Another negative thread for Afrihost

[tRoN]

So these guys are going from bad to worse. No reply on WhatsApp and hold time is 16 minutes then when it goes to 1 minute it jumps up to 5 minutes.

My issue is that with the cell c fixed LTE migration to Telkom they want to be charging me the amount of R349 when the telkom sim only is R299.
So this cannot be rectified on their system and I have to cancel the migration and sign up again separately.
Note I don’t have a device with them that needs repaying.

How to do this I ask. On the client zone they said.
But guess what? You can’t cancel it on the client zone.

So I need to have this done but can’t hold on for another 20 minutes on the line.

Clearly I won’t be signing up with them again.

@AfriMan @AfriGuy please assist with the cancellation.

 

[AfriMan]

So these guys are going from bad to worse. No reply on WhatsApp and hold time is 16 minutes then when it goes to 1 minute it jumps up to 5 minutes.

My issue is that with the cell c fixed LTE migration to Telkom they want to be charging me the amount of R349 when the telkom sim only is R299.
So this cannot be rectified on their system and I have to cancel the migration and sign up again separately.
Note I don’t have a device with them that needs repaying.

How to do this I ask. On the client zone they said.
But guess what? You can’t cancel it on the client zone.

So I need to have this done but can’t hold on for another 20 minutes on the line.

Clearly I won’t be signing up with them again.

@AfriMan @AfriGuy please assist with the cancellation.

I am sure I can get that done for you. I don't think you should be paying a different price if the same product is cheaper for everyone else. Let me look into it for you, just drop me a PM.

 

[tRoN]

I am sure I can get that done for you. I don't think you should be paying a different price if the same product is cheaper for everyone else. Let me look into it for you, just drop me a PM.

Sorry. You had a chance but dropped the ball.
We should not be jumping through hoops over such a simple solution.

Please escalate the cancellation of the migration as I will be taking up the Fixed LTE with another ISP now.
My ticket ID is BZT-461-59014

 

[|tera|]

Sorry. You had a chance but dropped the ball.
We should not be jumping through hoops over such a simple solution.

Please escalate the cancellation of the migration as I will be taking up the Fixed LTE with another ISP now.
My ticket ID is BZT-461-59014

Brutal bruh.
You specifically ask for their assistance in this thread. When they respond you throw them off.
First world problems. Seriously.

 

[tRoN]

Brutal bruh.
You specifically ask for their assistance in this thread. When they respond you throw them off.
First world problems. Seriously.

Not brutal. See my first post. I said I won’t be signing up with them again.
I am put off Afrihost.

I needed assistance to cancel the migration which cannot be done on their client portal.

I also needed to warn others about this ineptitude.

 

[WaxLyrical]

Did you try a PM here before starting a thread looking to cancel?

 

[|tera|]

Not brutal. See my first post. I said I won’t be signing up with them again.
I am put off Afrihost.

I needed assistance to cancel the migration which cannot be done on their client portal.

I also needed to warn others about this ineptitude.

No worries then.
You got what you needed from this thread.
Moving on....

 

[AfriMan]

Sorry. You had a chance but dropped the ball.
We should not be jumping through hoops over such a simple solution.

Please escalate the cancellation of the migration as I will be taking up the Fixed LTE with another ISP now.
My ticket ID is BZT-461-59014

I'll do that. I can see you've made up your mind - will make the cancellation process as easy as I can.

I can see the ticket has been escalated to the right department, so it should be cancelled as per your request.

 

[tRoN]

Did you try a PM here before starting a thread looking to cancel?

Try reading my post again.

 

[WaxLyrical]

Try reading my post again.

You didn't.

 

[AfriFella]

Sorry. You had a chance but dropped the ball.
We should not be jumping through hoops over such a simple solution.

Please escalate the cancellation of the migration as I will be taking up the Fixed LTE with another ISP now.
My ticket ID is BZT-461-59014

Hey tRoN,
The cancellation request has been received and was processed.