All things Sunsynk (Deye, Inge, etc...)

Neuk_ said:
SunSynk strikes again…

I am now only a Visitor on the phone app or web portal for my system.

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You are lucky. I no longer have an inverter linked to my profile. That means the app and the web portal no longer works for me.

Been negotiating for weeks now to get it fixed but no matter how I approach it, the Sunsynk support desk pretends not to understand what the problem is.
 
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Reactions: acp
Stonemason said:
You are lucky. I no longer have an inverter linked to my profile. That means the app and the web portal no longer works for me.

Been negotiating for weeks now to get it fixed but no matter how I approach it, the Sunsynk support desk pretends not to understand what the problem is.
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WTF :mad: Has your installer had a look at it? My installer is always my first port of call...
 
Neuk_ said:
WTF :mad: Has your installer had a look at it? My installer is always my first port of call...
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Nothing the installer can do. With the migration from Region 1 to Region 2 Sunsynk messed up a large number of accounts an in fact have lost data. Now they are overwhelmed with complaints.
 
Stonemason said:
Nothing the installer can do. With the migration from Region 1 to Region 2 Sunsynk messed up a large number of accounts an in fact have lost data. Now they are overwhelmed with complaints.
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Arg :mad: I thought I had it bad with all my data prior to 7th July 2023 being gone, I hope your issue gets resolved soon. It is one of SunSynk's biggest failure's, it's data/app/web portal, I do miss our old Victron kit.
 
Neuk_ said:
Can you check your inverter? It looks like mine are fine on the inverter but not the app/web...
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Inverter seems to still have the settings intact, but app/portal not aligned/broken/fubar.

See below only one example, timer screen contains numeric numbers where timeslots should be, no charge percentage option even available...

W T A F !?!?!

1704894108550.png
 
acp said:
Inverter seems to still have the settings intact, but app/portal not aligned/broken/fubar.

See below only one example, timer screen contains numeric numbers where timeslots should be, no charge percentage option even available...

W T A F !?!?!

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Mine doing similiar. Were you also originally in region 1 before the database move?
 
acp said:
Inverter seems to still have the settings intact, but app/portal not aligned/broken/fubar.

See below only one example, timer screen contains numeric numbers where timeslots should be, no charge percentage option even available...

W T A F !?!?!

View attachment 1643885
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Because the inverter is the source of data. The app gets it's data for the settings from the inverter.

When it starts working again, and the app is able to read from the inverter, the correct settings will pull through...
 
Mike Hoxbig said:
Because the inverter is the source of data. The app gets it's data for the settings from the inverter.

When it starts working again, and the app is able to read from the inverter, the correct settings will pull through...
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I'll take your word for it.
 
FlashSA said:
Mine is borked (region 1 previously)

in laws fine (always region 2)
folks fine (always region 2)
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I now have Region 1 and 2 x Region 2 options again... More broken and dysfunctional by the minute it seems...

Methinks PonyTail is sabotaging me intentionally for not warming up to all his nerdish-nervous giggling...

1704895170935.png
 
If I haven't logged into sunsynk app for months, install was in July 2022, I assume I was part of region 1.

Do I need to log in to start the migration process or was it automatic. Since I use solar assistant , don't really care for the Sunsynk app but perhaps there is a firmware update in my future soon, so would appreciate the insight. Tx
 
TedLasso said:
If I haven't logged into sunsynk app for months, install was in July 2022, I assume I was part of region 1.

Do I need to log in to start the migration process or was it automatic. Since I use solar assistant , don't really care for the Sunsynk app but perhaps there is a firmware update in my future soon, so would appreciate the insight. Tx
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The migration to region 2 was automatic.
 
Last edited:
acp said:
Inverter seems to still have the settings intact, but app/portal not aligned/broken/fubar.

See below only one example, timer screen contains numeric numbers where timeslots should be, no charge percentage option even available...

W T A F !?!?!

View attachment 1643885
Click to expand...

Mine is even more fubar now :ROFL: It was doing what you show in your screenshot, now there is fokkol timer setup, the option is not ticked.
 
Batteries almost died this morning, unexpected load shedding and the geyser kicked on and chowed all my reserves before the sun was out enough.

Have a bunch of visitors so geyser working much harder than usual, caught me a bit off guard.

Should probably reenable that HA automation.
 
So we had a weird anomaly where the inverter suddenly decided to switch to mains instead of battery. Its funny check you batter status at six in the morning and seeing 96%.
 
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