All things Sunsynk (Deye, Inge, etc...)

I got a 12kw deye with a 16kw batt. It use about 10 units on the munic meter daily, but apparently that is for calibrition or something [about 20W on the software. Friends told me they simply switch off the mains. Going thru www it says keep on the supply. May I simply switch it off. Is it okay. The battery seems to last during the night.
 
upup said:
I got a 12kw deye with a 16kw batt. It use about 10 units on the munic meter daily, but apparently that is for calibrition or something [about 20W on the software. Friends told me they simply switch off the mains. Going thru www it says keep on the supply. May I simply switch it off. Is it okay. The battery seems to last during the night.
Click to expand...
20W x 24 hours = 0.48 units.
 
upup said:
I got a 12kw deye with a 16kw batt. It use about 10 units on the munic meter daily, but apparently that is for calibrition or something [about 20W on the software. Friends told me they simply switch off the mains. Going thru www it says keep on the supply. May I simply switch it off. Is it okay. The battery seems to last during the night.
Click to expand...
10 units thats insane - it can affect certain meters - best to test, Mine is set to 0 now - I basically lowered it every week a little and checked if issues - untill i got to 0 - you can try if you notice issues up it a little if not you get to 0
but at 10 units a day yours is set quite high at 400watts
 
upup said:
I got a 12kw deye with a 16kw batt. It use about 10 units on the munic meter daily, but apparently that is for calibrition or something [about 20W on the software. Friends told me they simply switch off the mains. Going thru www it says keep on the supply. May I simply switch it off. Is it okay. The battery seems to last during the night.
Click to expand...
Yes, you may just turn the grid off.
 
isie said:
10 units thats insane - it can affect certain meters - best to test, Mine is set to 0 now - I basically lowered it every week a little and checked if issues - untill i got to 0 - you can try if you notice issues up it a little if not you get to 0
but at 10 units a day yours is set quite high at 400watts
Click to expand...
Yeah, not sure what's happening here. Some graphs would help. Maybe export is set on or something and the meter is counting those units as usage.
 
upup said:
I got a 12kw deye with a 16kw batt. It use about 10 units on the munic meter daily, but apparently that is for calibrition or something [about 20W on the software. Friends told me they simply switch off the mains. Going thru www it says keep on the supply. May I simply switch it off. Is it okay. The battery seems to last during the night.
Click to expand...
Please show a pic like this over a full day:
1791370208718.png
 
Our area had a brief power outage the other night, like a few seconds. Inverter kicked in fine to battery and waited for the set reconnect time before connecting back to the grid but when it did all the power just went out.

After about a minute or 2 everything came back again. I have no idea what happened as there are no errors or anything on the inverter, this happen to anyone else?
 
DrJohnZoidberg said:
Our area had a brief power outage the other night, like a few seconds. Inverter kicked in fine to battery and waited for the set reconnect time before connecting back to the grid but when it did all the power just went out.

After about a minute or 2 everything came back again. I have no idea what happened as there are no errors or anything on the inverter, this happen to anyone else?
Click to expand...

This happened 3 times on Friday evening again and the Eskom supply wasn't involved at all there. The inverter just dies for about a minute and the it comes back up. Made it to the garage on one instance to find the alarm beeping on it but it has zero error codes logged.

I've bypassed it now entirely, just contacted my installer to book somebody to come and look. I find it so weird that there are no errors logged at all. The last error was a F18 for overcurrent but that was stamped a few days prior to this, it maybe a clue but I'll have the installer take a look.
 
DrJohnZoidberg said:
This happened 3 times on Friday evening again and the Eskom supply wasn't involved at all there. The inverter just dies for about a minute and the it comes back up. Made it to the garage on one instance to find the alarm beeping on it but it has zero error codes logged.

I've bypassed it now entirely, just contacted my installer to book somebody to come and look. I find it so weird that there are no errors logged at all. The last error was a F18 for overcurrent but that was stamped a few days prior to this, it maybe a clue but I'll have the installer take a look.
Click to expand...
I've gotten that F18 OC on my Sunsynk before due to some wire shorting somewhere in my house. I've also had battery/inverter random issues when the rocker switch on my one Sunsynk battery started failing - don't know if you maybe have SS batteries?
 
Praeses said:
I've gotten that F18 OC on my Sunsynk before due to some wire shorting somewhere in my house. I've also had battery/inverter random issues when the rocker switch on my one Sunsynk battery started failing - don't know if you maybe have SS batteries?
Click to expand...
I have 3 x SS 5.5kWh packs. I'm pretty sure mine don't have a rocker switch, they have push buttons on the front, like this one:

1791812330668.png



It could a bunch of things, so I'll first let the installer just do a check up on everything (make sure the connections are all still good, etc.).
 
Just for information, the rocker switch is located under the panel at the top of the battery where the battery terminals and communication ports are.

I have three of these batteries and it is sometimes a bit of a pain to get them to fully power off. I then revert to using those rocker switches.
 
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DrJohnZoidberg said:
I have 3 x SS 5.5kWh packs. I'm pretty sure mine don't have a rocker switch, they have push buttons on the front, like this one:

View attachment 1944765



It could a bunch of things, so I'll first let the installer just do a check up on everything (make sure the connections are all still good, etc.).
Click to expand...
My 10kWh look the same, but there is a rocker switch in the middle top at the back (remove the top plate for easy access). Sometimes just switching the batteries off and on again using the rocker fixes it for a while, but in my case it got annoying to get up at 2 AM randomly when the inverter beeps at me, so I had to get my installer to send in the faulty battery for repairs.
 
DawieZA said:
Just for information, the rocker switch is located under the panel at the top of the battery where the battery terminals and communication ports are.

I have three of these batteries and it is sometimes a bit of a pain to get them to fully power off. I then revert to using those rocker switches.
Click to expand...
I've never had to touch them before, except when I added the comms cable for Solar Asisstant.

Are people regularly having to power cycle their batteries?
 
The guy was here to just service my system, nothing concerning with any loose connections or obvious issues. He did restart everything and checked all the connections and voltages and we ran a few tests. Will have to wait now for the issue to reoccur to see if we can figure out some pattern.
 
DrJohnZoidberg said:
The guy was here to just service my system, nothing concerning with any loose connections or obvious issues. He did restart everything and checked all the connections and voltages and we ran a few tests. Will have to wait now for the issue to reoccur to see if we can figure out some pattern.
Click to expand...
can't you just turn your main switch off and then on again?
 
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