Anyone here singing the praises of Aramex just hasn't used them long enough to experience their level of sh#ttyness.
Some of the things they do:
1) Lose your parcels. All the time. Then make you wait until the "promised" delivery date 1 month later before they'll concede to Amazon that it will never be delivered
2) If you have multiple parcels from them, they'll collect them before sending out the courier. For example. I had a delivery come today. But they already had some of my parcels in the Cape Town depot by Thursday last week. But they held them until more parcels arrived before delivering. They do this regularly.
3) I once ordered something from eBay and used my PO box. Company ended up using Aramex (didn't know). Aramex then bundled my orders like case 2 above but then didn't deliver. I eventually able to get hold of them and are told it is my fault they held all my deliveries because of the PO Box (sure makes sense for that 1 parcel right?). Problem is I have 3 other Amazon parcels they also held. I tell the lady that the other addresses are correct, so why didn't deliver those others parcels that are COMPLETELY unrelated to this 1 parcel. "Sir, you put the wrong address, we'll deliver next week" (this was a Thursday). Puts the phone down in my ear. They don't listen to reason, logic or anything like that. If they can get away with doing nothing, they'll do it. 0 f#cks given.
If you are going to refute my points, let me just say, I order nearly weekly from overseas sites, so please don't try lecture me about your great Aramex experience from your 1/2 orders per year. Bring data of your at least twice a month orders or it isn't comparable.
I would love to only use DHL and I always check what premium shipping will cost. And sometimes it is worth it, but sometimes it is like R1000 extra and that just isn't doable for me.
Hey guys.
I ordered couple items from Amazon and they shipped it with Aramex. I got a notification today that my parcel is being held at Customs, and an email from Aramex requesting 1 month Bank Statement that contains the transaction, my ID number, and Invoice.
It’s happened to me before as wel, but they insisted it was a full original bank statement.
I order near weekly from Amazon.com and I never get this.
It is so weird they doing this to you guys.
For things from Aliexpress, sure, but from Amazon the whole thing has been super streamlined.
I even get customs refunds.
Something that I'm sure Aramex absolutely hates needing to do.
