Aramex global shopper

MegaTesla said:
Slightly off topic, but the knowledge in this thread is great. Hoping someone can suggest a good solution.

I received an item today that I bought on Aliexpress. It is a hot air rework station that costs $109.99 and the only shipping option was DHL for $24.21 (pretty cheap). The seller then used TNT and it arrived to today. Value declared low and I paid no duties or tax (I didn't ask for that).

The problem is that I ordered a 220V version but received a 110V one. It will blow up if I used it here (transformer inside is not adjustable), so I contacted the seller. The seller wants me to return it, and wants to know how much it will cost before agreeing to help pay for shipping. Box is 18 x 30 x 23cm and weighs 2kg.

Has anyone ever sent a wrong item back to China?

Aliexpress gives me two options : Partial refund for wrong item, or Full refund if I return it at my cost.
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That doesn't sound fair, PROVIDED you ordered the item correctly, i.e. 220V
I would declare a dispute with Aliexpress - I have done that a couple of times and always won

On the electrical side, you could probably get another transformer, depending on what outputs the transformer has to have, or, you could get a step-up transformer, but these options could be expensive if the power requirements are quite high
 
Bundu said:
That doesn't sound fair, PROVIDED you ordered the item correctly, i.e. 220V
I would declare a dispute with Aliexpress - I have done that a couple of times and always won

On the electrical side, you could probably get another transformer, depending on what outputs the transformer has to have, or, you could get a step-up transformer, but these options could be expensive if the power requirements are quite high
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You need a 220 to 110 step down transformer. The the problem is the wattage the device requires. The higher the wattage the larger the step-down transformer needs to be.
You could be looking at a lot of money... No, you will be looking at a mega-klomp money. Totally not worth it.
I would dispute, commenting on the fact that the seller got it 100% wrong.
 
The_Imp_ZA said:
Does the 3 parcels a year limit actually get enforced? If so, that's got to be one of the most retarded things I've ever heard of.

Also, does it count it you're importing low value items less than R500 that don't go through customs?
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It doesn’t seem to be. Received my 15th parcel this morning, value less than R500.
 
johnjm said:
It doesn’t seem to be. Received my 15th parcel this morning, value less than R500.
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Same with me. At least if it's under R500. I'm on 6 under R500, waiting on another 7.

Does anyone know how long Aramex holds parcels once they've cleared customs and have been sent to the dispatch bay if you haven't paid for shipping yet?
 
@DeeinSouthAfrica or other Aramex pros

What course of action do you have when Aramex doesn't log an item into their system? Is there someone you can email?

eg I have two eBay orders that were sent but didn't arrive at the Germany facility (granted one of the sellers admited he didn't include my freight code), and an order from the Ubisoft DE store that also didn't arrive (the tracking with DHL says it was delivered yesterday at 12pm but it hasn't been added to my packages on the Aramex site.)
 
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The_Imp_ZA said:
@DeeinSouthAfrica or other Aramex pros

What course of action do you have when Aramex doesn't log an item into their system? Is there someone you can email?

eg I have two eBay orders that were sent but didn't arrive at the Germany facility (granted one of the sellers admited he didn't include my freight code), and an order from the Ubisoft DE store that also didn't arrive (the tracking with DHL says it was delivered yesterday at 12pm but it hasn't been added to my packages on the Aramex site.)
Click to expand...

Germany funnel our shipments to the UK hub, so it is possible that they hold your shipment in a bonded warehouse and send it straight on to the UK, which means you will only get notified tomorrow or Saturday that it has arrived.
An order without your account number is a problem. Send all info you have to [email protected].
 
I want to sign up with these guys in order get some items from Aliexpress but before i do so some questions?
If you order from multiple retailers, are the items grouped together and sent as one package with one cost. its faily light items and total weight should be about 400g

I do realize each retailer has their own shipping fee.
 
catharsis said:
I want to sign up with these guys in order get some items from Aliexpress but before i do so some questions?
If you order from multiple retailers, are the items grouped together and sent as one package with one cost. its faily light items and total weight should be about 400g

I do realize each retailer has their own shipping fee.
Click to expand...
Each package is shipped separately.
 
Xiphan said:
... The thing that makes me angry is the item costs less than R120 and it's the first time I have bought anything internationally this year, so wtf is it being held up by customs for so #$!@ long? It really irks me to pay a premium for shipping and, like you say, get SAPO level service. :mad:
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Yesterday I had a parcel delivered that had been in the Aramex system since 02/02/2019.
The latest orders are flying through, but the few parcels left from Feb/March are stuck and travelling slowly. I assume the people who took over during the brief SARS strike managed to screw things up in customs.
 
As much fun it would be to go through 168 pages to find the answers to my questions, I think I will just ask them here and hope you guys can help me quicker.

1st time user of AGS.
I ordered 2 items from 2 different suppliers on Amazon. Both Items have been delivered today to their NY depot.
When I go into the system, I can see both shipments listed there with status 'IN ACCOUNT'.

1) So I went into each of the items and uploaded the invoice that I exported from Amazon - is this correct? Bit confused because from what I've read the commercial invoice should have my address, but those invoices obviously now have AGS' address on them.

2) Another issue is that I accidentally uploaded the same invoice twice on the same item. Just worried this is going to cause issues and I cannot see any option to remove items.

3) I can't figure out what to do next. How do I initiate the shipping and payment process? Do I need to wait for the status to change to something else or am I missing something?

Thanks
 
IT_Steven said:
As much fun it would be to go through 168 pages to find the answers to my questions, I think I will just ask them here and hope you guys can help me quicker.

1st time user of AGS.
I ordered 2 items from 2 different suppliers on Amazon. Both Items have been delivered today to their NY depot.
When I go into the system, I can see both shipments listed there with status 'IN ACCOUNT'.

1) So I went into each of the items and uploaded the invoice that I exported from Amazon - is this correct? Bit confused because from what I've read the commercial invoice should have my address, but those invoices obviously now have AGS' address on them.

2) Another issue is that I accidentally uploaded the same invoice twice on the same item. Just worried this is going to cause issues and I cannot see any option to remove items.

3) I can't figure out what to do next. How do I initiate the shipping and payment process? Do I need to wait for the status to change to something else or am I missing something?

Thanks
Click to expand...

Upload the Amazon invoice. Aramex know the address is the New York address, that's why they insist the seller always includes your Aramex account number, so they know where to send it when the shipment arrives in SA.

Upload the invoice and wait. It might take 2 days before you see any movement. Each time your parcel gets scanned you get an email. Sometimes you get multiple emails the same.

It should not matter if you upload the same invoice twice. If worried, click the hyperlink just below the "CHOOSE FILE" rectangle and send them an email.

Wait for instructions. Aramex will email you when they want payment, which you can do via their online webpage and the (international) Shop & Ship app.
Do not use the Aramex Global Shopper app as sometimes the amount owing is inaccurate.
 
DeeinSouthAfrica said:
Upload the Amazon invoice. Aramex know the address is the New York address, that's why they insist the seller always includes your Aramex account number, so they know where to send it when the shipment arrives in SA.
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Yes that is correct. I was actually referring to when the package arrives in SA and customs need to check the value of the contents. That is : will customs be looking at the Amazon invoice (the one with the Aramex address) or will Aramex create their own invoice for customs with my address?

Upload the invoice and wait. It might take 2 days before you see any movement. Each time your parcel gets scanned you get an email. Sometimes you get multiple emails the same.

It should not matter if you upload the same invoice twice. If worried, click the hyperlink just below the "CHOOSE FILE" rectangle and send them an email.

Wait for instructions. Aramex will email you when they want payment, which you can do via their online webpage and the (international) Shop & Ship app.
Do not use the Aramex Global Shopper app as sometimes the amount owing is inaccurate.
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Great, that makes sense. I'll just give it some more time then and in the meantime pop them a message to remove the one invoice.

Thank you for your help.
 
Aramex can't create any invoices for you. They use the Amazon invoice you uploaded.
If no invoice, you have to make one for them.
Say your cousin in Scotland sent you a copy of Avengers Endgame as a gift via the Aramex Slough UK Origin, you would have to create an invoice for them and state it is a gift.

A word of warning to everyone - only create an invoice for a gift item as you are allowed two gifts a year. Never fake an invoice as it is fraud. Upload invoices as received from suppliers. If no invoice, ask for one. NEVER submit an undervalued invoice.

More info here:
https://www.sars.gov.za/FAQs/Pages/2442.aspx
 
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Unsolicited Gifts
Gift – A gift is classified as any item sent from a natural person abroad to another natural person in the Republic that is unsolicited by the recipient. These include but are not limited to weddings, birthdays, etc.
In terms of item 412.10 – A person can receive two gifts per calendar year, of which the value must not exceed R1 400 for each parcel on which the duty will be rebated.
Please note that the following consumables are excluded from the rebate:
Wines
Spirits
Tobacco (Including cigarettes and cigars)
Perfume
Customs Charges – Should the value of the parcel exceed R1 400, customs charges will be paid on the total price actually paid for the item. On gift parcels where the contents are intended for more than one person and the total declared is more than R1 400, customs charges will be paid by the recipients as the rebate cannot be split and the gifts cannot be linked to people other than the recipient.
More here:
https://www.sars.gov.za/ClientSegme.../Sending-and-receiving-goods-in-the-post.aspx
 
For the AGS Basic service, I see its billed R150/lifetime, is this a once off cost or a reoccurring cost?
 
Genisys said:
For the AGS Basic service, I see its billed R150/lifetime, is this a once off cost or a reoccurring cost?
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You can try using the promo code DROPBOX. It might reduce the amount to R15.
If that doesn't work, contact [email protected] and ask her if there is any discount on joining Aramex Global Shopper..
No harm in asking.
 
DeeinSouthAfrica said:
Unsolicited Gifts
Gift – A gift is classified as any item sent from a natural person abroad to another natural person in the Republic that is unsolicited by the recipient. These include but are not limited to weddings, birthdays, etc.
In terms of item 412.10 – A person can receive two gifts per calendar year, of which the value must not exceed R1 400 for each parcel on which the duty will be rebated.
Please note that the following consumables are excluded from the rebate:
Wines
Spirits
Tobacco (Including cigarettes and cigars)
Perfume
Customs Charges – Should the value of the parcel exceed R1 400, customs charges will be paid on the total price actually paid for the item. On gift parcels where the contents are intended for more than one person and the total declared is more than R1 400, customs charges will be paid by the recipients as the rebate cannot be split and the gifts cannot be linked to people other than the recipient.
More here:
https://www.sars.gov.za/ClientSegme.../Sending-and-receiving-goods-in-the-post.aspx
Click to expand...

Hi Dee,

100% serious suggestion: put together all your knowledge related to SARS and imports, applying for import code, Aramex, ordering from China etc... into a PDF and sell it for R50 per PDF. Alternatively, create a wiki with a paywall. The thread is difficult to search and you certainly deserve some recognition/compensation for your efforts. I'll be your first customer. Thanks for all your invaluable advice!
 
martin said:
Hi Dee,

100% serious suggestion: put together all your knowledge related to SARS and imports, applying for import code, Aramex, ordering from China etc... into a PDF and sell it for R50 per PDF. Alternatively, create a wiki with a paywall. The thread is difficult to search and you certainly deserve some recognition/compensation for your efforts. I'll be your first customer. Thanks for all your invaluable advice!
Click to expand...
Lol, nice idea, but no. Knowledge is here to be shared, and sometimes the people who ask for help are still students.
 
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