Angry client blasts FNB with banner

marine1

marine1

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A black hole in the universe - JHB
Like I said, he we go:

http://citizen.co.za/273823/angry-fnb-client-posts-scathing-banner/


Following the Cell C banner saga, Nico Niemand has displayed a banner showing his dispute with First National Bank. Share & Rate this article
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Porcupine wins battle against 17 lions Related Stories Cell C billboard stays up 13.11.2014 Court to rule on Cell C application 13.11.2014 It’s about revenge – Cell C lawyer 12.11.2014 “Defamatory” Cell C banner results in abusive messages 12.11.2014 Cell C banner defaced 12.11.2014
The banner, with the FNB slogan changed, reads: “In the interest of the public, FNB slogan sucks.


When FNB stole, lied, in high Court and committed fraud, I asked for help…No help given!
Dubbed the rotten bank, Niemand tells his experience of “bad service” he received at FNB.

“How Can We Help you?” Not in my case. Not the FNB Care Hotline, not the CEO of Home Loans, Jan Kleynhans and not the CEO of FNB, Michael Jordaan at any time during my nightmare dealings with FNB, lived up to the ‘so-called’ promise relayed to the public in all their advertising campaigns.
The disgruntled Niemand claims this is a personal vendetta against him by FNB institution.

“I own various properties in the Johannesburg area, bonded by FNB and which are all rented out. One very specific property in Brixton and FNB’s dealings with me with regards to this property, has been the cause of my now deteriorating health, financial insecurity and total loss of trust in this financial institution,” said Niemand.
“My property was sold on auction on the 10th December 2009 for an amount of R272 000. This whilst I had an offer of R735 000 and the purchaser had provided proof to FNB of the availability of his funds.

This caused me severe financial stress. I had bargained on the approximately R500 000 that I would receive from the proceeds to sort out my life and make sure all my other bond payments on the other properties are up to date, added Niemand.
This saga has caused people to react on twitter:

CellC-598x400.jpg
 
Was going to happen. Didnt think so soon though
 
So is this kind of banner action going to become the new Hellopeter ?

Banner makers must be starting to smile.
 
All I know is through experience with FNB:

1. Customer Service is slow
2. Customer Service is confused
3. Customer Service is absent

Otherwise no issues, though I have three unanswered complaints. Oh and the whole thing with the local branch directing you to FNB HQ and FNB HQ directing you to the local branch.
 
full story : rottenbank.co.za - he even branded his car!
 
• 25th October 2010:Michael Jordaan receives the 1st document from me delivered to him by one of his other CEO's, Chris Kotze, explaining this vendetta against me – NO REPSONSE

• 18th January 2011:Michael Jordaan receives second document with NO RESPONSE.

• February 2011: Michael Jordaan receives 3rd document from my branch manager in Fordsburg, still NO RESPONSE.

• 29th August 2011: Sharon Pereira accepted 4th document on behalf of FNB @ Bank City – NO RESPONSE.

• 29th August 2011: Same document gets mailed to CARE FNB (Customer care), CEO Johan Burger, CEO Ben van der Ross, CEO Firstrand Sizwe Nxasana, Laurie Dippenaar, Paul Harris, Viv Bartlett and Jan Kleynhans. Sizwe Nxasana replied that he will look into the matter – nothing happened. From the others – NO RESPONSE.

• 30th August 2011: Sarah Sokoch accepted document on behalf of FNB CARE @ FNB at their Randburg Offices – NO RESPONSE
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Yikes.
 
Another case of people spending money because they claim they lost money...what is the point then?
 
Fulcrum29 said:
All I know is through experience with FNB:

1. Customer Service is slow
2. Customer Service is confused
3. Customer Service is absent

Otherwise no issues, though I have three unanswered complaints. Oh and the whole thing with the local branch directing you to FNB HQ and FNB HQ directing you to the local branch.
Click to expand...

I must be lucky because I have always just received excellent service from FNB. It's by far the best bank I have ever been with. Even the times I had to go to the branches service has has been quick and good.
 
Insint said:
I must be lucky because I have always just received excellent service from FNB. It's by far the best bank I have ever been with. Even the times I had to go to the branches service has has been quick and good.
Click to expand...

I do both business and personal banking with them, no issue with the personal side.
 
I anticipate most contracts will start including a clause to restrict airing dirty laundry between supplier and consumer

and that most of those clauses will be struck down by the courts ...
 
Paul Hjul said:
I anticipate most contracts will start including a clause to restrict airing dirty laundry between supplier and consumer

and that most of those clauses will be struck down by the courts ...
Click to expand...

The thing is, without this dirty laundry there will be no model to improve the questioned service/product in concern. Certain entities wants to practice as little responsibility as possible because it eliminates the larger overheads.
 
My service with FNB has been good so far. I have no complaints. However, I like it that the consumer has options to get the attention of business and hit them where it hurts.
 
Fulcrum29 said:
The thing is, without this dirty laundry there will be no model to improve the questioned service/product in concern. Certain entities wants to practice as little responsibility as possible because it eliminates the larger overheads.
Click to expand...

O completely but my point is that there are already certain providers who have already included clauses:
Abusive behavior, including (but not limited to) aggression, explicit language, threats or any type of intimidation deemed abusive will not be tolerated ...

Client using public platforms to spread libel, false allegations or unreasonably or maliciously diminish the reputation or public perception of the XYZ brand may be suspended or terminated, depending the severity and merits of the incident(s). This can also include repeated behavior or incidents of this kind.
Click to expand...

<standard disclaimers apply>

A bank can make it a condition of opening an account that you not say bad things about them, my submission at law is that such a clause would be contra boni mores and not enforceable by way of an interdict and may violate banking and or consumer laws however this isn't going to stop companies from including a one sided thou shalt not air laundry rule. After all the CellC issue really came down to CellC having defamed the individual in the form of incorrect credit information.

A contractual agreement to dispute resolution and affording a right of reply on the other hand is very difficult to challenge.
 
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