App store - card declined ??

Grant

Honorary Master
Joined
Mar 27, 2007
Messages
60,621
dafuq !!!

i wanted to download an app

the führer demands card validation - never been an issue before

i am rewarded with this:
Screen shot 2014-10-20 at 10.51.26 AM.jpg

i know the card is good, in fact, i used it an hour or so back.
i call investec - all is well in the land of the zebra, they know of no issues or problems anywhere.


so i guess, despite my best efforts at being a good law abiding citizen, it is now a torrent + serial box & little snitch to stand guard.
 

Ocali

Expert Member
Joined
May 17, 2014
Messages
1,632
arent the investec cards visa? i see you have mastercard checked as type of card.
 

Grant

Honorary Master
Joined
Mar 27, 2007
Messages
60,621
arent the investec cards visa? i see you have mastercard checked as type of card.

i just noticed that as well

i specifically selected visa as the option

will try again
 

Grant

Honorary Master
Joined
Mar 27, 2007
Messages
60,621
turns out to be a "glitch" in the system (apple)

investec were beyond certain the problem was not related to them at all.

but here came the surprise, investec said i should call apple directly & ask for apple id, or app store support - and gave me an 0800 number to call.
in all my years with apple devices, i never knew there was an 0800 number to call for support - maybe it's some guarded secret.

anyway, here's the number for anyone who may need it:
0800 444426
i have no idea where the call centre is located, but i spoke to an incredibly efficient dutch woman who sorted the problem out.

this is what happened:
initially i was prompted to validate my account
when prompted to enter the security code / number for the card, somehow my card type selection (visa / mastercard) somehow automatically changed in the background at the same time unbeknown to me - hence the card being declined, as the investec cards are visa.

on clicking "continue" some sort of screen refresh happens - part of this process includes masking the card number behind stars, and at very same that point the card type selection changed.

***edit
just got mail, seems she may be a little above the usual "apple genius"
Screen shot 2014-10-20 at 4.02.08 PM.jpg
 
Last edited:

dcap

New Member
Joined
Feb 14, 2013
Messages
2
I wouldn't worry about it! Had the same problem with my zebra card.

I am sure it would be The Core's crappy windows backend they run in all the istores.
 
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