Ask the Telkom CEO your question

1) Mr September, could you please clarify why it is that there are 2 forms of ADSL bandwidth usage accounts available on the market? I here refer specifically to the shaped and unshaped accounts that the consumer has to choose from. Why is Telkom placing restrictions on the way we make use of these accounts?

2) Surely if I as a consumer purchase a 3 gig ADSL bandwidth usage account I should be allowed to use it as I see fit, for whatever purpose I see fit? From where I'm standing it is nothing more than a money making scheme, and just another way Telkom has concieved to rip-off the South African public. Please clarify Telkom's position on this issue.
 
The ICASA regulations say data should not be shaped, why is still shaped? The regulations say local shall not be subject to the cap, why is it still subject to the cap?
 
Hi Stoke, Drak

Good point regarding the ICASA regulations. Maybe something like:

Telkom has not fully complied with the ICASA ADSL Regulations released over a year ago.
--When will Telkom be in full compliance with the ADSL regulations?
--Does this mean that it will provide uncapped local bandwidth, abolish port prioritization and stop periodic resets as required by the regulations?
 
And there's been too many times where journalists and the media just asked the wrong questions or weren't hard enough, please don't let that happen this time.
 
Why cant Telkom understand that cheaper affordable internet would give you more customers and so more income, instead of the current situation of a small percentage of the population. eg in the US you can get REAL high speed internet for about $15/month (R105/month) all in without line rentals etc.
 
noswal said:
Why cant Telkom understand that cheaper affordable internet would give you more customers and so more income, instead of the current situation of a small percentage of the population. eg in the US you can get REAL high speed internet for about $15/month (R105/month) all in without line rentals etc.
Click to expand...
*sigh*

Unfortunately we've been harping on about this for almost half a decade.
 
RPM, try something like --- Since Telkom has failed to meet with any of the ICASA regulations from the hearing, Does Telkom intend to actually meet any of them and are they going to reimburse everybody for the period where they have not been met?
 
1. Why do we only have a ADSL product to choose from?
2. What happened to the SDSL product offered / demo'ed to Telkom in 2000/2001?
3. Do you not think that business could have used a 4Mb/s up and 4Mb/s down service better, than the standard ADSL?
4. Why is ADSL limited to a (up to) 4Mb/s speed? Why not provide the full 8Mb/s speed available to those who can get it?
5. When will the LL be replaced by more options (fibre), or at least replaced with a higher quality cable?
 
But LL and SAT-3 was paid for by taxpayers and government.... So ask when taxpayers will start seeing the benefits of our investment.
 
Mr September:
Why can't the customer contact their local Telkom Direct Office or local Telkom Technical Staff directly with complaints or issues? The reason for my question is as follows:
The Telkom Helpdesk is the face of your company as it is the first line for the majority of client contacts. Why is it then that, most of the time, I get the feeling as a consumer that I'm a nusance to the Helpdesk when phoning in a complaint, not to mention being abruptly cut off after waiting in the call-que for an average of 15-minutes.

Your Telkom Direct and Techincal Staff that physically interact with the customer are always friendly and helpful; requests and faults reported to them are more promptly handled and with regular feedback.
 
When are telkom going to drop the absurd line rental charge that has no precedent anywhere else in the world?
 
How can telkom justify IPTV when we all suffer minimal bandwidth speeds already?

Surely telkom should be supporting an "open" internet instead of the tiered services of IPTV?

When is telkom going to stop pretending that SAIX, TelkomMedia, etc, are separate companies?
 
my question: i have about 20 clients with 4meg/up-to-4meg adsl service ....about 3 out of these 20 can connect fully 4096...how do you guys expect things like IPTV / future products to be deployed with success if the ADSL infrastructure is in such poor state.

the biggest winner would be fiber optic from the local DSLAM (exchange) towards the (business/home) 's distribution box - and from there onwards copper - not everything copper ?!

i have instances where customers have complaints of lines being 40-50 years old - and all the technicians can do - repair the joints - they don't have authority to dig up cables / dont want to - whoopy - thats not helping alot.

thus the question: can you consider replacing copper infrastructure as ADSL/future wire technologies wont exactly behave ANY better on copper - fiber optic - no question - a total winner.
 
When are we going to get some 'bang for our buck' instead of constantly feeling the poor (bandwidth) man of Africa and the world?

How can telkom justify 'ripping us a new one every month,' while blatantly profiteering (as shown by the end of year financial reports?)

When is telkom going to deliver the 'real' internet instead of this straw we suffer, ie, when are we going to be able to watch videos etc, as depicted in your advertising?

-
When is it going to be 'really' cheaper to download something instead of buying (or delivering) the real physical product (or having to fly to hong kong to justify cheaper download costs?)

-
When is telkom going to shrivel up and die (and do us all a favour?) :D

-
When is telkom going to deliver on its "Corporate Citizenship" as requested annually by Thabo Mbeki?

-
When is telkom going to surrender 'the dark days of apartheid' and deliver on its corporate mandate of 'service to the people?' (When is telkom going to surrender digital cost based apartheid?)
 
Last edited:
Q1. What would the price of IPTV cost, and will you need a TV license for it?

Q2. What are your views on the ministers statement that cables will not allowed to land in South Africa unless it is more than 50% by South African countries?

Q3. Telkom's offerings are beginning to stall and stagnate. What technologies can customers look forward to by 2010?

Q4. 2010 will put strain on the copper and wireless networks, what provisions are you making to make sure that enough bandwidth? Will the people living here be effected?

Q5. Broadband users are demanding more bandwidth for "Web 2.0" sites (youtube, facebook, myspace). Why are we not seeing a more aggressive pricing for quantity?

Q6. Most ADSL users find that the "DSL Line" fee is unjustified and perhaps the main reason most people shy away from DSL. By removing this cost, more people would use DSL and shy way from the wireless products. You comments on the DSL line fee?
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X