Atomic Access Feedback

@nicksoper can you provide more information on your FUP? I'm signing up to your 100/25 option and just read about your FUP on your site and would like to know if you can maybe give me an example of when the FUP will be implemented?

To give you more context, I used to have a 20mbps VDSL account which averaged around 800 GB a month, and peaked at 1.3 TB per month without being throttled. How will your FUP affect me if I do these amounts on the 100mbps connection? With it being 5x the speed of my VDSL, can I safely do 2 to 3 TB a month without being throttled?

Also, the extra fee you may charge for high data usage, will this be a set fee or will it depend on how much data I use?
 
Segad0r said:
@nicksoper can you provide more information on your FUP? I'm signing up to your 100/25 option and just read about your FUP on your site and would like to know if you can maybe give me an example of when the FUP will be implemented?

To give you more context, I used to have a 20mbps VDSL account which averaged around 800 GB a month, and peaked at 1.3 TB per month without being throttled. How will your FUP affect me if I do these amounts on the 100mbps connection? With it being 5x the speed of my VDSL, can I safely do 2 to 3 TB a month without being throttled?

Also, the extra fee you may charge for high data usage, will this be a set fee or will it depend on how much data I use?
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Hey @Segad0r, using the rep account going forward for responses relating to Atomic Access.

We put in a clause that we haven't actually ever used. It revolves around the idea that prolonged international use at high speeds has a cost impact. So if we were to detect a usage pattern that is expensive, we’ll get in touch to discuss some options on how you can adjust your usage patterns to use off-peak times or we may ask you to pay a bit more so we don’t make a loss on your line (this would be bandwidth billed at cost price).

To date we've not had this conversation and we aim to always give customers the full burstable capacity of their links, both locally and internationally.
 
Atomic Access said:
Hey @Segad0r, using the rep account going forward for responses relating to Atomic Access.

We put in a clause that we haven't actually ever used. It revolves around the idea that prolonged international use at high speeds has a cost impact. So if we were to detect a usage pattern that is expensive, we’ll get in touch to discuss some options on how you can adjust your usage patterns to use off-peak times or we may ask you to pay a bit more so we don’t make a loss on your line (this would be bandwidth billed at cost price).

To date we've not had this conversation and we aim to always give customers the full burstable capacity of their links, both locally and internationally.
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Thanks for the reply, I normally schedule my downloads to run through out the day when I'm not home, so when I get home after 6 my downloads will shut off and I'll probably use it for gaming and streaming. Just another question regarding the Octotel packages, any plans to add a 1000/1000 package? or at least a 1000/100?
 
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Segad0r said:
Just another question regarding the Octotel packages, any plans to add a 1000/1000 package? or at least a 1000/100?
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We offer a 1000/1000Mbps FTTH over Frogfoot, and would like to over Octotel too. When I asked Octotel a few weeks back there were murmurs that they were thinking about a faster upload option on the 1Gbps line, but alas, no new FTTH line profiles from Octotel.
 
Atomic Access said:
We offer a 1000/1000Mbps FTTH over Frogfoot, and would like to over Octotel too. When I asked Octotel a few weeks back there were murmurs that they were thinking about a faster upload option on the 1Gbps line, but alas, no new FTTH line profiles from Octotel.
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Thanks for the info :thumbsup:
 
Atomic Access said:
We offer a 1000/1000Mbps FTTH over Frogfoot, and would like to over Octotel too. When I asked Octotel a few weeks back there were murmurs that they were thinking about a faster upload option on the 1Gbps line, but alas, no new FTTH line profiles from Octotel.
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I get the impression that Octotel may have a problem with SNR on their lines. My line only just seems to have enough for 10 Mb/s, the technician indicated to me that they'd need to boost it somehow if I wanted to upgrade to 100 (which I do, but maybe a bit later on when I've got a bit more budget).
 
newby_investor said:
I get the impression that Octotel may have a problem with SNR on their lines. My line only just seems to have enough for 10 Mb/s, the technician indicated to me that they'd need to boost it somehow if I wanted to upgrade to 100 (which I do, but maybe a bit later on when I've got a bit more budget).
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I can't say I have the same experience, my 100/25 octotel connection almost always exceeds its quoted performance
 
newby_investor said:
I get the impression that Octotel may have a problem with SNR on their lines. My line only just seems to have enough for 10 Mb/s, the technician indicated to me that they'd need to boost it somehow if I wanted to upgrade to 100 (which I do, but maybe a bit later on when I've got a bit more budget).
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That doesn't exist on fiber, instead what can happen is not enough light due to network design, where you can have intermittent connections.
It's more likely that the switch is congested/faulty and they'd need to upgrade/replace that.
 
Johnatan56 said:
That doesn't exist on fiber, instead what can happen is not enough light due to network design, where you can have intermittent connections.
It's more likely that the switch is congested/faulty and they'd need to upgrade/replace that.
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Not enough light is the same thing as SNR really. The attenuation of the signal measured from my house to wherever the other end is, is too much for more than 20Mbit or so, from what the installer told me.
 
STORMERSFAN said:
Please let us know how your experience is..
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From CISP thread:
Johnatan56 said:
Actually wrong with FF issue (could be CISP agent lied or FF fixed it in that time), called CI, got called back in like a minute, he told me "we don't have PPPoE details, doesn't work with gigabit, just set to dynamic IP", changed, and good to go.


Already noticed with searching through the speedtest list that I don't have a delay, so maybe packet loss is better? Speedtest takes a bit to ramp up international though,

but unlike CISP, it was constantly climbing while doing the test, so going to do some checks this evening after I get back if I still have packet loss, will ask Nick (@Atomic Access) to check it out then.
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Going to check later if packet loss issue still, if yes, then will ask that they send a FF tech out, since I've had problems for 3 months now, plus ISP change, so def. FF.
Nick calling back within a minute was also pretty nice, have you been waiting at the phone? :p

Just do add a little "get online guide" or something saying please change your connection to dynamic IP, no PPPoE.
 
newby_investor said:
I got an email with instructions saying that I need to use DHCP. Didn't you get the sign-up email?
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Nope, called for it instead. Just set to dynamic IP if you use something like an Archer D5, no need for PPPoE details, net will "just work".
1559398027898.png
 
Seeyou said:
@Johnatan56 - how are things on the new ISP?
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Going to log the line issue tomorrow, too lazy to write up the entire thing on my phone, and tired, will do when I get to a desktop, so much stuff to copy over from CISP's ticket.
In terms of ping, 1ms higher, probably due to DHCP instead of PPPoE, but negligible. Gaming over the weekend was fine, normal 150ms to LoL EUW, same as CI.
Haven't really done any downloads, but no one else has complained about it being slower in the house (and I haven't informed them that we've switched over, lol), so definitely not worse than before.


Brother's streaming YT same time, so all's good.
international is like 30/67Mbps, but that's my line issue.
 
Johnatan56 said:
Going to log the line issue tomorrow, too lazy to write up the entire thing on my phone, and tired, will do when I get to a desktop, so much stuff to copy over from CISP's ticket.
In terms of ping, 1ms higher, probably due to DHCP instead of PPPoE, but negligible. Gaming over the weekend was fine, normal 150ms to LoL EUW, same as CI.
Haven't really done any downloads, but no one else has complained about it being slower in the house (and I haven't informed them that we've switched over, lol), so definitely not worse than before.


Brother's streaming YT same time, so all's good.
international is like 30/67Mbps, but that's my line issue.
Click to expand...

Hey Johnatan56, just wondering if you got any resolution yet and how it was solved?
 
TPants said:
Hey Johnatan56, just wondering if you got any resolution yet and how it was solved?
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They gave me an IP on atomic's network to perform iperf to, and they've opened a ticket with Frogfoot now, so we'll be seeing. I've gotten a heck of a lot better support, usually a response within a day by the tech engineer, and I've been the one delaying the process at the moment as I was away for long weekend, and not home most days the last while, enjoying my vacation.

As a side note, iperf on windows doesn't really work using UDP, you need to install windows subsystem for linux, and run it via that to properly show datagrams. Thinking of setting up a guide for it, maybe create a small program to set it up for people and make it run the iperf test for you since it's all done in shell and I have a little free time for the next ~two weeks before next spell of being very busy.

I have been getting a bit better international with them than with CI though, haven't noticed any slowdowns local, Steam etc. is hitting its full 11-12MB/s.
 
Ah sounds like a nightmare, ISP's should try and centralise these FNO support issues somehow to get the FNO to resolve quicker but I wish you luck!
 
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