Anyone have experience with Elitehost?

M

markcpt

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I am in the marketing for a new hosting partner. I would require a Linux Reseller Hosting Account (and all that goes with it - cpanel, mysql, php etc.). Needs to be local as well.

Has anyone had any exprience with Elitehost? Any feedback would be welcome.

My other alternative I am looking at is Hetzner.

Thanks in advance
 
Yes. I use Elitehost. They are good. No problems. Been with them for years now.
 
Hetzner Africa is also good. No cPanel though unless you go for a Custom Hosting Solution with them. Support is good. I worked in their call centre back in the day when I still had hair...
 
markcpt said:
I am in the marketing for a new hosting partner. I would require a Linux Reseller Hosting Account (and all that goes with it - cpanel, mysql, php etc.). Needs to be local as well.

Has anyone had any exprience with Elitehost? Any feedback would be welcome.

My other alternative I am looking at is Hetzner.

Thanks in advance
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Hi Mark,

I'm sure our team has been communicating with you over our ticket system. Always good to see the forum activity growing here though :)

We'd be happy to answer any further questions you have. Regarding client feedback, please see our Hellopeter.com reports here
 
JasonH said:
Thanks Mark, both your domains have been transferred over. Please let us know if you have any questions. :)
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I used to host a smallish VPS with them - was for playing around, hosting some dev sites I was working on.

I never had any issues with the product nor their service, and Jason was always quick to get back to me and assist. They also used (perhaps still do?) WHMCS to handle billing and service creation, which is a +1 over many other hosting providers here.

To top it up, Jason is also an active MyBB member :)

... would highly recommend them.
 
JasonH said:
Thanks Gielie Geelmielie, tried to follow up on your order using your username here and couldn't find anything. If you need any assistance please PM me your order number, domain name or ticket number :)
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Everything is fine. My username with you is kroegcoz
 
No phone number and physical address on their website that I could find?

Is this "normal" for hosting companies?
 
kayvee said:
No phone number and physical address on their website that I could find?

Is this "normal" for hosting companies?
Click to expand...

Hi Kayvee,

We're a fully online based business with staff working from Johannesburg and Cape Town, therefor we do not have a physical address or office as such, but our directors details will be listed on our new website as per PAIA act.

We also do not currently offer telephonic support, but will be launching emergency phone support shortly (once our provider has configured our virtual PABX correctly).

We use a ticket based system as this allows us to track, follow up on all queries and have excellent response times 24/7. Feedback regarding our service levels can be seen here - http://www.hellopeter.com/elitehost

If you have any further questions please contact management (at) elitehost.co.za
 
Thanks for the explanation Jason.

Sometimes it's gives one a warm and fuzzy feeling to have a number to call when the ticket system/email fails, like has just happened at my current hosting company, but that's a whole another story....
 
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