Anybody need a laptop?

JustinB said:
Oh - and they're fully entitled to tell me to shop elsewhere :P
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I think that life gets a whole lot more interesting if they've taken the money. See, as I understand things, the price that they put up is an offer to contract. If it turns out that the price was wrong (as they say in the T&Cs) then they could argue that they never intended to contract at that price. Which is pretty much the argument that they have put out.

However, taking the money changes things. They have decided to enter the contract at the price they offered.

Then, on the other hand, we do have the principle that one should not profit from the mistake of another.

Lastly, and cynically, what if this were a form of guerilla marketing. Make enough noise and suddenly the things are flying off the shelf?
 
BLo_0p said:
Why, what happened?
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Um - the price sticker was for R250 for a set of drums that usually go for about R1500. It went through the till scanner thing at the till just fine and I believe that I scored. Unfortunately it was the only one at that price. Or I would have bought the lot - I know enough people with Wiis.
 
On the money side, my CC was debited by the R1008.

Has yet to be returned. I'm trying to go through with the deal @ R2.5k- not sure how payment for that is supposed to work. No word yet from callcentre, helpdesk, customer services manager etc...

:whistle: A Giant Mistake :whistle: Indeed.

Hope they can get themselves sorted out- I'm looking forward to delivery asap. I'm also in Cape Town, so hoping it won't take too long :)
 
I think it would be lunacy to market this way. They have somewhat blighted their name rather than promoted the product.

Also they did not actually take our money, since you only pay once they send it, they merely check if you have the funds.

All in all they were quite clean with the whole affair, offering R500 discount was also a good move. So no real positive or negative publicity here.
I do however think that if they had honoured the R1100, or at least sold one to each customer who did buy this, it would have been great marketing, the word of mouth would stick for much longer than a TV advert.
 
Albereth said:
Um - the price sticker was for R250 for a set of drums that usually go for about R1500. It went through the till scanner thing at the till just fine and I believe that I scored. Unfortunately it was the only one at that price. Or I would have bought the lot - I know enough people with Wiis.
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PnP allows you one item at advertised price- T&C (for Lance).
 
As far as I know we order it and say we want to pay by EFT and then we phone them and talk discount :D You must just buy it at R4999 and then they will sort out the discount, I think! It should be available in the next 20 years :D
 
BLo_0p said:
I think it would be lunacy to market this way. They have somewhat blighted their name rather than promoted the product.

Also they did not actually take our money, since you only pay once they send it, they merely check if you have the funds.

All in all they were quite clean with the whole affair, offering R500 discount was also a good move. So no real positive or negative publicity here.
I do however think that if they had honoured the R1100, or at least sold one to each customer who did buy this, it would have been great marketing, the word of mouth would stick for much longer than a TV advert.
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Can't argue with that. From OP to this, you've had your head screwed on. As for the others and their threats/cancellations etc, I dunno. Some people can never be pleased.
 
Budza said:
On the money side, my CC was debited by the R1008.

Has yet to be returned. I'm trying to go through with the deal @ R2.5k- not sure how payment for that is supposed to work. No word yet from callcentre, helpdesk, customer services manager etc...

:whistle: A Giant Mistake :whistle: Indeed.

Hope they can get themselves sorted out- I'm looking forward to delivery asap. I'm also in Cape Town, so hoping it won't take too long :)
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Are you selling it back to them for R2500?
 
Budza said:
PnP allows you one item at advertised price- T&C (for Lance).
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I think its one item free, then the rest at the advertised price... couldn't find it on the site, will have to ask when i go in again.
 
Albereth said:
I think that life gets a whole lot more interesting if they've taken the money. See, as I understand things, the price that they put up is an offer to contract. If it turns out that the price was wrong (as they say in the T&Cs) then they could argue that they never intended to contract at that price. Which is pretty much the argument that they have put out.

However, taking the money changes things. They have decided to enter the contract at the price they offered.

Then, on the other hand, we do have the principle that one should not profit from the mistake of another.

Lastly, and cynically, what if this were a form of guerilla marketing. Make enough noise and suddenly the things are flying off the shelf?
Click to expand...

I stand to be corrected, but I think even if funds are debited, the sale contract can be nullified provided the parties are put back in the position they were prior.
 
Threats don't particularly work, and it's totally unnecessary since everyone makes mistakes. Kalahari offers great service and their prices are sometimes unbeatable.
If they had not honoured the R500 then it would be different since it would then be a blatant lie. Mistakes can be forgiven though, since all of us make them.
Threatening to stop buying from them won't get you far anyways, I don't know what Kalahari is worth or their profit margin, or profit for that matter, but I'm pretty sure withholding R1000 from them would not kill them! :D
 
BLo_0p said:
I think it would be lunacy to market this way. They have somewhat blighted their name rather than promoted the product.

Also they did not actually take our money, since you only pay once they send it, they merely check if you have the funds.

All in all they were quite clean with the whole affair, offering R500 discount was also a good move. So no real positive or negative publicity here.
I do however think that if they had honoured the R1100, or at least sold one to each customer who did buy this, it would have been great marketing, the word of mouth would stick for much longer than a TV advert.
Click to expand...

A bit of advice that I remember from my dad was never to rip-off the ice cream vendor. Basically, don't make money off someone who isn't as bright, or in a position to afford a bad deal. It isn't good business for either of you. Maybe they should have done the marketing thing - they would have got a lot of mileage.

But they haven't been hard arsed either. I think they've done as good as they possibly could under the circumstances.

On the timing of the transaction - well, that's a level of detail that I just can't comment on suffice to say that if you had paid with a cheque they also don't get the funds until the cheque is cleared yet the transaction happened when the cheque was issued. That's why some people have had to change the usual understanding to have a change of ownership only coming into effect on funds clearance. Maybe a look at the T&Cs would reveal this?
 
Hi All

Notebook is available again for purchase on the site so here are the steps you need to follow to get the R2500 offer:

http://www.kalahari.net/electronics/Gigabyte-Parlotones-Notebook/4585/37984254.aspx

(1) order it on the site at the current price (R4999) and use EFT as a payment option
(2) PM me your new order number + your original order number (the one we cancelled)
(3) We will discount your order to the R2500 special price and an agent will then contact you to facilitate the payment
(4) We ship your order as soon as payment is finalised

Unfortunately we need to jump through a few hoops to get you the special price as the item is in our warehouse and will allocate and hit your card immediately at the full price if we go via the standard web-based credit-card mechanism

Shout if there are any questions
am_nesia
kalahari
 
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am_nesia said:
Hi All

Notebook is available again for purchase on the site so here are the steps you need to follow to get the R2500 offer:

(1) order it on the site at the current price (R4999) and use EFT as a payment option
(2) PM me your new order number + your original order number (the one we cancelled)
(3) We will discount your order to the R2500 special price and an agent will then contact you to facilitate the payment
(4) We ship your order as soon as payment is finalised

Unfortunately we need to jump through a few hoops to get you the special price as the item is in our warehouse and will allocate and hit your card immediately at the full price if we go via the standard web-based credit-card mechanism

Shout if there are any questions
am_nesia
kalahari
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For me too? :)
 
Albereth said:
A bit of advice that I remember from my dad was never to rip-off the ice cream vendor. Basically, don't make money off someone who isn't as bright, or in a position to afford a bad deal. It isn't good business for either of you. Maybe they should have done the marketing thing - they would have got a lot of mileage.

But they haven't been hard arsed either. I think they've done as good as they possibly could under the circumstances.

On the timing of the transaction - well, that's a level of detail that I just can't comment on suffice to say that if you had paid with a cheque they also don't get the funds until the cheque is cleared yet the transaction happened when the cheque was issued. That's why some people have had to change the usual understanding to have a change of ownership only coming into effect on funds clearance. Maybe a look at the T&Cs would reveal this?
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Agreed, plus there is a whole vicious circle where a person gets (inevitably) ripped off by one company, and from there on in we have this drive to score as much as we can from the expense of any other company we can. I think morally it is better not to complain and whine when a mistake was made, except if you were really done in badly.
 
JustinB said:
I stand to be corrected, but I think even if funds are debited, the sale contract can be nullified provided the parties are put back in the position they were prior.
Click to expand...

It isn't that straight forward. I mentioned the principle that one should not profit from the mistake of another and, in effect, both parties would be returned to the point as if the contract had not happened. But here's the thing - how many people tried to get out of a gym contract after a bit of buyers' remorse? Things had to be changed to allow a buyer to cancel a contract if it had happened in his house.

What we are now seeing (assuming that it wasn't a cock up) is sellers' remorse.

In effect, what Kalahari are doing, is stating that they would not have entered the contract at the price on their site. And a contract is only enforceable if all parties are willing. Kalahari suddenly became unwilling when they learnt of the mistake. And I suppose fair does.
 
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