Angry client blasts FNB with banner

[DanH]

This guy didn't make his bond repayments. The the bank started the auctioning process, rightly so. Then he claims to have a buyer a few days before the auction, but no sale is concluded. The auction goes ahead. His buyer doesn't buy the property at the auction, which he most probably would have if it was a real buyer, since he would have got it much cheaper.

Obviously the auction leaves him worse off financially as is to be expected.

Later he falls behind on repayments again on other properties and when the bank threatens to again take action, he brings his repayments up to date and feels he is doing the bank a huge favour.

The only thing he can legitimately feel agreeved about is the buyer at auction pulling similar stunts to his own.

 

[Mike Hoxbig]

This guy didn't make his bond repayments. The the bank started the auctioning process, rightly so. Then he claims to have a buyer a few days before the auction, but no sale is concluded. The auction goes ahead. His buyer doesn't buy the property at the auction, which he most probably would have if it was a real buyer, since he would have got it much cheaper.

Obviously the auction leaves him worse off financially as is to be expected.

Later he falls behind on repayments again on other properties and when the bank threatens to again take action, he brings his repayments up to date and feels he is doing the bank a huge favour.

The only thing he can legitimately feel agreeved about is the buyer at auction pulling similar stunts to his own.

Maybe he could start making his bond payments if he wasn't driving his bakkie around town all day...

 

[undesign]

Probably in arrears on the bakkie's installments as well.

 

[Jan]

FNB slammed in “Rotten Bank” billboard

FNB is the latest corporate in South Africa to feel the heat from a disgruntled customer.

 

[whatwhat]

I am going to start a company to print banners.

 

[Tpex]

Knew FNB was ****, so glad I never went with them

I'm gonna get a red banner with white lettering saying "I know a bank that sucks even more" and drive that around town since this is the in thing to do now.

YES!

Ripping you off, Today, Tomorrow, Forever

 

[Nephew_]

Ok so it is open season for disgruntled customers against the big guys.
FNB stole from me as well, but I did not take THIS kind of route.

 

[Petec]

I have had the utter displeasure of been forced to set foot in FNB, 3 times in my life. Each time was a horrible experience in utter disregard for customer service and general knowledge of their own products.

 

[Malasius]

Brilliant, only way that customers are going to get satisfaction from the big business mafia in this country because clearly the normal procedures dont help

+1

 

[Turtle]

I googled Harddrive Solutions and I couldn't find anything. And if Google can't find it, then it doesn't exist

I Googled "Hardrive Software Solutions" and Google found '536 results', including this website:
http://www.hardrive.co.za/
Wayback machine suggests the site has a long history.
A search on the SA company database also shows they are an officially registered company since at least 2008.

I don't know about the veracity of the guy's claims, but I do know our banks and mobile service providers have gotten used to being fat comfortable cartels - high prices and bad service are the norm.

 

[falcon786]

Strange,from the reporting here it would appear that this guy jumped on the bandwagon after the whole Cell C banner debacle,but in fact I've seen him parked with his bakkie on Voortrekker road in Alberton 3 weeks ago already......

Yet again the media gets it wrong unless the Cell C banner is up for 4 weeks?

 

[CeeBee]

Steve gonna get a lashing....

even with social media so popular nowadays, companies better start taking customer service seriously, its not everybody can afford expensive banners, but everybody deserves decent service.
if you are a crap customer and dont pay your accounts, companies are quick to make life difficult for you as consumer, so it should go both ways

 

[Jan]

Strange,from the reporting here it would appear that this guy jumped on the bandwagon after the whole Cell C banner debacle,but in fact I've seen him parked with his bakkie on Voortrekker road in Alberton 3 weeks ago already......

Yet again the media gets it wrong unless the Cell C banner is up for 4 weeks?

I understand why you're saying that, but it's also not untrue that the guy jumped on the bandwagon. He parked his bakkie in front of the Cell C banner to get some of the reflected attention.

The picture we used comes from a tweet sent on 27 October 2014, so his mobile billboard dates back at least that far. I did try to call him for more information, but he didn't answer.

 

[kianm]

Another case of people spending money because they claim they lost money...what is the point then?

Satisfaction from damaging the corporates' reputation/image maybe?

 

[falcon786]

I understand why you're saying that, but it's also not untrue that the guy jumped on the bandwagon. He parked his bakkie in front of the Cell C banner to get some of the reflected attention.

The picture we used comes from a tweet sent on 27 October 2014, so his mobile billboard dates back at least that far. I did try to call him for more information, but he didn't answer.

Which indicates that the Cell C one got much more airtime and exposure....probably as a result of there being no prominent banking forum.Guess Cell C should blame mybb for everybody thinking they were the first to get blasted by a consumer via a billboard!

Or it could be the difference between having something permanently plastered on your building vs a little mobile one on a trailer.

 

[Jan]

Or it could be the difference between having something permanently plastered on your building vs a little mobile one on a trailer.

It's a combination of people knowing that it costs to place an outdoor ad, and a more professional-looking design, I reckon. The FNB one reminds me of a 90s website.

 

[PhireSide]

Satisfaction from damaging the corporates' reputation/image maybe?

Perhaps, but in the end the corporations will make up their lost revenue/expenses from their clients again, so in the end the corporation doesn't feel the pinch as much I'm afraid. After all, what is R60K to a company with over 10 million subscribers?

EDIT: If I were CellC I would fess up and pay the disgruntled customer their demands and a bit extra, as the damage to their reputation is bad enough as it is and them wanting to fight back will only end up counting against them

 

[Vice]

Who did it? Niemand...

+1

 

[nicc777]

Every "story" has at least 3 versions: the version of each side and of course the truth, which is the most difficult to discern.

In the Cell C case, I was leaning toward the customer's version of the story, as it is not a "new" story - I have heard of similar incidents, even long before this one popped up, and from people I trust.

In this case however I think it is important to also understand the terms and conditions of the Auction. I am sure that there must be some kind "point of no return", after which you cannot cancel. If my reasoning is correct, I think the whole problem (and resolution) lies in when the customer canceled - before or after this critical point.

The other problem I have is the tons of "legal" mumbo jumbo we as ordinary people have to deal with. I think it is unrealistic to expect a customer to understand literally pages of terms and conditions. Greater effort should be taken in making the critical points stand out. In the case of an auction, something like a deadline by which the auction cannot be canceled should be clearly highlighted. Was this done? Could it be done better?

Hopefully all businesses will start to learn from these incidents.

 

[Mk786]

Nice!