Afrihost Uncapped ADSL Feedback

Status
Not open for further replies.
I have a problem opening website today. Was slow at first now it's just loading the whole time without opening it.

I only managed to do about 30GB this month where I was able to do 300-400GB the previous months.
 
AfriMan said:
I think there is definitely a misconception. Surely we are not treating all clients the same if some clients are still reporting full line speed at times on torrents and nntp, while others are getting lesser priority. The guys who are moving say 500-700GB (and just the fact that they can do this shows we have plenty capacity) are getting lowest priority on their downloads, while other users will have a different experience. That's just an example, please don't use that as any indication other than we have clients still moving significant data.

I saw a report this morning that shows that over 50% of the network traffic is still consumed by Bit Torrent and Nntp. So clearly the throughput and bandwidth are accessible and clients are accessing it.

We are going to continue to work on this, and find the best way of managing bandwidth/traffic in a way that is fair. And we are moving towards increasing local capacity (IPC) so that clients routed to those areas are not affected by what happens in others in terms of capacity.

I don't think we have been dishonest about what we're doing. When we were talking about the move, I told everyone here that we want to move away from throttling towards priority shaping. I said at that stage I wasn't sure if it would happen immediately, so maybe we weren't all ready for such a dramatic change - but it was definitely on the cards.
Click to expand...

I've downloaded max payne 3 from steam without issues in one go, this was from 11pm last night up too 12pm today. Seems working to me.
 
AfriMan said:
I think there is definitely a misconception. Surely we are not treating all clients the same if some clients are still reporting full line speed at times on torrents and nntp, while others are getting lesser priority. [...] I saw a report this morning that shows that over 50% of the network traffic is still consumed by Bit Torrent and Nntp. So clearly the throughput and bandwidth are accessible and clients are accessing it.
Click to expand...

Afriman, I showed you my usage graph, but I'll show it to you again:

p3qTq.png


Again, keep in mind that the 18th and 19th are completely absent from that graph because I moved exactly 0 bytes on those two dates. Now, this morning I needed a 750kB log file from a colleague to do my work. It took 52 seconds to download, at an average of 1/17th of my line/account speed. Thankfully it was only a small file I needed this time, but sometimes I need 50MB from a colleague, which at that rate would take me an hour to download. Considering my little data usage according to your graph, do you think it's fair that my connection is being throttled so hard into the ground that I might as well be offline?

Speaking of offline, you guys did something about 20 minutes ago that severely impacted my internet connections. I had to reload 4 times to get this page to load and SSH is extremely, extremely laggy. Whatever you did, it wasn't good.
 
Had a decent connections this morning, now not even Facebook wants to load... yes one torrent downloaded (390mbs worth) but not enough to warrant this pitiful speed

Test conducted on 27 November 2012 13:43
Download Speed: 60 kbps (7.5 KB/sec transfer rate)
Upload Speed: 127 kbps (15.9 KB/sec transfer rate)
Latency: 300 ms
 
ClintonExsteen said:
Had a decent connections this morning, now not even Facebook wants to load... yes one torrent downloaded (390mbs worth) but not enough to warrant this pitiful speed

Test conducted on 27 November 2012 13:43
Download Speed: 60 kbps (7.5 KB/sec transfer rate)
Upload Speed: 127 kbps (15.9 KB/sec transfer rate)
Latency: 300 ms
Click to expand...

local speedtest (not that that helps m ein anyway)

Test conducted on 27 November 2012 13:49
Download Speed: 3823 kbps (477.9 KB/sec transfer rate)
Upload Speed: 428 kbps (53.5 KB/sec transfer rate)
Latency: 56 ms
 
Anyone else experiencing terrible International speed on the uncapped accounts, can hardly open any international sites, local seems fine???

INTERNATIONAL:
Test conducted on Tue Nov 27 2012 14:09:03 GMT+0200 (South Africa Standard Time)

Download Speed: 105 kbps (13.1 KB/sec transfer rate)
Upload Speed: 249 kbps (31.1 KB/sec transfer rate)
Latency: 316 ms
 
werny said:
Anyone else experiencing terrible International speed on the uncapped accounts, can hardly open any international sites, local seems fine???

INTERNATIONAL:
Test conducted on Tue Nov 27 2012 14:09:03 GMT+0200 (South Africa Standard Time)

Download Speed: 105 kbps (13.1 KB/sec transfer rate)
Upload Speed: 249 kbps (31.1 KB/sec transfer rate)
Latency: 316 ms
Click to expand...

Yup normal browsing seems to be extremly slow
 
AfriMan said:
This is not true at all. To do something like what you suggest would be blatantly dishonest, and that's not what we as a company are about. We shape according to capacity, and clients determine the demand for bandwidth, not us.

I think suggestion that we would be that devious is going a little too far, IMHO :(
Click to expand...

I am glad to hear that, Afriman. I was just relaying my experience, and it seems that of others. Things started working well towards the weekend and then went pear shaped again. I'll take your word that this was not intentional as you always seem to be very open and honest in your dealings here, if not entirely forthcoming about your blanket throttling.
 
htpc said:
Originally Posted by Sony_3G
I have also moved more data during this month than I did since joining them 6 Odd months ago. I will however stick it out for the time being.
Click to expand...
+1

Somehow this new setup is actually working, although I still download the same TV Shows. NZB setup to download from 23h00 until 07h30 and the pause. Does not really see any difference there, but the normal day 2 day browser is much better.
Click to expand...

I think that my big issue with the current setup is the times of the day that my data is moving at the speed i want. If I start a torrent, I want it to start and finish in the fastest possible time, when the torrents are done, the line lies idling all day. BUT NOW with the slower speeds, the line needs to be downloading the whole day just to finish a simple 350MB ep... nevermind going for HD.
 
AfriMan said:
Business Uncapped should not be shaped or have any QoS priority settings.
Click to expand...

Ah, but you do still "reserve the right" to do so after "business hours", don't you? Which seemed to be the case for the brief period I had a business uncapped account - unusable after 5pm every day and weekends.
 
moklet said:
Yup normal browsing seems to be extremly slow
Click to expand...

Afriman, were MTN not suppose to make the whole internet experience SO MUCH BETTER??

Does not seem to be the case, MTN is crap and they are a bunch of liars, the company just fell into their trap.

I dont think a week has gone by without you guys having some problem MTN related, that is just weak and we, the customer must deal with it and you always have some story to tell.

I am getting sick of the stupid excuses, there were never so much problems when you were with IS.

I canceled my MTN contract because they were totally incapable of delivering a good service and now I must still deal with them through Afrihost. Things should improve very very soon or I will move to another ISP.

EDIT - I had a VPN connection to the workplace, It just dropped now because of Afrihost and now people is mad at me, thank you AFRIHOST!! :mad:
 
JayN said:
So, can I assume that I will get full speed all the time on the Business Uncapped?
Click to expand...

This is the small print:

*Please Note: Business ADSL accounts are Guaranteed to be completely unshaped and unthrottled during business hours.
We do however reserve the right to, if absolutely needed, de-prioritize Business ADSL bandwidth outside of business hours.
Click to expand...

I found I was being "de-prioritized" pretty much any time after hours.
 
werny said:
Anyone else experiencing terrible International speed on the uncapped accounts, can hardly open any international sites, local seems fine???

INTERNATIONAL:
Test conducted on Tue Nov 27 2012 14:09:03 GMT+0200 (South Africa Standard Time)

Download Speed: 105 kbps (13.1 KB/sec transfer rate)
Upload Speed: 249 kbps (31.1 KB/sec transfer rate)
Latency: 316 ms
Click to expand...

Same here on Afrihost 1Mbit Uncapped.
 
Test conducted on Tue Nov 27 2012 14:28:49 GMT+0200 (South Africa Standard Time)

Download Speed: 29 kbps (3.6 KB/sec transfer rate)
Upload Speed: 302 kbps (37.8 KB/sec transfer rate)
Latency: 297 ms

So much for a 2meg line. I know im probably shaped from how much i have downloaded, but to this extent......Seriously....

I pushed more data in a month on my 1meg Mweb account and never got any speed reductions
 
International seems borked... I am so over this :-( I spend more time checking why my DSL is slow than doing work. Lost connection to hosted exchange, so no more work for me... I got to leave or else this laptop is against the wall....again

EDIT: 0.1Mbps to London
 
IMAGINET ACCOUNT INTERNATIONAL ON INTERNET SOLUTIONS:

2334875938.png


AFRIHOST ACCOUNT INTERNATIONAL ON MTN:

2334884163.png


AFRIHOST = BIG FAIL!
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X