App store - card declined ??

[Grant]

dafuq !!!

i wanted to download an app

the führer demands card validation - never been an issue before

i am rewarded with this:


i know the card is good, in fact, i used it an hour or so back.
i call investec - all is well in the land of the zebra, they know of no issues or problems anywhere.


so i guess, despite my best efforts at being a good law abiding citizen, it is now a torrent + serial box & little snitch to stand guard.

 

[Ocali]

arent the investec cards visa? i see you have mastercard checked as type of card.

 

[Grant]

arent the investec cards visa? i see you have mastercard checked as type of card.

i just noticed that as well

i specifically selected visa as the option

will try again

 

[Ocali]

coolio , let us know..

 

[Grant]

turns out to be a "glitch" in the system (apple)

investec were beyond certain the problem was not related to them at all.

but here came the surprise, investec said i should call apple directly & ask for apple id, or app store support - and gave me an 0800 number to call.
in all my years with apple devices, i never knew there was an 0800 number to call for support - maybe it's some guarded secret.

anyway, here's the number for anyone who may need it:
0800 444426
i have no idea where the call centre is located, but i spoke to an incredibly efficient dutch woman who sorted the problem out.

this is what happened:
initially i was prompted to validate my account
when prompted to enter the security code / number for the card, somehow my card type selection (visa / mastercard) somehow automatically changed in the background at the same time unbeknown to me - hence the card being declined, as the investec cards are visa.

on clicking "continue" some sort of screen refresh happens - part of this process includes masking the card number behind stars, and at very same that point the card type selection changed.

***edit
just got mail, seems she may be a little above the usual "apple genius"

 

[dcap]

I wouldn't worry about it! Had the same problem with my zebra card.

I am sure it would be The Core's crappy windows backend they run in all the istores.

 

[Ocali]

awesome, at least you got the problem fixed

 

[GreGorGy]

I am sure it would be The Core's crappy windows backend they run in all the istores.

That backend has f/all to do with AppStore purchases. iStore/Core != Apple.