Anti-iBurst website launched

dynamco

Member
Joined
Nov 26, 2006
Messages
10
My letter to the Advertising Authority of SA - await reply

1)
http://www.iburst.co.za/default.aspx?link=iburst_technology

iBurst
iBurst technology is a wide-area mobile broadband technology offering a unique combination of high speed, wide range and high base station capacity.
As a result the iBurst network is able to provide data rates of up to 1 Mbps to each user with a maximum base station capacity of 20 Mbps.

2)
http://www.iburst.co.za/default.aspx?link=new_latest
Some 150 base stations now provide coverage to almost 45 000 subscribers nationwide

3)
http://www.iburst.co.za/default.aspx?link=new_latest_news&blogs=21
iBurst’s wireless broadband service, which will cost as little as 12 cents a megabyte from 1 April, is up to three times faster than 3G and 17 times faster than dial-up. iBurst’s most affordable package from April is “Play Intro” offering 200 megabytes of data at R149 per month.

Dear Sir
I reside mainly in Hong Kong and have owned a house in South Africa for more than seven years.
In Hong Kong we actually have 'high speed internet'.
I have a connection of 8 Mbps which includes three free channels of Now Broadband streaming TV so I can watch non stop movies on my TV through the broadband connection whilst using 4 Mbps for internet use , or without the streaming TV to use the full 8 Mbps. This costs R 230 a month and of course there is no ridiculous charge for bandwith use.
If I chose another provider, HK Broadband I can have 100 Mbps (yes one hundred Mbps ) connection for approx R 200 a month with no cap or 1 Gbps for R 1400 a month.
Of course no cap is applied to any broadband service in Asia or USA or UK etc .

Since Telkom here are a cartel unopposed and charge as they wish for a poor line I opted to use the iBurst system as being more cost effective for my situation where I visit SA 4-5 times a year.
I bought the iBurst modem and had a professional company come in and put an external aerial on my roof.
I always have 5 green lights showing a good connection. I live on a hill in Ferndale. Notwithstanding the iBurst network frequently drops out.

I frequently get up at 0430 to access my Hong Kong machines using GotomyPc - The download speed at that time of the morning over iBurst should one presumes be
maximum 'up to 1 Mbps' as in their claim. This is hogwash. I recently downloaded a file from a US Microsoft server (the same file I downloaded in Hong kong at a true 8 Mbps zipped onto the computer in no time - the same file here showed a download speed that dropped to 12 kbps - the best I have ever had hovered around 36 kbps.
I am talking download from high speed servers at a time when few people will be using the iBurst system.

This week listening to 94.7 radio , iBurst is still advertising speeds of up to 1 Mbps. This is misleading and untruthful and impossible to achieve.

I refer to the iBurst website links above.

Item 1) states 'up to 1 Mbps to each user with a maximum base station capacity of 20 Mbps'. That means to obtain this mythical speed rate only 20 users at a time can be logged on to the base station. At 0430 in the morning still I can get no more than 90 kbps dropping within seconds to 30 - 40 kbps.

Item 2) states they have 45,000 subscribers using 150 base stations.- the maths equates to an average of 300 users per base station. Obviously some areas like Randburg will have far more than 300 users logged into a base station.
In any case, 300 users (if all logged in) sharing 20 mbps equates to 66 kbps if the system is working at maximum efficiency which of course it cannot be giving signal and atmospheric deflections etc. This is barely ISDN speed. This is not 'high speed broadband'.
I read that iBurst caps the speed at 46 kbps during the day - how can they possibly claim to be a broadband connection at that type of speed ?

Item 3) is flagrant misleading advertising. "is up to three times faster than 3G and 17 times faster than dial-up."
I see no difference from speed on iBurst to when I formerly used dialup to Imaginet.

This is not a broadband service and should not be advertised as such.

Yours faithfully,
 

Zangetsu

Active Member
Joined
Jun 22, 2007
Messages
35
Timeout!

Hold on a second. I'm surprised no-one has mentioned this yet. Please see the quoted text below:

iBurst said that they have been on a drive to “clean up” their subscriber base and re-coup any outstanding monies owing.

NO! This is just a eumphemism for trying to collect on erroneous billing over months (only to manufacture more erroneous bills, given recent trends). iBurst take money via debit order. Private subscribers like you, me and average Joe are not allowed to use EFT to pay our bills (reasons are unsubstantiated). This statement made by iBurst is completely false. If iBurst physically debit an account every month and take the amount that a user owes, how can that user ever have "monies owning"? If the debit order failed and no money was available*, or the user closed his/her bank account, then that would make sense to me.

*[I bank with ABSA and iBurst have the ability to deduct from a debit account even if there is no money in that account. The nett effect is a negative balance on a non-overdraft account for which the account holder is fined by the bank. Oh, and yes, that is when iBurst billed me a little too much one month.]

An educated guess suggests to me that this would fall into the very small minority of cases, given that the user could afford a R2000 modem or the contract thereto and that multiple bank accounts are expensive to have. Its a complete non-sequitur to me.

I'd very much like to hear other people's feedback on my comments to the above quote.

The company says that they do not see websites like Hellburst as constructive and added that it mostly results in general venting and abuse.

As other posts have commented, Hellburst would not exist if everybody was happy or serviced (via the support channels) within a reasonable period of time. Hellburst, in my mind, is one less mechanism of public feedback that iBurst have the opportunity of ignoring.

To any one who knows John Cage, say it with me: "PLEEEEEEASE"
 

Ibuster

New Member
Joined
Aug 16, 2007
Messages
1
Iburst Accounts are indeed a nightmare

I totally agree.....

Iburst are a totally under trained or incompetent....... or both!

There is no way to get a satisfactory resolve from following their customer service procedures because they don't know what they are talking about!

I could go on and on..... but I'm so tired of Iburst. There is just nothing right about them!
 

Ekhaatvensters

Executive Member
Joined
Sep 8, 2005
Messages
7,247
I read that iBurst caps the speed at 46 kbps during the day - how can they possibly claim to be a broadband connection at that type of speed ?

What this the submission that made it on the MyADSL front page after ICASA made their ruling?

Because I was wondering about this 46kbps part.. where did you read this? I'm assuming a post on MyADSL, it's about the only place you could read that.
 

eitai2001

Expert Member
Joined
Aug 17, 2007
Messages
4,329
I have been using iBurst since the beginning. In the beginning ... they were basically the best solution ... *cheap ... good service, super fast internet ... then they officially launched ... and the service was there, and the super fast internet ... well that just became fast internet. I remember reading their forums ... they started with praise. Then after a while they started to become full of negative comments ... and then boom ... it said the service would return shortly ... and for months it was gone ... now I struggle to find a bad comment. And besides, you need to be an iBurst user to use the forum (if I am not mistaken) ... and so unsuspecting customers have no access.

I have tried to use their support systems ... countless times ... I have been told by telephone operators that I don't know what I'm doing ... wtf??? They have also told me there are no reported connection/disconnection logs with my user account ... whereas my account will disconnect and reconnect 10 times a day. When I phone them and tell them this ... they tell me its a problem with my PC??? Or do they mean the 3 PC's we use it on?

Sometimes I can't connect for hours.

In terms of speed ... I am lucky that I am in an area with good reception ... during the day I can usually downloads at about 50kb/s (not kbps) ... and late at night it can reach up to 100kb/s ... but I must be in one of the best reception areas near Melrose Arch.

Their service however is useless and I am fully in support for hellburst. In the mean time I am going to continue using iBurst ... I am just waiting for Neotel to come out.

By the way (to the hellburst developers) ... if you ever get adsense adverts for iburst ... just go into google adsense, and block the website though the little box they give you.

Personally, if I see any adverts that say something about iBurst ... I will click on them so that your website will be getting its share back from iBurst :) ... its only right that iBurst pays to have a good forum like yours ;)

Regards

Itai
 
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