Afrihost, wtf?

[Solitude]

But it's definitely an Afrihost problem, not, say, a connection problem?

I really hope it gets sorted for you. Although I've read a number of complaints, mostly about supporrt. I like Moshe/Moche (sorry, can't quite remember the name of the rep) - he seems to be able to take criticism in his stride and seems very helpful...

So, yeah, so far I like 'em a lot. Site needs a bit of work (looks decent enough though), I get awesome latency and it's cheap as sin

Yep, it's an Afrihost problem. Now I'm just waiting for a reply to the support email that I sent last night already.

 

[Lycanthrope]

Yep, it's an Afrihost problem. Now I'm just waiting for a reply to the support email that I sent last night already.

Ouch... That doesn't exactly put much confidence in the purported 24/7 support... :/

 

[Solitude]

Ouch... That doesn't exactly put much confidence in the purported 24/7 support... :/

Yeah you are right. I'm going to open another support ticket and see if that helps.

 

[sparticus]

Can someone from Afrihost please pm me? I am getting annoyed with your support and will open up a thread like this one soon if I don't get helped today.

They have a call centre so why not call them ?

 

[Solitude]

They have a call centre so why not call them ?

Via emails I can check back any time at what was said and have records of everything.

I prefer it this way. I will have to call if it comes to it though.

 

[nicvon]

Hahaha, yeah it has been on and off the whole day! I haven't had any issues with their support, its been quick and efficient - I certainly wont fault them there, but it just seems that when connecting using the afrihost account it disconnects as described above every hour and with a different account I dont have the problem.

The account isnt even 50% of the 20gb package, so it cant be for over-running the cap.....

 

[Fulton17]

Have to say that everything has worked really well for me and when I needed support for a setting, a quick call and all working well.

 

[davemc]

Okay, I am now experiencing a 10 minute timeout on my Afrihost connection.
Oh noez!

Anybody else?

 

[RoosTa]

I'm even thinking to upgrade my 5GB to 10GB. Haven't had any issue with Afrihost

 

[hj2k_x]

My connections is also fine.

 

[davemc]

It's stable again. Must have been working on something.

 

[Afrihost-Moshe]

Hey All

I would just like to reiterate as I have said on other forums. That I dont always get to check each thread. If there is a problem and support is not sorting you out. Then email me on [email protected] I will then be able to investigate and see what the problem is!