All things Sunsynk (Deye, Inge, etc...)

Bucks_Fizz said:
Morning all,
Trying to solve an issue for my Dad (70kms away from me).

Why would a Deyeness battery drop from SOC 53% to 0% in five minutes? No breakers tripped. At the moment he is in LS, so AC light is off. DC light is on but Normal light is off. Current SOC is 15% (as the sun comes up) but no power to the house.

5KW Deye Inverter & 6KW Deyeness Battery

View attachment 1593922
View attachment 1593924
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Are their comms on the battery to the inverter?

Also does he have low power > batt setting on?
 
1edge1 said:
Are their comms on the battery to the inverter?

Also does he have low power > batt setting on?
Click to expand...
Low power batt setting is on. Was set at 50% restart but I changed it to 35%. System is now operational as the SOC reached 35% from the sun. Have contacted installer to check Battery Comms. Above my user level...
 
From what I’ve gathered estimating the SOC of LFP batteries isn’t all that easy as the voltage curve is pretty flat except for the very edges. So without comms the inverter was probably just making an educated guess until the voltage suddenly dropped and it realised the battery was lower than it thought.
 
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Just wanted to check, what is normal internal watt usage for the 5kw inverter? Mine seems to be in the 70-80w range, but it seems like it should be around 50w. Does anyone know why this may be higher?
 
Hello everyone

Are you able to change the default delay interval on the Sunsynk app?

I saw on some threads you should be able to change it on the gateway but I only see unbind and as far as I can tell I do have advanced user privileges as I can change the inverter settings with no issues.
 
ronnie_94 said:
Hello everyone

Are you able to change the default delay interval on the Sunsynk app?

I saw on some threads you should be able to change it on the gateway but I only see unbind and as far as I can tell I do have advanced user privileges as I can change the inverter settings with no issues.
Click to expand...
You have to request a user level elevation to Advanced User and then you should be able to drop it down to 60 seconds (down from the default of 300 seconds).

Sunsynk Connect | Sunsynk

A unique & innovative feature that sets us apart from other solar energy brands. Sunsynk Connect. The app that allows you to monitor and manage your energy, wherever you are.
www.sunsynk.org www.sunsynk.org
Mine took about a day to process (mid-week).
 
Roger Banana said:
Just wanted to check, what is normal internal watt usage for the 5kw inverter? Mine seems to be in the 70-80w range, but it seems like it should be around 50w. Does anyone know why this may be higher?
Click to expand...
My Deye also seems to be in that region. It “might” have been closer to 50w before I turned on low noise mode, but can’t say for sure, and don’t really feel like fiddling with that now :laugh:
 
JamesBoy said:
You have to request a user level elevation to Advanced User and then you should be able to drop it down to 60 seconds (down from the default of 300 seconds).

Sunsynk Connect | Sunsynk

A unique & innovative feature that sets us apart from other solar energy brands. Sunsynk Connect. The app that allows you to monitor and manage your energy, wherever you are.
www.sunsynk.org www.sunsynk.org
Mine took about a day to process (mid-week).
Click to expand...
Thanks requested, hoping for the best.
 
ronnie_94 said:
Hello everyone

Are you able to change the default delay interval on the Sunsynk app?

I saw on some threads you should be able to change it on the gateway but I only see unbind and as far as I can tell I do have advanced user privileges as I can change the inverter settings with no issues.
Click to expand...
Doesnt work from the app. Needs to be done from web portal.
Equipment - Gateway - 3 dots next to your gateway - settings
 
My deye inverter plus logger haven't connected to the remote server since 10:54 this morning. I've rebooted the logger with no effect. Anything else I can do? Home assistant is still talking to the logger.
 
Elax said:
My deye inverter plus logger haven't connected to the remote server since 10:54 this morning. I've rebooted the logger with no effect. Anything else I can do? Home assistant is still talking to the logger.
Click to expand...
can you ping the remote server IP from your PC?
 
Roger Banana said:
Just wanted to check, what is normal internal watt usage for the 5kw inverter? Mine seems to be in the 70-80w range, but it seems like it should be around 50w. Does anyone know why this may be higher?
Click to expand...
All depends on how much work the inverter is doing. I remember it going up to 300w, but might even go higher.
Get the inverter inverting full 5kw and passing through ac and you will see it draws quite a bit of power.

How did you calculate the 70-80w?
 
Tradezzz said:
The SS/Deye inverter will always use available PV where possible. I don't think you can set it to limit PV even if you wanted to.
Maybe a cloud/shade at the wrong time? Or some weird adjustment as settings were changed.
Not easy to replicate i guess, but worth trying again to test? Or does it use proper PV amount now?
Click to expand...

It is doing the same thing today. It is frustrating as it is throttling solar generation to use stored power and supplement from the grid.

Any other ideas anyone?

@RonSwanson
 
PhreakBoy said:
Can the smart people here please explain how I'm being dumb.

On Sunday I had a load of 6KW and battery at 35% (the minimum level I allow during that timeslot). PV was generating 4KW and 2KW coming from Municipal supply.

I then set the battery minimum to 30% assuming I would get 4KW from PV and 2KW from battery. However this was not the behaviour. Battery was being discharged at 5KW and PV throttled to 1KW.

Have I messed up settings somewhere?
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Do me a favour and check what level the "low battery" value is?
 
PhreakBoy said:
It is doing the same thing today. It is frustrating as it is throttling solar generation to use stored power and supplement from the grid.

Any other ideas anyone?

@RonSwanson
Click to expand...
Simulate a power outage (turn off eskom main supply). Does it still use battery as opposed to PV?
 
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