I have my ADSL line managed through Afrihost and would like to know what benefit there is other than a small cost saving. I have been experiencing issues with my line for over a month now and it is still not resolved. I am following up with Telkom, which is a nightmare and with Afrihost, which is not any better.
I cannot get hold of Afrihost most of the time over telephone of live chat and their response on support tickets is shocking. If I manage to chat to someone on live chat, the problem does not get resolved. That leaves to to chat to Telkom again, which is difficult seeing as this is a wholesale line. Problems and complaints aren't being escalated and I am left to follow up with issues myself.
I have had the same experience in the past and also found that Afrihosts involvement almost complicates the matter more and they do not ever follow up on an issue. Last time I also had to keep repeating myself for 100's of support tickets, live chats, emails, etc.
Complaining to Gian doesn't help and he does not even respond to my email. I have been a customer of Afrihost for years, have line, ADSL, 3G and Afrihost Plus+, all of which I might as well get from somewhere else where the support is better. Any recommendation in that regard?
So, what is the benefit and what is your experience with other ISP's when it comes to line management?
I cannot get hold of Afrihost most of the time over telephone of live chat and their response on support tickets is shocking. If I manage to chat to someone on live chat, the problem does not get resolved. That leaves to to chat to Telkom again, which is difficult seeing as this is a wholesale line. Problems and complaints aren't being escalated and I am left to follow up with issues myself.
I have had the same experience in the past and also found that Afrihosts involvement almost complicates the matter more and they do not ever follow up on an issue. Last time I also had to keep repeating myself for 100's of support tickets, live chats, emails, etc.
Complaining to Gian doesn't help and he does not even respond to my email. I have been a customer of Afrihost for years, have line, ADSL, 3G and Afrihost Plus+, all of which I might as well get from somewhere else where the support is better. Any recommendation in that regard?
So, what is the benefit and what is your experience with other ISP's when it comes to line management?