Another negative thread for Afrihost

tRoN

Executive Member
Joined
Mar 13, 2007
Messages
6,157
So these guys are going from bad to worse. No reply on WhatsApp and hold time is 16 minutes then when it goes to 1 minute it jumps up to 5 minutes.

My issue is that with the cell c fixed LTE migration to Telkom they want to be charging me the amount of R349 when the telkom sim only is R299.
So this cannot be rectified on their system and I have to cancel the migration and sign up again separately.
Note I don’t have a device with them that needs repaying.

How to do this I ask. On the client zone they said.
But guess what? You can’t cancel it on the client zone.

So I need to have this done but can’t hold on for another 20 minutes on the line.

Clearly I won’t be signing up with them again.

@AfriMan @AfriGuy please assist with the cancellation.
 

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,240
So these guys are going from bad to worse. No reply on WhatsApp and hold time is 16 minutes then when it goes to 1 minute it jumps up to 5 minutes.

My issue is that with the cell c fixed LTE migration to Telkom they want to be charging me the amount of R349 when the telkom sim only is R299.
So this cannot be rectified on their system and I have to cancel the migration and sign up again separately.
Note I don’t have a device with them that needs repaying.

How to do this I ask. On the client zone they said.
But guess what? You can’t cancel it on the client zone.

So I need to have this done but can’t hold on for another 20 minutes on the line.

Clearly I won’t be signing up with them again.

@AfriMan @AfriGuy please assist with the cancellation.
I am sure I can get that done for you. I don't think you should be paying a different price if the same product is cheaper for everyone else. Let me look into it for you, just drop me a PM.
 

tRoN

Executive Member
Joined
Mar 13, 2007
Messages
6,157
I am sure I can get that done for you. I don't think you should be paying a different price if the same product is cheaper for everyone else. Let me look into it for you, just drop me a PM.
Sorry. You had a chance but dropped the ball.
We should not be jumping through hoops over such a simple solution.

Please escalate the cancellation of the migration as I will be taking up the Fixed LTE with another ISP now.
My ticket ID is BZT-461-59014
 

|tera|

Master of Messengers
Joined
Mar 31, 2006
Messages
22,118
Sorry. You had a chance but dropped the ball.
We should not be jumping through hoops over such a simple solution.

Please escalate the cancellation of the migration as I will be taking up the Fixed LTE with another ISP now.
My ticket ID is BZT-461-59014
Brutal bruh.
You specifically ask for their assistance in this thread. When they respond you throw them off.
First world problems. Seriously.
 

tRoN

Executive Member
Joined
Mar 13, 2007
Messages
6,157
Brutal bruh.
You specifically ask for their assistance in this thread. When they respond you throw them off.
First world problems. Seriously.
Not brutal. See my first post. I said I won’t be signing up with them again.
I am put off Afrihost.

I needed assistance to cancel the migration which cannot be done on their client portal.

I also needed to warn others about this ineptitude.
 

WaxLyrical

Honorary Master
Joined
Oct 20, 2011
Messages
20,909
Did you try a PM here before starting a thread looking to cancel?
 

|tera|

Master of Messengers
Joined
Mar 31, 2006
Messages
22,118
Not brutal. See my first post. I said I won’t be signing up with them again.
I am put off Afrihost.

I needed assistance to cancel the migration which cannot be done on their client portal.

I also needed to warn others about this ineptitude.
No worries then.
You got what you needed from this thread.
Moving on....
 

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,240
Sorry. You had a chance but dropped the ball.
We should not be jumping through hoops over such a simple solution.

Please escalate the cancellation of the migration as I will be taking up the Fixed LTE with another ISP now.
My ticket ID is BZT-461-59014
I'll do that. I can see you've made up your mind - will make the cancellation process as easy as I can.

I can see the ticket has been escalated to the right department, so it should be cancelled as per your request.
 
Last edited:

AfriFella

Afrihost
Company Rep
Joined
Jun 2, 2015
Messages
2,817
Sorry. You had a chance but dropped the ball.
We should not be jumping through hoops over such a simple solution.

Please escalate the cancellation of the migration as I will be taking up the Fixed LTE with another ISP now.
My ticket ID is BZT-461-59014
Hey tRoN,
The cancellation request has been received and was processed.
 
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