ADSL Internet
Some of our broadband customers use file sharing software and download large files like music and videos. This uses up lots of network capacity leaving less available for you. If they're doing this at peak times, it could mean that the speed of your broadband service will be affected.
If you don't use file sharing software or download large files from the Internet it's unlikely you'll ever be affected by this policy. If you do, we ask you to do so considerately, perhaps by downloading outside the peak hours of 6pm to midnight. Don’t forget that media streaming, including the streaming of internet radio, contributes to your use of bandwidth and may, if left permanently on, cause you to be in breach of this policy.
If you only occasionally have very high usage on your ADSL internet, we're unlikely to be concerned. If your ADSL internet usage exceeds what we deem fair and reasonable for our residential customers and our residential service, we'll contact you to give advice and recommendations on how to reduce usage.
If high usage of your ADSL internet remains happening regularly, we may either have to reduce the transmission speed of your ADSL internet broadband while we continue to keep an eye on your usage, or suspend your ADSL internet service and/or possibly close your ADSL internet account without further prior notice and/or terminate the Double Play package service agreement.
