Afrihost "User account is disabled"?

[ld13]

As of yesterday at least 3 accounts that I am in control of/manage is giving the message "User account is disabled" when I try to log into the Afrihost clientzone.

Telephone support cannot tell me much and points me to an email that I did not receive as far as I can tell.

Any afrihost dudes online on a Sunday?

 

[Icemanbrfc]

As of yesterday at least 3 accounts that I am in control of/manage is giving the message "User account is disabled" when I try to log into the Afrihost clientzone.

Telephone support cannot tell me much and points me to an email that I did not receive as far as I can tell.

Any afrihost dudes online on a Sunday?

Not online Sundays. Is your account up to date?

 

[ld13]

Not online Sundays. Is your account up to date?

I phoned again. They also hinted at payment issues. Got them to actually look... I am in credit with them. My credit card is only expiring end 01/2016.

The support dude again mentioned an email that I were supposed to get. I did not. Got him to send it again.

I hope you are well.
Please open the following link https://support.afrihost.com/forms/review.php and fill in the form.
Our accounts department will have a look at it and get back to you.
Have a blessed Sunday.

This form is for clients whose status is provisionally or permanently discontinued due to security concerns and policy violations. If your service has been halted and you have been directed to this form, then you may choose to make a complete submission of all of the requested information and documents. In some cases it will be possible for us to use a completed submission to inform a decision with respect to the account. If you choose not to submit a complete form there will be no review.

I requested to have a chat to the accounts guys, but they are only back on Monday. My argument/question I am posing now is 'how can you take action on services on a weekend when no one is available to provide any support in relation to the action taken'?

 

[Vorastra]

I phoned again. They also hinted at payment issues. Got them to actually look... I am in credit with them. My credit card is only expiring end 01/2016.

The support dude again mentioned an email that I were supposed to get. I did not. Got him to send it again.





I requested to have a chat to the accounts guys, but they are only back on Monday. My argument/question I am posing now is 'how can you take action on services on a weekend when no one is available to provide any support in relation to the action taken'?

My best answer is this. Afrihost requests payment on the 1st of every month. Next payment cycle will be into an expired session of 02/2016 (you said you card is expiring 01/2016) which is probably why your accounts have been disabled.

You should have picked up a new card and sent Afrihost your new billing info by now...

 

[Vio]

My best answer is this. Afrihost requests payment on the 1st of every month. Next payment cycle will be into an expired session of 02/2016 (you said you card is expiring 01/2016) which is probably why your accounts have been disabled.

You should have picked up a new card and sent Afrihost your new billing info by now...

A expiring card doesn't usually result in a disabled account; I had a expired card on record, and could still log in and update the card details without issue. This is was my experience unless they changed something recently - i.e. someone fiddled where they shouldn't have fiddled.

 

[ld13]

My best answer is this. Afrihost requests payment on the 1st of every month. Next payment cycle will be into an expired session of 02/2016 (you said you card is expiring 01/2016) which is probably why your accounts have been disabled.

Might've agreed with you, but I have to concur with Vio. I manage a lot of Afrihost accounts on behalf of clients and this has never happened to their accounts when their cards expired.

My card is just linked to my own user account and does not explain why I have at least 2 clients that also had their clientzone access revoked - seemingly including all associated adsl/data etc accounts.

 

[myKey]

Might've agreed with you, but I have to concur with Vio. I manage a lot of Afrihost accounts on behalf of clients and this has never happened to their accounts when their cards expired.

My card is just linked to my own user account and does not explain why I have at least 2 clients that also had their clientzone access revoked - seemingly including all associated adsl/data etc accounts.

This may have something to do with identify misrepresentation. An example I can think about would be a person in charge of technical or billing aspects of an account or client who has a different name than the name on the client zones account may be seen as "dodgy" and lead to a disabled account.

 

[ld13]

This may have something to do with identify misrepresentation. An example I can think about would be a person in charge of technical or billing aspects of an account or client who has a different name than the name on the client zones account may be seen as "dodgy" and lead to a disabled account.

I am inclined to agree with you. It is absurd if you ask me ... disable first and ask questions later? Cannot run a business like that.

 

[AfriMan]

As of yesterday at least 3 accounts that I am in control of/manage is giving the message "User account is disabled" when I try to log into the Afrihost clientzone.

Telephone support cannot tell me much and points me to an email that I did not receive as far as I can tell.

Any afrihost dudes online on a Sunday?

Hi there

Got your PM and will reply there.

Just in general, we only disable ClientZone access in case of accounts requiring extended verification or where an account is suspended or terminated. In either case the client is notified by email and there is a link to the verification form online (not the case with termination).

Let me take a look and I can give you specific details via PM

 

[ld13]

In either case the client is notified by email and there is a link to the verification form online (not the case with termination).

Let me take a look and I can give you specific details via PM

The support guys kept mentioning this email and I need to have a look at the email. I only got the email after an agent re-sent it to me.