are not increasing our prices, but that's where we want to be as a company. When we achieve what we have in mind, it will redefine ADSL services in SA.

It's not a corporate flip off, it's the honest to goodness truth about how we are thinking and approaching our ADSL service.
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With the greatest respect AfriMan, I personally do understand what AfriHost is trying to do, but......
Why must we suffer with bad internet experiences when the "I CAN HAZ THE WHOLE INTERNETZ DOWNLOADED THIS MONTH" (apologies for the caps) crowd can get away with constant downloading/hogging of the same bandwidth we pay for? How would that be fair to us?
That being said, I really hope that AfriHost can achieve the goal they are striving for.
 
psynapt1k said:
With the greatest respect AfriMan, I personally do understand what AfriHost is trying to do, but......
Why must we suffer with bad internet experiences when the "I CAN HAZ THE WHOLE INTERNETZ DOWNLOADED THIS MONTH" (apologies for the caps) crowd can get away with constant downloading/hogging of the same bandwidth we pay for? How would that be fair to us?
That being said, I really hope that AfriHost can achieve the goal they are striving for.
Click to expand...

That's a great question, no disrespect taken :)

We're looking to the future as to how we want to do things. The reality is the more bandwidth we consume, the more we can drive down prices. The more bandwidth prices drop, the more capacity we can purchase to offer better speeds. remember than 20-40GB is just around the corner, so bandwidth consumption is about to go completely ape. And we're totally cool with that!

At the end of the day, everyone plays their part, and the linux distro downloaders are instrumental in helping us offer better pricing to the light users. We want everyone to get the most of their experience, and it kills us to have to work towards punishing them. We are going to definitely institute measures to bring them in line for the short term, but we eventually want to find ways of letting everyone get what they need.
 
AfriMan said:
That's a great question, no disrespect taken :)

We're looking to the future as to how we want to do things. The reality is the more bandwidth we consume, the more we can drive down prices. The more bandwidth prices drop, the more capacity we can purchase to offer better speeds. remember than 20-40GB is just around the corner, so bandwidth consumption is about to go completely ape. And we're totally cool with that!

At the end of the day, everyone plays their part, and the linux distro downloaders are instrumental in helping us offer better pricing to the light users. We want everyone to get the most of their experience, and it kills us to have to work towards punishing them. We are going to definitely institute measures to bring them in line for the short term, but we eventually want to find ways of letting everyone get what they need.
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Supply and Demand! :)
Thanks AfriMan
 
OK, something happened on the network in the last 24 hours. Last night I recorded the best pings on speedtest but the worst download. Today is now the first time I've had a chance top test during the day and my download is 100% acceptable and my pings are still good:




O'm on 2Mb and during the test I still have some background processes running that would effect both ping and download.
 
AfriMan said:
Well I disagree, we want something even better..........
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Also with respect, I hear the stories of "overall best possible experience" and IS managed the previous scenario and you don't know how they did it, warra warra warra. So why don't AH try and give us what we had before the emtyn switch, so that 99.9% of your users are happy again and then try and build/better that in weeks to come.

But I guess this is too late, it's been about a month on the "new" network, so we will just have to bite the bullet during the festive season.

Disclaimer: I know I'm not a current AH uncapped client, but I was before the move and after the move. I still have a capped account though and judging on the lack of performance on this, I can only imagine what the uncapped users are going through. Don't worry, I have my own problems with my new provider.
 
AfriMan said:
/snip

It's not a corporate flip off, it's the honest to goodness truth about how we are thinking and approaching our ADSL service.
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Not what I said. :/

I didn't intend implying that your answer was a flippant one, just that the average uncapped user would rather see reasonable thresholds than being reigned back from the first megabyte.
 
pjjdp said:
Also with respect, I hear the stories of "overall best possible experience" and IS managed the previous scenario and you don't know how they did it, warra warra warra. So why don't AH try and give us what we had before the emtyn switch, so that 99.9% of your users are happy again and then try and build/better that in weeks to come.

But I guess this is too late, it's been about a month on the "new" network, so we will just have to bite the bullet during the festive season.

Disclaimer: I know I'm not a current AH uncapped client, but I was before the move and after the move. I still have a capped account though and judging on the lack of performance on this, I can only imagine what the uncapped users are going through. Don't worry, I have my own problems with my new provider.
Click to expand...

Again I disagree. We believe that 99.9% of our clients are happy now that they have a stable network, and now that we can offer them a premium experience, even if they have been "naughty" with their downloads and they can still download at a reasonable rate. And now we can still deliver good throughput to the majority of clients (especially to premium capped clients) without any major hiccups.

Maybe you should sign in to your old account and see what it's like now. Considering it's been just over a month - it's a completely different experience.
 
HapticSimian said:
Not what I said. :/

I didn't intend implying that your answer was a flippant one, just that the average uncapped user would rather see reasonable thresholds than being reigned back from the first megabyte.
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Maybe my choice of works was wrong - just meant to say that we are sincere in what we're trying to do :)
 
Well this looks promising on a 4MB line

Test conducted on 21 November 2012 16:47
Download Speed: 2625 kbps (328.1 KB/sec transfer rate)
Upload Speed: 405 kbps (50.6 KB/sec transfer rate)
Latency: 232 ms

just have to wait for the IPC to get sub 180ms pings
 
ClintonExsteen said:
Well this looks promising on a 4MB line

Test conducted on 21 November 2012 16:47
Download Speed: 2625 kbps (328.1 KB/sec transfer rate)
Upload Speed: 405 kbps (50.6 KB/sec transfer rate)
Latency: 232 ms

just have to wait for the IPC to get sub 180ms pings
Click to expand...

spoke to soon
Test conducted on 21 November 2012 16:50
Download Speed: 581 kbps (72.6 KB/sec transfer rate)
Upload Speed: 389 kbps (48.6 KB/sec transfer rate)
Latency: 232 ms
 
AfriMan said:
Maybe my choice of works was wrong - just meant to say that we are sincere in what we're trying to do :)
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Afrihost might've been inefficient and just plain unlucky in aspects of this switch, but had I thought you were at all insincere I (and I suspect many others) would have long since gone somewhere else.

We're all still rootin' for ya, Afrihost. We're just getting a bit weary, 'tis all.
 
AfriMan said:
Again I disagree. We believe that 99.9% of our clients are happy now that they have a stable network, and now that we can offer them a premium experience, even if they have been "naughty" with their downloads and they can still download at a reasonable rate. And now we can still deliver good throughput to the majority of clients (especially to premium capped clients) without any major hiccups.
Click to expand...

I also disagree. In my opinion 99.9% is a very high number.

I know quite a few people using Afrihost, and not a single one is "content/happy" with the current speeds they're getting. They used to be. Eg. Spoke to our one director (who I know is using AH at home) on Monday and asked him how he is experiencing his internet speeds. He said at first he thought he was imagining slower speeds, and then realised it's quite slower than it used to be, even when just browsing the internet. He is aware of change MTN change and it will give it some time.

So yes, there are happy people, and less happy people. But not 99.9% happy. :)
 
kripstoe said:
I also disagree. In my opinion 99.9% is a very high number.

I know quite a few people using Afrihost, and not a single one is "content/happy" with the current speeds they're getting. They used to be. Eg. Spoke to our one director (who I know is using AH at home) on Monday and asked him how he is experiencing his internet speeds. He said at first he thought he was imagining slower speeds, and then realised it's quite slower than it used to be, even when just browsing the internet. He is aware of change MTN change and it will give it some time.

So yes, there are happy people, and less happy people. But not 99.9% happy. :)
Click to expand...

I used the 99.9% percent that the original post referenced, but I admit I have no data to back this up :(

From the volume of complaints, and clients reporting that issues consistent with general network issues have been resolved, I would say that the large majority, especially capped users, are now pretty content with their service. At the moment, we are working specifically with download issues, as that is where we still need to make improvements today. Some of the changes we made today should improve this hugely, but we're still going to be monitoring this intensely.

But I feel we are making huge and positive strides, I'd hope that most would agree with that :D
 
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